Main menu (IT)

IT FAQs for Staff

Box

For frequently asked questions, visit the Box page.

Desktop/Laptop Recommendations

Q: I would like to purchase a computing system for my department, college or division. What do you recommend?
A: View IT's Standard Desktop/Laptop Recommendations.

Email (Office 365)

Q: How do I access staff email?
A: View Options for Accessing CSUN Email (Webmail, Email Client, Smartphone) 

Q: Even though I’m using Internet Explorer as my browser, I’m still getting the "light" version of Webmail even though the checkbox isn’t marked when I log in.
A: If you selected the option to Use the blind and low vision experience when logging into Webmail the first time, you will automatically be set to use the "light" version of Webmail when you log in. To disable this setting, go to OptionsAccessibility and un-check the box to Use the blind and low vision experience. Once you’ve saved the change, next time you log in to Webmail, you will be on the "premium" version.

Q: In Webmail, how do I select multiple messages to delete/move/copy at once?
A: Depending on what version of Webmail you use (premium vs. light), there are two different ways to select multiple messages, after which you can perform the action (delete, move, etc.). Locate the version you are using and complete the following steps:

Premium: Hold down the ctrl key while selecting individual messages to select each message you click on. If you want to select blocks of messages in a contiguous block, you can hold down the shift key and click on the first message, then the last message. All of the messages between and including your first and last selections will be selected.

Light: There is an empty check-box next to each message which can be filled in to mark the message as selected. Fill in the check box for every message you want selected. If you want to select all of the messages on a page, there is a check box at the very top of the column of check boxes which will select all messages on the page if used.

Q: I am using Webmail and my session keeps timing out. What should I do?
A: When you log in to Webmail, the default Security setting is: This is a private or shared computer. If this option is selected, your session will timeout after 15 minutes. To extend your session, select This is a private computer and your session will timeout after 60 minutes. 

Q: Can I forward my CSUN email to a personal email account?
A: Yes. Go to Forwarding your CSUN Email and sign in with your CSUN email address and password. SelectForward and enter your Forwarding Address. Select Apply Changes to save.

Q: I am enrolled in classes at CSUN and have a student Gmail account. Can I auto–forward emails from Gmail to my Exchange account?
A: Yes. Log in to Gmail. Go to Settings and select Forwarding and POP/IMAP. Enter your forwarding address in the Forward a copy of incoming mail to field.

Q: How do I change the way that my name appears in email?
A: View instructions on Changing your Preferred Name in SOLAR. Please note that the Last Name, First Name format cannot be changed to First Name, Last Name.

Q: Email that I send from my CSUN email account is not always delivered. What is wrong?
A: CSUN students, faculty and staff have the option to auto-forward their CSUN email account to a personal email address. A recipient’s personal email address may be invalid and this is why they are not receiving your email. All users who have established auto-forwarding should monitor their personal email address on a regular basis. Please note that email sent outside of CSUN’s email system is unprotected. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information. 

Q: Is email that I send from my CSUN email account protected?
A: Email that is sent outside of CSUN’s email system is not protected. For example, if a recipient auto-forwards their CSUN email to a personal email address, your email will be routed to another system such as Gmail, Hotmail, Yahoo, or AOL. For this reason, we do not recommend sending/forwarding email which contains confidential or sensitive information.

Q: What can I do to reduce the amount of SPAM I receive?
A: View Setting Junk Mail/SPAM filters.

Lynda.csun.edu

For frequently asked questions, visit the Lynda.csun.edu page.

myCSUNtablet

For frequently asked questions, visit the CSUNtablet page.

myNorthridge Portal

Q: How do I access the myNorthridge Portal for the first time?
A: Visit the CSUN homepage and go to myNorthridge Portal Login.Your CSUN User ID and Password will be issued when you sign–in with Human Resources. If you have not already done so, bring your completed New Employee Sign–In Form to the Human Resources office located in Room 165 of the University Hall building. The sign–in hours at Human Resources are Monday through Friday, 9:00 AM to 4:00 PM.

Q: When does maintenance take place?
A: Wednesdays from 8:00pm through midnight and once a month on Sundays from 12:00am through 6:00am. During these times, access may be intermittently unavailable. 

Q: Where can I find how-to guides on using the myNorthridge Portal and SOLAR? 
A: Visit SOLAR Support.

Q: Where can I obtain SOLAR Access forms?
A: Visit SOLAR Support. The forms are located under "SOLAR Acess Forms and Procedures."

Remote Access & VPN

Q: How can I access CSUN's computing resources from an off-campus location?
A: Most resources such as the myNorthridge Portal, and Gmail can be accessed via an internet browser. Others, such as the UDrive and WebDrive require a Virtual Private Network (VPN) connection. The VPN creates a secure connection called a "tunnel" between your computer and the campus network.

Q: I am repeatedly being prompted for my CSUN User ID and Password when I try to connect. Why is this happening?
A: Make sure you are using your correct User ID and Password. To verify this information, view the CSUN User ID and Password Instructions. If you continue to have difficulties, contact the IT Help Center.

Q: When I try to connect to the VPN, I receive the message, Initializing the connection. However, after a while, I am simply back at the connection screen where I get a disconnected message. Why does this happen?
A: To ensure that you have entered the correct information, go to the VPN connection that you have already created and select Modify. From the configuration screen, ensure that the Host value is set to vpn.csun.edu and that the Group Authentication name and password are set to csun-vpn. If you continue to have difficulties, contact the IT Help Center

Q: I receive an error message indicating that the VPN software is Unable to contact the security gateway.
A: Close the VPN and restart your computer. In most cases, this will resolve the issue; if it does not, contact the IT Help Center.

Q: Where can I learn more about working remotely at CSUN?
A: View Tips & Tricks for Working Remotely.

Security

Q: How can I protect my CSUN campus account?
A: The number one way to keep your CSUN account safe is to never give your CSUN password to anyone, including family and friends. Second, when using public computers to connect to campus services such as email or the myNorthridge Portal, always log off the computer before walking away. Finally, never download and install software from unknown/un-trusted sources, and only visit trusted web sites. If you believe that your CSUN password has been compromised, immediately change your password and contact the IT Help Center.

Q: How do I obtain Antivirus software for my computer?
A: Symantec Anti-Virus is available for students, faculty and staff at no additional cost. Visit the CSUN Software Downloads page and sign in with your CSUN user ID and password. Download Symantec Anti-Virus Corporate Edition for your computer.

Q: Which software programs help combat spyware?
A: We recommend installing Spybot–S&D or Lavasoft Ad–Aware.

Q: What is a STOP security plate and how do I obtain one for my laptop?
A: For $10.00, a STOP security plate is the most cost–effective, anti–theft and recovery product available. Whether your laptop is lost or stolen, a STOP plate may increase the chances of your laptop being returned to you. For more information, view the STOP Program flyer

Q: Will CSUN ever ask me for personal information via email?
A: No. Any email message asking for personal information such as user IDs, passwords, birthdates, and social security numbers is likely to be a phishing scam. Often, phishing scams will look like they're from banking institutions and other trusted organizations (such as the CSU). If you receive one of these messages, delete it immediately and never respond. Learn more.

Service Interruptions & System Maintenance

Q: What is IT's maintenance window?
A: Saturdays from 12:00-6:00am. Any services that may be impacted are posted on Fridays under Scheduled Service Interruptions.

Q: What if a service is interrupted outside of the maintenance window?
A: If a service should become unavailable outside of the maintenance window, a notice will be posted under Unscheduled Service Interruptions.

Software/Hardware Discounts

Q: What kind of software/hardware discounts are available to CSUN staff?
A: There are several options available to staff for obtaining software and hardware for professional and personal use. View the Faculty & Staff – Software/Hardware Purchasing Options page.

SOLAR

Q: Where can I find how-to guides on using SOLAR? 
A: Visit SOLAR Support.

Technology Training

Q: Where can I find user guides, tutorials and other resources for software/applications used at CSUN? 
A: Visit the IT Training Guides and Resources page.

Q: Does IT offer any on-site training? 
A: Yes. View the IT Training Calendar.

UDrive, VDrive and WebDrive

Q: What is the UDrive?
A: The UDrive is a document/file container that provides limited disk space for campus students, faculty and staff to store coursework, work files, and research documentation, etc. View access instructions (PC and Mac). 

Q: What is the VDrive?
A:The VDrive is an extra storage area for faculty and staff who wish to use video on demand as an element in their web presence. View access instructions.

Q: What is the WebDrive?
A:The WebDrive is CSUN’s environment for hosting web content. View access instructions.

User ID and Password

Q: How do I find CSUN User ID and Password? 
A: Your CSUN User ID and Password will be issued when you sign–in with Human Resources. If you have not already done so, bring your completed New Employee Sign–In Form to the Human Resources office located in Room 165 of the University Hall building. The sign–in hours at Human Resources are Monday through Friday, 9:00 AM to 4:00 PM.

Q: How do I change my CSUN password?
A: Visit the CSUN Homepage and select the Forgot Password link under the myNorthridge Portal Login drop-down menu, or go to Forgot My Password. If this does not work, contact the IT Help Center by phone at (818) 677-1400, or visit Room 33 in the Oviatt Library. For security reasons, the Help Center is unable to reset your password via email.

Wireless

Q: How do I access CSUN wireless?
A: Connect to CSUN's encrypted wireless network, eduroam. This network will require a one-time login using your CSUN email address and will not require a VPN connection for additional security. Learn more.

Q: Where can I access CSUN Wireless?
A: CSUN's wireless connection works throughout the campus. Connections in the parking lots and away from academic or residential buildings my be intermittent.

Q: Which devices are compatible with CSUN's wireless network?
A: Most Wi-Fi capable devices purchased since the last quarter of 2006 are compatible; however, Gaming devices (e.g. Nintendo, PlayStation, Xbox etc.) are not compatible.

Q: Can I access the wireless network from more than one computer at the same time?
A: Yes.