Benefits

Benefits Health Care Plans   Benefits Retirement & Savings   Benefits Disability & Life Insurance   Benefits Leave of Absence

Workers Compensation   Fee Waiver & Reduction Program  Benefits Paid Time Off  Flexible & Voluntary Benefits

CSUN offers you and your family a comprehensive benefits package including health plans, retirement plans, tuition reduction and other employee programs. This website is intended to assist you with finding information and resources as you need it. We realize that making benefit choices and navigating the details of benefit coverage can be challenging. In these pages we have attempted to provide you with the information you need to make the best coverage choices and to access information needed to manage your plan after you have made those choices.


Employee Assistance Program - LifeMatters

In light of recent events, CSUN faculty, staff and their family/household members are reminded that they have access to our Employee Assistance Program – LifeMatters. Employees can call LifeMatters at 1-800-367-7474 or visit www.mylifematters.com(password: Matadors), 24 hours/7 days a week for information and helpful resources.


California Public Employees Retirement System (CalPERS) Dependent Re-Verification Mandate

Dependent Re-Verification (DRV) is the process of re-verifying the eligibility of your spouse, domestic partner, children, stepchildren, and domestic partner children (family members) enrolled for state health and dental benefits. Government Code section 22843.1 mandates re-verifying the eligibility of your family members. Government Code section 22959 authorizes extending this review to your family members enrolled for dental benefits.

The eligibility of your family members must be re-verified once every three years. The re-verification period is based on your birth month. Employees born during the following months are required to re-verify family members during 2019:  February, May, August and November.

For those employees with birthdays in February, CalPERS mailed you a letter in November and December 2018 explaining the process and the documentation required to maintain health coverage for your dependents. Please read that communication and ensure Human Resources has your documents prior to February 1, 2019 in order for your dependent(s) to continue receiving health coverage and avoid cancellation on 02/28/2019.

For more information visit the following page: Health Care Dependent Re-Verification

CalPERS Member Education Bulletin

You can subscribe to CalPERS' Member Education Bulletin so that you can receive email notifications for future CalPERS educational events, including:

• Webinars
• Instructor-led classes in your area
• CalPERS Benefits Education Events

[Posted 20171121]


 Health Plan, Eyewear, & Payroll Information For CSUN Employees Impacted By The Recent Fires

Please find below heath plan and payroll information for faculty and staff who become impacted and/or displaced due to the current wildfires.  You may also visit: https://www2.calstate.edu/Pages/resources-for-csu-employees-impacted-by-recent-fires.aspx

Are there any provider networks or facilities that are closed due to evacuations?

Health Plan

Services Available

Anthem HMO (Traditional & Select)

All facilities are open

Anthem Medicare Preferred

All facilities are open

PERSCare/Choice/Select

(Anthem Blue Cross PPO)

All facilities are open

Blue Shield Access +

All facilities are open

Health Net (SmartCare & Salud y Más)

All facilities are open

Kaiser

Northern California - No impact to any Kaiser Permanente facilities

Southern California –

Open: Kaiser Permanente Thousand Oaks Medical Office Building 2 (mental health) at 145 Hodencamp Road, Thousand Oaks, CA 91360

Open: Kaiser Permanente Thousand Oaks Medical Office Building 3 (primary care) at 322 E. Thousand Oaks Blvd., Thousand Oaks, CA 91360

Open: Kaiser Permanente Thousand Oaks Medical Office Building 1 at 365 E. Hillcrest Drive, Thousand Oaks, CA 91360 — staff is being consolidated here

UHC SignatureValue Alliance

All facilities are open

 

How do displaced members access non-emergent care out of their area?

Health Plan

Services Available

Anthem HMO (Traditional & Select)

  • Standard rules are applied and will consider circumstances if a member outreaches.
  • Virtual Visits: Basic plans include access to Live Health Online.
  • Member services: (855) 839-4524

PERSCare/Choice/Select

(Anthem Blue Cross PPO)

  • Members continue to have access to the nation’s largest network.
  • Relaxed policies are applied.
  • Virtual Visits: Basic plans include access to Live Health Online.
  • Member services: (877) 737-7776

Blue Shield Access +         

  • Members have access to non-emergent care through urgent care centers outside of their normal service area. Members can use their Blue Shield of California mobile app to find the nearest contracted urgent care centers or view a copy of their ID card. If the member needs assistance locating an urgent care, needs a confirmation of coverage letter or ID card emailed to them/provider or is having difficulty accessing care, they can contact Concierge directly for assistance at (800) 334-5847.
  • The Life Referrals program is available 24/7 and connects members with a team of experienced professionals ready to assist with a wide range of personal, family and work issues. Life Referrals can be reached at: (800) 985-2405 or www.LifeReferrals.com (Enter access code "BSC").
  • BSC is allowing for the immediate refill of prescriptions, even if they are not yet due to be refilled. Authorizations for the zip codes affected by the fires are out in place so calls will not have to be made for exceptions. If members have any issues filling their medications they are urged to call BSC’s concierge lines for immediate assistance at (800) 334-5847.
  • Magellan Health (crisis line), Blue Shield’s contracted managed care plan for behavioral health, is providing free access to resources, materials and counseling services through its dedicated hotline: 1-800-327-7451.

Health Net (SmartCare & Salud y Más)

  • Members are covered for emergency services out of the area. 
  • For routine care, they would need to coordinate through their PCP and medical group.

Kaiser

  • Getting prescriptions if affected or displaced:
    If members need a prescription or refill, they can go to any Kaiser pharmacy.
  • If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members can call the Kaiser Permanente Pharmacy Call Center at 1-888-218-6245.
  • For information about member coverage or how to redirect or replace prescriptions, or if their Kaiser ID card has been lost, call Kaiser’s Member Service at 1-800-464-4000, TTY: 711.
  • Members with appointments at the closed Medical Office Buildings are being notified of the closures.
  • Video visits and telephone appointments are available for most primary care needs.
  • Members with questions about scheduled appointments or who want to make an appointment at a facility they don’t normally use should contact the Appointment and Advice Call Center at:
  • Northern California1-866-454-8855 (24 hours a day, 7 days a week)
  • Southern California1-833-574-2273(Advice 24/7, appointments during local business hours)
    • If a member needs a prescription or refill, they can go to any Kaiser Permanente pharmacy. None of our pharmacies is closed due to the fires. If there is no nearby Kaiser Permanente pharmacy or if other assistance is needed, including redirecting mail order prescriptions, members should call our Kaiser Permanente Pharmacy Call Center at:
    • Northern California1-888-218-6245 (M-F 8am-8pm, Sat. 8am-6pm, Sun. 9am-6pm)
    • Southern California1-866-206-2983 (M-F 7am-7pm)

UHC Signature Value Alliance

  • Impacted members who need help finding a care provider in the UnitedHealthcare network can call UHC’s customer care team at (877) 359-3714.
  • Members should also contact their assigned medical group/PCP.
  • Emotional support help line 24/7: (866) 342-6892

How will the plan assure members that such care will be covered?

Health Plan

Services Available

Anthem HMO (Traditional & Select)

  • Standard rules are applied and will consider circumstances if a member outreaches.
  • Virtual Visits: Basic plans include access to Live Health Online.

PERSCare/Choice/Select

(Anthem Blue Cross PPO)

  • Members continue to have access to the nation’s largest network.
  • Relaxed policies are applied.
  • Virtual Visits: Basic plans include access to Live Health Online.

Blue Shield Access +

  • BSC’s Concierge team will provide members support if providers are unwilling to see members based on non-emergent conditions due to the member displacement. The Concierge team has the resources and capabilities to call out to the providers to make sure care is not interrupted. If they are out of the service area, the claims will come into Blue Shield directly and will review them for payment based on the circumstances.
  •  Appeals and Grievances will waive the 180-day time limitation for members to file a grievance if the member states that they were unable to file timely due to a natural disaster.

Health Net (SmartCare & Salud y Más)

  • Members are covered for emergency services out of the area. 
  • For routine care, they would need to coordinate through their PCP and medical group.

Kaiser

Member Service Contact Center
If members have questions, they can call Kaiser’s Contact Center, open 24 hours a day, 7 days a week (closed holidays) at 1-800-464-4000TTY: 711

  • When calling, members should let Kaiser representatives know they’ve been affected by the wildfires.  Kaiser will continue to evaluate the situation and provide more information should something change.

UHC SignatureValue Alliance

  • UHC’s customer care team will work with any affected members at (877) 359-3714

Emergency Eyewear Replacement Information

Any VSP member who has lost or broken their eyewear and who has already used their benefits can call the Member Services Support Line at 800-877-7195 to activate replacement coverage. 

Individuals without VSP coverage can contact their local American Red Cross chapter and request a VSP eyecare voucher.

Address Changes

Employees who need to change their address can complete the Address Change Sections (C, F and I) on the Employee Action Request (EAR - STD. 686)form and submit it to their campus payroll office.

Direct Deposit

If you are not currently enrolled in Direct Deposit and would like to have your monthly wages automatically deposited into your bank account every month, please complete the Direct Deposit Enrollment Authorization (STD. 699) form and submit it to your campus payroll office. To ensure priority processing, please inform your campus payroll office that you have been affected by the recent wildfires.

Warrants and W2

In the event you need quick access to copies of your pay warrant(s) or W2 form(s), please contact your campus payroll office for assistance.