YOU are a vital part of the CSUN/NCOD community, playing a large role in our Deaf and Hard-of-Hearing student success. We are so grateful that you are HERE!

Service Providers

Here are some helpful links that are an integral part of your work.

Service Provider Procedures Manual (Updated: February 2024)

CAS for Service Providers. To see a list of available assignments, confirm an assignment, or request a sub in one of your classes.

Service Provider Availability Form. Note: Please download this form and complete it from your desktop, not through your web browser.  Thank you!

Academic Calendar

FAQs & Resources 

Why is there a one thousand (1000) hour cap for Hourly Intermittent Employees?

Per the Bargaining Unit Contract, “Intermittent Employees as used in this Agreement refers to a temporary bargaining unit employee (including a rehired annuitant) who is appointed without a timebase to do bargaining unit work on as-needed hourly basis and who is paid only for hours worked.  Intermittent employees shall not displace bargaining unit employees.  Intermittent employees are not intended to replace temporary timebased employees, per diem employees, probationary or permanent employees.  No intermittent employees shall exceed one thousand (1000) hours in any given fiscal year.  The term “fiscal year” as used in this Agreement refers to the period of time from July 1 through June 30."

Service Providers are in Bargaining Unit 9 of the California State University Employees Union (CSUEU).  Here is a copy of the entire Bargaining Agreement, (Unit Contract).

How do I access my Pay Warrant (paycheck)/Pay Advice (Direct Deposit) and W-2?

If you haven't done so, please visit Cal Employee Connect and register, so that you can access your Pay Warrant (paycheck)/Pay Advice (Direct Deposit) information and access IRS Form W-2s online, anytime! Our agency code is 253 and our unit code is 210.

Do I have to do the CSUN Required/Compliance Online Trainings, (eg. "Eliminate Campus Sexual Violence"), and am I paid to do them?

Every person working for CSUN, whether staff, faculty, hourly intermittent employee or student employee is required to take a basic set of online courses that are assigned based on their job position.  These trainings, such as “Eliminate Campus Sexual Violence,” “Data Security and FERPA,” etc., are mandated as a result of either legislation or system-wide executive orders.  Most courses have to be retaken every year or every two years.  You will receive an email from HR with the course name, date it must be completed by and the link to CSU Learn for you to access the course.  When you have completed the online course/s, HR will receive an auto-generated notification from CSU Learn.

Yes, you are paid for the time it takes to complete the course/s.  Hourly employees, please report that time in the portal just as you report your time for working your classes/assignments.  Then, please email so that he can reconcile it for timekeeping.  For 8/12 employees, you are expected to complete your trainings during your 8/12 time.

Where can I find a copy of the Bargaining Unit Contract?

Service Providers are in Bargaining Unit 9 of the California State University Employees Union (CSUEU).  Here is a copy of the entire Bargaining Agreement, (Unit Contract).

What are the 3 ways that online courses are offered?

Fully Online Asynchronous (FOA). These classes do not have a set meeting time. Students are not required to meet together at the same time.

Fully Online Synchronous (FOS). These classes have a set meeting time. You're expected to be online via the recommended software platform (e.g. Zoom, Canvas) during the entire class meeting time.

Fully Online Intermittent (FOI). These classes have some meetings at the set meeting time and some work is done "asynchronously" outside of the scheduled sessions. Students are expected to be available to be online via the recommended software platform (e.g. Zoom, Canvas) during the entire meeting time slot. Students should consult the schedule of classes and faculty member for details of the meeting pattern.

How long do we wait for a student before we report a "No Show"?

As part of our ongoing commitment to student development, we must hold students accountable for their services while not policing them.  This practice prepares them for post-graduation when they will enter the workforce/real world and have to request and cancel their accommodations.

For in person classes, when a student is not present at the beginning of class, the Service Provider/s will wait for 10 minutes for the student to arrive. If the student does not arrive within the designated time, this will be considered a "no-show" and the service providers will notify NCOD as soon as possible to seek reassignment. If no reassignment is available, the Service Providers will return to NCOD or remain available on campus. 

For online, (Zoom, etc.), classes, when a student is not present at the beginning of the class, the Service Provider/s will wait for 10 minutes for the student to arrive without “air guitar” interpreting/captioning.  If the student does not arrive in 10 minutes, the Service Provider/s will log out of Zoom and contact NCOD for reassignment.

I’ve seen messages pop up on my loaner laptop that tell me there is a software update. Do I ignore it? Contact Scott?

There are two types of updates. First is a software update – this type of update is optional. We do, however, recommend that you install these updates at the end of your workday or during your lunch break as it may be related to security, or update your settings to make things run better like bandwidth. Other notifications that you may get will say something like “it is going to restart in 24 hours…” These types of “cumulative” updates are crucial and should be installed at your first opportunity. You will have logged into the VPN to process both types of updates.

How do I log into the VPN (Virtual Protection Network)?

Scott Selna will make himself available to help you with this. Please email him

Is there still a required lunch break?

Yes, all NCOD policies and procedures still apply while working remotely and if there are any modifications to a policy or procedure, they will be emailed to you and updated in the Service Provider Procedures Manual for your reference.

Introduction emails were sent out to faculty and cc’d to students and service providers. Should I connect with faculty and students?

The emails were sent to the faculty confirming the services in their class so that they could add the service providers to their Canvas rosters. Feel free to email professors and students so that everyone is in the loop and on the same page.

How do we find out the needs of the students for their classes?

Send them an email. Some of the students you may know from previous semesters, but feel free to reach out to those you don’t know as well. Same with your teams if you are not familiar with them. Even better would be to Zoom – see who you will be looking for on that first day.

What is the standard practice for approaching your work in classes? How are we preparing from classes and teaming? How do we prepare for the students to be on or off video?

Flexibility – flexibility – flexibility. As for teaming – simply talk to your teams. Make decisions on such things as your agreed-upon methods of communication, (email, text, etc.), turn-taking, feeds, (text, Zoom chat, visually/auditorially on Zoom), and checking in when stepping away from the screen while in the “off” seat. Although CAS sends notifications when your team is out, consider also informing your team that you will be out. Lastly, in subbing situations, please have the permanent interpreter start first.

Are transcribers still using StreamText when necessary?


I had some issues last semester with StreamText. If I’m teamed with another TypeWell transcriber, do I need to use StreamText?

If you team is a mix of RTC and CAT, then yes. Otherwise, Typewell teamed with Typewell will just use their built-in weblink feature.

Will professors have weekly lectures, or will they be recording their lectures for us to caption and what if a professor shows an uncaptioned video?

Based on the information we were given; most professors will have live lectures during their scheduled class times. However, we have also been finding out that some professors are changing their minds during the semester. So, if you find something has changed when you are in a class, please let us know immediately. If you have a class that is showing a video that is not captioned, immediately email Scott at so that he can work with the professor to have their videos captioned.

If an 8/12 is willing to do a few hours of hourly work, who should we contact?

Notify Gabe at and let him know that time slot(s) you are available.

I have a class that meets Monday/Wednesday, but the first class is listed as happening on Saturday. Am I on IO, (in office), for the first Monday/Wednesday of the semester?

Yes, we have noticed a few situations like this. If the class is on your permanent schedule, you are on IO and available if the professor chooses not to meet on a particular day.

Health and Safety Resources

The CSUN as One website is your up to date resource for everything COVID-19.

The Employee Assistance Program is also available to you by visiting the Life Matters website.  The password is matadors

Stretching Guide for Service Providers and Office Staff or watch the Stretching Follow-Along videos created by Matt Reinig.