HR

Welcome to Human Resources -  

Hello! On behalf of over 40 experienced and engaged members of the Office of Human Resources, welcome to the California State University, Northridge Human Resource’s web page.

Work at CSUNHR A to Z PoliciesHuman Resources Forms A to Z

As a group we are committed to our mission of providing excellent human resource programs and services to support the creation and maintenance of an outstanding teaching and learning environment where all people are valued. We fulfill this mission by creating partnerships with our campus colleagues to develop creative systems to attract, retain, develop and engage a diverse and talented group of staff, administrators and faculty.

As a University, we employ more than 4,000 faculty and staff, enroll over 40,000 students, and rank 10th in the nation in bachelor degrees awarded to underrepresented students.  While you read these pages you will see that this is a great place to work because of our genuine commitment to people as we incorporate a “culture of caring” into all that we do and in how we do it.

In our written material and in the people you interact with, you will see that we emphasize: personal competence, professionalism, personal engagement, creativity, personal accountability and the value of diversity in the workforce. If you have trouble finding the information you are looking for within these pages, please contact us or stop by University Hall, Room 165.

We invite you to learn, engage, and connect with your colleagues by taking advantage of the many training and development opportunities available through the 2018-2019 Professional & Personal Development Program


Employee Assistance Program - LifeMatters

In light of recent events, CSUN faculty, staff and their family/household members are reminded that they have access to our Employee Assistance Program – LifeMatters. Employees can call LifeMatters at 1-800-367-7474 or visit www.mylifematters.com(password: Matadors), 24 hours/7 days a week for information such as evacuation guidelines or other helpful resources.


Health Plan & Eyewear Information For Those Impacted By Current Wildfires

Please find below heath plan information for faculty and staff who become impacted and/or displaced due to the current wildfires.

Are there any provider networks or facilities that are closed due to evacuations?

Health Plan

Services Available

Anthem HMO (Traditional & Select)

All facilities are open

Anthem Medicare Preferred

All facilities are open

PERSCare/Choice/Select

(Anthem Blue Cross PPO)

All facilities are open

Blue Shield Access +

All facilities are open

Health Net (SmartCare & Salud y Más)

All facilities are open

Kaiser

Northern California - No impact to any Kaiser Permanente facilities

Southern California –

Open: Kaiser Permanente Thousand Oaks Medical Office Building 2 (mental health) at 145 Hodencamp Road, Thousand Oaks, CA 91360

Open: Kaiser Permanente Thousand Oaks Medical Office Building 3 (primary care) at 322 E. Thousand Oaks Blvd., Thousand Oaks, CA 91360

Open: Kaiser Permanente Thousand Oaks Medical Office Building 1 at 365 E. Hillcrest Drive, Thousand Oaks, CA 91360 — staff is being consolidated here

UHC SignatureValue Alliance

All facilities are open

How do displaced members access non-emergent care out of their area?

Health Plan

Services Available

Anthem HMO (Traditional & Select)

  • Standard rules are applied and will consider circumstances if a member outreaches.
  • Virtual Visits: Basic plans include access to Live Health Online.
  • Member services: (855) 839-4524

PERSCare/Choice/Select

(Anthem Blue Cross PPO)

  • Members continue to have access to the nation’s largest network.
  • Relaxed policies are applied.
  • Virtual Visits: Basic plans include access to Live Health Online.
  • Member services: (877) 737-7776

Blue Shield Access +         

  • Members have access to non-emergent care through urgent care centers outside of their normal service area. Members can use their Blue Shield of California mobile app to find the nearest contracted urgent care centers or view a copy of their ID card. If the member needs assistance locating an urgent care, needs a confirmation of coverage letter or ID card emailed to them/provider or is having difficulty accessing care, they can contact Concierge directly for assistance at (800) 334-5847.
  • The Life Referrals program is available 24/7 and connects members with a team of experienced professionals ready to assist with a wide range of personal, family and work issues. Life Referrals can be reached at: (800) 985-2405 or www.LifeReferrals.com (Enter access code "BSC").
  • BSC is allowing for the immediate refill of prescriptions, even if they are not yet due to be refilled. Authorizations for the zip codes affected by the fires are out in place so calls will not have to be made for exceptions. If members have any issues filling their medications they are urged to call BSC’s concierge lines for immediate assistance at (800) 334-5847.
  • Magellan Health (crisis line), Blue Shield’s contracted managed care plan for behavioral health, is providing free access to resources, materials and counseling services through its dedicated hotline: 1-800-327-7451.

Health Net (SmartCare & Salud y Más)

  • Members are covered for emergency services out of the area. 
  • For routine care, they would need to coordinate through their PCP and medical group.

Kaiser

  • Getting prescriptions if affected or displaced:
    If members need a prescription or refill, they can go to any Kaiser pharmacy.
  • If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members can call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.
  • For information about member coverage or how to redirect or replace prescriptions, or if their Kaiser ID card has been lost, call Kaiser’s Member Service at 1-800-464-4000, TTY: 711.
  • Members with appointments at the closed Medical Office Buildings are being notified of the closures.
  • Video visits and telephone appointments are available for most primary care needs.
  • Members with questions about scheduled appointments or who want to make an appointment at a facility they don’t normally use should contact the Appointment and Advice Call Center at:
  • Northern California: 1-866-454-8855 (24 hours a day, 7 days a week)
  • Southern California: 1-833-574-2273(Advice 24/7, appointments during local business hours)
    • If a member needs a prescription or refill, they can go to any Kaiser Permanente pharmacy. None of our pharmacies is closed due to the fires. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call our Kaiser Permanente Pharmacy Call Center at:
    • Northern California: 1-888-218-6245 (M-F 8am-8pm, Sat. 8am-6pm, Sun. 9am-6pm)
    • Southern California: 1-866-206-2983 (M-F 7am-7pm)

UHC Signature Value Alliance

  • Impacted members who need help finding a care

provider in the UnitedHealthcare network can call UHC’s customer care team at (877) 359-3714

  • Members should also contact their assigned medical group/PCP.
    • Emotional support help line 24/7: (866) 342-6892

How will the plan assure members that such care will be covered?

Health Plan

Services Available

Anthem HMO (Traditional & Select)

  • Standard rules are applied and will consider circumstances if a member outreaches.
  • Virtual Visits: Basic plans include access to Live Health Online.

PERSCare/Choice/Select

(Anthem Blue Cross PPO)

  • Members continue to have access to the nation’s largest network.
  • Relaxed policies are applied.
  • Virtual Visits: Basic plans include access to Live Health Online.

Blue Shield Access +

  • BSC’s Concierge team will provide members support if providers are unwilling to see members based on non-emergent conditions due to the member displacement. The Concierge team has the resources and capabilities to call out to the providers to make sure care is not interrupted. If they are out of the service area, the claims will come into Blue Shield directly and will review them for payment based on the circumstances.
  •  Appeals and Grievances will waive the 180-day time limitation for members to file a grievance if the member states that they were unable to file timely due to a natural disaster.

Health Net (SmartCare & Salud y Más)

  • Members are covered for emergency services out of the area. 
  • For routine care, they would need to coordinate through their PCP and medical group.

Kaiser

Member Service Contact Center
If members have questions, they can call Kaiser’s Contact Center, open 24 hours a day, 7 days a week (closed holidays) at 1-800-464-4000, TTY: 711

  • When calling, members should let Kaiser representatives know they’ve been affected by the wildfires.  Kaiser will continue to evaluate the situation and provide more information should something change.

UHC SignatureValue Alliance

  • UHC’s customer care team will work with any affected members at (877) 359-3714

Emergency Eyewear Replacement Information

Any VSP member who has lost or broken their eyewear and who has already used their benefits can call the Member Services Support Line at 800-877-7195 to activate replacement coverage. 

Individuals without VSP coverage can contact their local American Red Cross chapter and request a VSP eyecare voucher.