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Access Keys

This information applies to pages in the CSUN template system. Windows-press ALT + an access key. Macintosh-press CTRL + an access key.

The following access keys are available:

Office of Information Technology

Department

Frequently Asked Questions

  1. How do I log onto the computers in the Juniper Hall classrooms?
  2. I will be teaching at CSUN, but haven't signed in with Human Resources. How can I obtain an email account?
  3. I'm teaching in a building other than Juniper Hall. How do I find out what equipment is in my classroom?
  4. What are the uDrive, vDrive, and WebDrive? How do I access them?
  5. Why should I use the uDrive?
  6. What is the easiest way to access my files (PowerPoint, Word, Excel, etc.) in the Juniper Hall classrooms?
  7. How can I access CSUN services at home (aka work remotely)?
  8. I have questions about the Juniper Hall classrooms. Who can answer my questions?
  9. I want to create a webpage. How do I obtain an account and disk space?
  10. I need to create/edit my webpage. What application should I use?
  11. I want my webpage to have the same look and feel as the COBAE website. How do I do this?
  12. I want to connect to the CSUN Wireless Network on campus. How do I do this?
  13. I have questions or problems with my home equipment. What should I do?
  14. What are SMART Classrooms?
  15. What are CSUN's Policies and Procedures regarding Information Technology?
  16. How do I report a problem (computer, printer, etc.) or do a service request?
  17. I'm a Part-Time Faculty. How do I log onto my faculty office computer?
  18. What application should I use for email?
  19. How can I obtain a copy of Windows XP or Microsoft Office for my home computer?
  20. What other software is available for me to download?

1. How do I log onto the computers in the Juniper Hall classrooms?

You use your Campus User ID and password. This is the same User ID/password that you use to access the Portal and your CSUN email. If you have any questions about your account, please complete a Service Request or stop by our office in JH 3117.

This information as well as more detailed instructions about the COBAE Smart Classrooms may be found at http://www.csun.edu/buslab/smartclass-general.html.

Return to Question 1

(03/05/12)


2. I will be teaching at CSUN, but haven't officially started or signed in with Human Resources. How do I obtain an email account?

Although you haven't officially started at CSUN, you may still be able to obtain an account through sponsorship from your department.

For more detailed information about the requirements and procedures, please see the section entitled "Faculty Temporary User ID and Password " located at http://www.csun.edu/it/services/useridandpass.html.

Return to Question 2

(03/05/12)


3. I'm teaching in a building other than Juniper Hall. How do I find out what equipment is in my classroom?

Media Equipment Services maintains a webpage that contains this information. It may be found at http://www.csun.edu/~it/services/media/mediservequimain.html.

Return to Question 3

(03/05/12)


4. What are the uDrive, vDrive and WebDrive? How do I access them?

"The UDrive is a document/file container that provides limited disk space for campus faculty, staff, and students to store coursework, work files, and research documentation, etc."

Configuration information may be found at http://www.csun.edu/it/training/guides/wkgremotely/udrive.pdf.

"The VDrive is an extra storage area resource at CSUN to provide additional disk space for faculty and staff who wish to use video on demand as an element in their web presence."

Configuration information may be found at http://www.csun.edu/it/training/guides/wkgremotely/vdrive.pdf.

"The university WebDrive is a dedicated drive to host all university web content."

Configuration information may be found at http://www.csun.edu/it/training/guides/wkgremotely/webdrive.pdf.

Return to Question 4

(03/05/12)


5. Why should I use the uDrive?

The uDrive allows you to save documents to a central file server. By using this networked drive, you can publish web pages by simply dragging and dropping to the appropriate folder. Since this Udrive appears to your system as just another disk drive, you can organize your files by creating folders and subfolders. You can also copy, move and delete files from one folder to another.

This feature is especially helpful in accessing PowerPoint, Excel and other files in the Juniper Hall classrooms (or any other classroom with Active Directory computers). Once you copy files to your uDrive in your faculty office (or from your home), they are immediately available to you when you log on to your classroom computer.

The uDrive is also accessible from home or other off-campus locations. Appropriate configuration information is available at http://www.csun.edu/it/training/guides/wkgremotely/udrive.pdf.

Other guides are available

Return to Question 5

(03/05/12)


6. What is the easiest way to access my files (PowerPoint, Word, Excel, etc.) in the Juniper Hall classrooms?

The easiest way to access your desktop/laptop files in the COBAE Smart classrooms is by using the uDrive. Since you can access this drive from your office computer or any other system (laptop, home, etc.), you can copy/move the files you need into the uDrive and then have access to them in the COBAE classrooms. You will not need to use a memory stick, floppy, or cd to move files back and forth.

Please Note: In some cases, the uDrive does not automatically appear when you log on to an Active Directory system. In this situation, you will need to manually "map" the drive (see FAQ #4).

see

Return to Question 6

(03/05/12)


7. How can I access CSUN services at home (aka work remotely)?

You can access CSUN computing services at home or from other off-campus locations. However, in order to help ensure the security and integrity of sensitive information passing across the internet or through the CSUN wireless network, you need to use the Virtual Private Network (VPN). Further details as well as configuration information about the VPN and working remotely may be found at the sites indicated below.

Remote Access @ CSUN:

Virtual Private Network:

Working Remotely (Tips & Tricks):

Return to Question 7

(03/05/12)


8. I have questions about the Juniper Hall (COBAE) classrooms. Who can answer my questions?

REPAIR/SERVICE OF EQUIPMENT

Classroom problems should be reported to the Classroom Technology group. This may be done by either calling x1500 or completing a service request. Please make sure to include the room number.

USE OF ROOM

If you have questions on how to use the room (keys, connections, etc.), first consult the information available at http://www.csun.edu/buslab/smartclass-general.html.

If this documentation does not answer your questions, you may contact Vic Catalasan at 818.677.3838.

(03/05/12)


9. I want to create a webpage. How do I obtain an account and disk space?

If you have a CSUN User ID (CSUN email account), you already have an account and disk space for use with webpages. If you do not have a CSUN User ID and are Faculty or Staff within COBAE, please consult with your department on how to obtain an account.

Information on Web Design and Publishing may be found at http://www.csun.edu/it/training/guides/dreambasics.html.

Return to Question 9

(03/05/12)


10. I need to create/edit my webpage. What application should I use?

The supported application at this time is Dreamweaver.

To download this Macromedia product, go to https://www.csun.edu/itr/downloads/index.cgi. You will need to log on with your CSUN UserID and password. Make sure to read the corresponding instructions and download the license code for this application.

Further information about Dreamweaver may be found at http://www.csun.edu/it/training/guides/dreambasics.html.

If you would like additional training, please view the training information available at http://www.csun.edu/it/training/.

Return to Question 10

(03/05/12)


11. I want my webpage to have the same look and feel as the COBAE website. How do I do this?

The COBAE website (http://www.csun.edu/busecon/) was created with the use of Dreamweaver and templates. Please contact Kelly Smith (818.677.3103) if you would like help in obtaining the necessary files.

Make sure to also download and install Dreamweaver (https://www.csun.edu/itr/downloads/index.cgi).

Return to Question 11

(03/05/12)


12. I want to connect to the CSUN Wireless Network on campus. How do I do this?

In order to connect to the CSUN Wireless Network, please consult the page at http://www.csun.edu/it/services/wireless.html. The preferred wirelesss network is "csun_wpa2."

Return to Question 12

(03/05/12)


13. I have questions or problems with my home equipment. What should I do?

You are always welcome to call the office (818.677.2442) to see what type of advice we can provide, subject to the current workload. If you require support on your laptop, you may also stop by CSUN IT's Walk-in Support located in the Oviatt Library, Room 33.

Return to Question 13

(03/05/12)


14. What are SMART Classrooms?

"SMART Classrooms create a new opportunities in teaching and learning by integrating networking, digital, and audio visual technologies. There are 23 SMART Classrooms in the College of Business and Economics."

More information about these rooms may be found at http://www.csun.edu/buslab/smartclass-general.html. If you still have questions, please contact Vic Catalasan at 818.677.3838.

Return to Question 14

(03/05/12)


15. What are CSUN's Policies and Procedures regarding Information Technology?

CSUN's Policies and Procedures regarding Information Technology may be found in the "Information Technology - Sector 500" portion at http://www-admn.csun.edu/vp/policies/.

Return to Question 15

(03/05/12)


16. How do I report a problem (computer, printer, etc.) or do a service request?

Effective March 12, 2012, COBAE IT is moving to the campus' Service Request/Case System. To report a problem, please complete a service request. A guide on how to complete a service request is available at http://www.csun.edu/cobaeit/pdf/case_guide.pdf.

Return to Question 16

(03/05/12)


17. I'm a Part-Time Faculty. How do I log onto my faculty office computer?

In most cases, you log on to the computer using your CSUN UserID and password.

If you still have problems, please call our office at 818.677.2442.

Return to Question 17

(03/05/12)


18. What application should I use for email?

Various methods may be used to view email at CSUN. Please visit http://www.csun.edu/it/services/emailcal.html for additional information.

Return to Question 18

(03/05/12)


19. How can I obtain a copy of the Windows operating system or Microsoft Office for my home computer?

The CSU has a contract with Microsoft to provide Work-At-Home rights for the Windows operating systems and Office. Faculty and staff (with appropriate CSUN ID) may purchase DVDs from the Bookstore for about $20 for each application. Please contact the Bookstore for additional information at 818.677.2932 or matador@bkstr.com.

Return to Question 19

(03/05/12)


20. What other software is available for me to download?

Software that is available for download through CSUN licensing may be found at https://www.csun.edu/itr/downloads/index.cgi. You will need to log on using your CSUN User ID and password.

Return to Question 20

(03/05/12)


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Last Reviewed: March 5, 2012

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