Support Remote Learning and Teaching
In the event of a situation caused by any number of factors, your ability to continue your class in the manner that you’ve planned may be impacted. This guide helps you find alternatives for these situations. Please contact the Faculty Technology Center for help and more information about course related matters at (818) 677-3443 or the Technology Support Center at (818) 677-1500 for business related matters.
*The workshops assume that you are already using CSUN email to communicate regularly and know how to use Microsoft Office products (Word, PowerPoint, Excel). If you are not comfortable with one or more of the above, here are some resources to help you get prepared:
- If you have a PC computer: Windows Basics
- If you have an Apple/Mac computer: Apple Mac Basics
If the Windows Basics guides do not look like your PC computer, please contact your college tech.
Emergency Toolkit
In preparation, it is recommended that a "toolkit" be created so that when faced with a need, the tools you need to assist with teaching are readily available. Please visit the Keep Teaching - Emergency Toolkit page for a suggested list of items that could be useful during this time.
Accessibility
Accessibility must always be considered whether on-campus or off. To ensure that accessibility standards are being met, visit Keep Teaching - Accessibility.
Communication
To continue communication with students and staff, please visit the Keep Teaching - Communication page.
Do You Need an Internet Connection?
If you do not have access to the Internet from off-campus, please visit Internet Connectivity for Users Who Do Not Have It.
CSUN Lecture Capture In a Bag & Lighting/Mic Kits
Due to incredibly high demand, the Faculty Technology Center is providing "Lecture Capture in a Bag" kits. These include a high-definition webcam, a high quality microphone, lighting, and a document camera, as well as tools to connect all of these devices to your computer. The document camera is our equivalent of an "infinite whiteboard" and is fully supported in Zoom as a second camera, allowing for easy switching back and forth.
The Faculty Technology Center is also providing 100 kits of just the light box and microphone. Many applicants for the full kits indicated that they only really needed those items.
You may apply for one, or the other. Faculty may keep the kits throughout the current term and, if teaching again after the current term, will have the opportunity to renew. Otherwise, kits should be returned at the end of the semester. We will be tracking who receives kits for inventory purposes.
Visit the CSUN Lecture Capture In a Bag & Lighting/Mic Kits page for more information.
Resources & Tools
To assist with instruction, please visit Keep Teaching - Resources & Tools.
Software Solutions for Teaching and Interaction
There are many eLearning strategies and tools that can be used to enhance your teaching and learning. Many of these tools are available at no charge. However, it can be difficult to determine what tool is best so we've collected all the tools so you can decide which tool is best for you. To see what's available, visit Software Solutions for Teaching and Interaction.
Teaching Through Disruption
Disruptions to our campus can be stressful for everyone involved. As faculty members, we can support our students by finding ways to help them continue to learn under difficult circumstances. For information on how to navigate this challenge, visit the Teaching Through Disruption page.
Technical Support
For technical support, contact:
- Email: helpcenter@csun.edu
- Phone: (818) 677-1400 (Mon-Fri 8 a.m.-5 p.m.)
- Create a TopDesk support ticket
Regular Hours:
- Email: ftc@csun.edu (Mon-Fri 8 a.m.-5 p.m.)
- Phone: (818) 677-3443 (Mon-Fri 8 a.m.-5 p.m.)
- Drop-in help via Zoom: https://csun.zoom.us/j/97123032517 (Mon-Fri 8 a.m.-5 p.m.)
- Email: udc@csun.edu (Mon-Fri 8 a.m.-5 p.m.)
- Phone: (818) 677-5898 (Mon-Fri 8 a.m.-5 p.m.)
- Phone: (818) 677-1500 (Mon-Thur 8 a.m.-10 p.m.) (Fri 8 a.m.-5 p.m.) (Sat 8 a.m.-1 p.m.)
