Support Remote Learning and Teaching
In the event of a situation caused by any number of factors, your ability to continue your class in the manner that you’ve planned may be impacted. This guide helps you find alternatives for managing coursework in these situations. Always check with your professors to confirm how they will be accepting coursework. Please contact the IT Help Center at (818) 677-1400 if you have any questions or need assistance.
Resources & Tools
Canvas
Canvas has all the features of a modern learning management system including functionality for managing enrollments, sharing documents, submitting assignments, and assigning grades, as well as personalized features for individual students.
Zoom
Zoom, CSUN’s video and web conferencing tool, is available to all students, faculty, and staff. Zoom allows for video, audio, and screen sharing between up to 300 participants.
myCSUNbox
myCSUNbox is CSUN's secure cloud-based file storage and collaboration solution that gives students, faculty and staff the ability to access content at any time, from any device.
myCSUNsoftware
Thanks to Campus Quality Fee funding, all enrolled students have access to myCSUNsoftware. myCSUNsoftware grants students anytime access to select software via an Internet connection from a Mac, PC, Linux, or mobile device.
To help you continue your coursework, visit the Keep Learning - Resources & Tools page.
Emergency Toolkit
In preparation, it is recommended that a "toolkit" be created so that when faced with a need, the tools you need for your classes are readily available. Please visit the Keep Learning - Emergency Toolkit page for a list of suggested items that can be useful during this time.
Accessibility
Accessibility must always be considered whether it's a face-to-face, hybrid, or online course. To ensure that accessibility standards are being met, visit the Keep Learning - Accessibility page.
Communication
To find ways to communicate with your professors using CSUN-supported tools, visit the Keep Learning - Communication page.
Device Loaner Program
The Device Loaner Program is available for currently enrolled CSUN students (current term). The program provides technology to students who are without a device such as a computer, so that they may continue their education uninterrupted. For more information, visit the Device Loaner Program page.
Do You Need an Internet Connection?
If you do not have access to the Internet from off-campus, please visit Internet Connectivity for Users Who Do Not Have It.
Technical Support
For technical support, contact:
- Email: helpcenter@csun.edu
- Phone: (818) 677-1400 (Mon-Fri 8 a.m.-5 p.m.)
- Create a TopDesk support ticket
Regular Hours:
- Email: ftc@csun.edu (Mon-Fri 8 a.m.-5 p.m.)
- Phone: (818) 677-3443 (Mon-Fri 8 a.m.-5 p.m.)
- Drop-in help via Zoom: https://csun.zoom.us/j/97123032517 (Mon-Fri 8 a.m.-5 p.m.)
- Email: udc@csun.edu (Mon-Fri 8 a.m.-5 p.m.)
- Phone: (818) 677-5898 (Mon-Fri 8 a.m.-5 p.m.)
- Phone: (818) 677-1500 (Mon-Thur 8 a.m.-10 p.m.) (Fri 8 a.m.-5 p.m.) (Sat 8 a.m.-1 p.m.)
