For basic health care needs, schedule an appointment with one of our primary care physicians or nurse practitioners. Primary care appointments must be made during regular appointment hours on Monday, Tuesday, Wednesday and Friday, 8 a.m.-5 p.m., or Thursday, 9 a.m.-5 p.m. Appointments are usually available within a week of request.
If you are ill, injured or have an urgent medical need, you may walk into the Klotz Student Health Center without an appointment. A triage nurse can evaluate you and may be able to arrange for a same-day appointment or provide a referral to meet your needs.
First Appointment Information
New Klotz Student Health Center patients need to check in at the first-floor reception desk. Please remember to bring your CSUN student ID. To avoid delays and allow time to complete forms, plan to arrive at least 20 minutes before your scheduled appointment.
It saves time to complete your required new patient forms online through your myHealth patient portal.
1. Login to myHealth Patient Portal. Enter Username and Password.
2. Select the drop down arrows. Enter month, day, and year of birth.
3. Select Forms.
4. Complete the following 4 forms before your first appointment:
- SHC Treatment Agreement
- SHC Acknowledgement of Fees
- SHC Health History
- SHC Notice of Privacy Practices
5.When finished, select Log-out.
If you need assistance, please call the Klotz SHC at 818-677-3666, Option 1.
Scheduling an Appointment
Students can set up appointments over the phone by calling (818) 677-3666. When prompted on the automated system, select option one to schedule your appointments.
We are temporarily suspending all online appointments for the following services:
- Licensed acupuncturist
- Birth control information
- Clinical health education
- Pregnancy resources and counseling
- Reproductive and sexual health information
- Travel consultation
To schedule an appointment with the vision clinic, please call (818) 677-7250
Dental appointments can be scheduled online or by calling (818) 677-3695
When scheduling an appointment, make sure you have your CSUN student ID number, username and password if using the online system, a description of your symptoms, the days and times you’re available for an appointment and, if applicable, the name of your preferred clinician.
Cancelling an Appointment
When you cancel an appointment, that appointment immediately becomes available to other students. Cancelling appointments leads to more patient visits and shorter wait times for appointments.
Appointments must be cancelled by 4:00pm the business day prior to the scheduled appointment to avoid late-cancellation and no-show charges. Please note: Appointments scheduled on a Monday require cancellation by 4p.m. the Friday prior to the appointment to avoid being charged a no-show/late-cancellation fee. Appointments can be cancelled online or by calling the Klotz Student Health Center.
Cancelling an Appointment Online
- Log in to the myHealth patient portal.
- Select Appointments.
- Select the appointment you would like to cancel.
- Select Cancel Appointment.
- Select a reason.
- Select OK.
Cancelling an Appointment by Phone
Call the Klotz Student Health Center at (818) 677-3666. If you leave a message, include your name, CSUN Student ID number, appointment date, and appointment time.
Late-Cancellation and No-Show Charges
Patients who do not keep scheduled appointments are subject to a late-cancellation or no-show charge. To avoid a late cancellation or no-show charge, appointments must be cancelled by 4:00pm on the business day prior to the scheduled appointment. Please note: Appointments scheduled on a Monday require cancellation by 4p.m. the Friday prior to the appointment to avoid being charged a no-show/late cancellation fee. All appointments may be cancelled online or by calling the Klotz Student Health Center (818) 677-3666.
There is a $5 late-cancellation/no-show charge for primary care appointments that are not cancelled by 4:00pm on the business day prior to the scheduled appointment.*
Specialty Service Appointments
The late-cancellation/no-show charges for specialty service appointments are listed below.*
- Acupuncture $25
- Chiropractic $10
- Dental $25
- Gynecology $5
- Colposcopy $25
- Internal Medicine $5
- Massage Therapy $25
- Optometry $25
- Physical Therapy $5
- Registered Dietitian $5
- Sports Medicine $5
- Travel (consultations for health concerns or immunizations before international travel) $5
- Women’s Health $5
*All quoted prices are subject to change without notice.
The services provided by the following specialists are available on a referral basis. To visit one of the following specialists, schedule an appointment with a primary care clinician and request a referral.
- Gynecologist (referral from primary care clinician for specialty service or test)
Unless instructed otherwise, students should check in for appointments with their CSUN Student ID at the first-floor reception desk of the Klotz Student Health Center.