To avoid disenrollment from classes, students must pay all tuition and fees by established dates/deadlines. Please visit Fee Payment Schedule.
Note: Disenrollment means that your registration in some or all classes, including wait listed classes will be cancelled. There is no guarantee that you will be able to re-enroll in the same classes.
1. What is academic advisement and why is it required for my first year?
Academic Advisors are professionals who guide students in exploring major and general education, connect students to campus resources, and explains university policies. Students are required to meet with advisors for their first two semesters to provide guidance and to ensure that students are enrolling in appropriate course choices.
2. I need help activating my CSUN email account. What should I do?
Please visit Information Technology (IT) or email helpcenter@csun.edu for detailed instructions on how to activate your CSUN email account. Be sure to check your CSUN email account regularly for important deadlines and information.
3. How do I submit Advanced Placement (AP), International Baccalaureate (IB) and/or transcripts?
You can submit official paper transcripts to the Office of Admissions and Records by mail. You can send a PDF of AP or IB scores to admissions.freshman@csun.edu.
4. I am an incoming EOP freshman. Who do I contact regarding my advisement and enrollment?
All incoming EOP-admitted freshmen are served by the Student Services Center/EOP Satellite housed in their respective academic college. Exploratory EOP freshmen are served by the Advising Resource Center/EOP.
5. I am participating in the Liberal Studies Integrated Teacher Education Program (ITEP)-Freshmen Option. Who do I contact regarding my advisement and enrollment?
Students participating in the ITEP-Freshman Option are served by the Department of Interdisciplinary Studies and Liberal Studies located in EA 100. ITEP-Freshman Option is for students interested in an integrated 4-year BA+Credential program. If interested in ITEP-Freshman Option, contact liberal.inds@csun.edu for eligibility and advisement information. Students majoring in all other options of Liberal Studies are served by the Matador Advising Hub throughout their first year at CSUN.
6. I have been recruited and accepted as a student athlete. Who do I contact for academic advisement?
Student athletes are advised by the Matador Achievement Center (MAC) depending on their sport. Please visit the MAC's Athletic Academic Advising page to find the name of your advisor.
7. What should I do to prepare for my advisement session?
You may prepare a tentative class schedule to review with your advisor. However, remember that the schedule you create is just for practice. You should make a list of your questions prior to your advisement session. Be sure to inform the advisor of pending AP/IB/transcripts that may be transferable and used for major or general education. Since our advisement sessions this summer will take place online, you may want to review and practice how to use Zoom (a free video conferencing tool). For more information about Zoom, please visit the Zoom Video and Web Conferencing page.
8. Can I change my major before the term starts?
If you want to change your major to an impacted major, you are not able to switch this early. Impacted majors require completion of a minimum of 45 units, among other criteria. For information on impacted major and criteria, please visit the Admissions and Records Freshman Impaction page. If you want to switch to a non-impacted major before the start of your first semester, you can email admissions.records@csun.edu with your full name, student ID#, and the major you want to switch into.
9. Who can I talk with if my Financial Aid award is still pending or I still need to submit documents?
Financial Aid counselors answer questions via email and over the phone. They are also working from the office Mon/Wed/Fri. You may email them at financial.aid@csun.edu. For additional information, visit the Financial Aid Basics page.
10. I have been notified that I must register for Duo Multi-Factor Authentication. What is that and how do I do I enroll?
Multi-factor authentication adds a second layer of security to your online accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password. To learn more about how to self-enroll, visit Duo Multi-Factor Authentication.
Hello! Thank you for your interest in a Matador Advising Hub presentation for your class. If you have any questions, please notify Susie Kim at susie.kim@csun.edu.
