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Access Keys

This information applies to pages in the CSUN template system. Windows-press ALT + an access key. Macintosh-press CTRL + an access key.

The following access keys are available:

Office of Information Technology

Department

Frequently Asked Questions

  1. How do I log onto the computers in the Juniper Hall classrooms?
  2. I will be teaching at CSUN, but haven't signed in with Human Resources. How do I obtain an email account?
  3. I'm teaching in a building other than Juniper Hall. How do I find out what equipment is in my classroom?
  4. What are the uDrive, vDrive, and WebDrive? How do I access them?
  5. Why should I use the uDrive?
  6. What is the easiest way to access my files (PowerPoint, Word, Excel, etc.) in the Juniper Hall classrooms?
  7. How do I access CSUN services at home (aka work remotely)?
  8. I have questions about the Juniper Hall classrooms. Who can answer my questions?
  9. I want to create a webpage. How do I obtain an account and disk space?
  10. I need to create/edit my webpage. What application should I use?
  11. I want my webpage to have the same look and feel as the DNCBE website. How do I do this?
  12. I want to connect to the CSUN Wireless Network on campus. How do I do this?
  13. I have questions or problems with my home equipment. What should I do?
  14. What are SMART Classrooms?
  15. What are CSUN's Policies and Procedures regarding Information Technology?
  16. How do I report a problem (computer, printer, etc.) or do a service request?
  17. I'm a Part-Time Faculty. How do I log onto my faculty office computer?
  18. What application should I use for email?
  19. How can I obtain a copy of Microsoft Office for my home computer?
  20. What other software is available for me to download?
  21. What is myCSUNbox?
  22. What is the David Nazarian College of Business and Economics' computer refresh cycle?
  23. How do I know when I am eligible to have my computer refreshed?
  24. What systems can I choose from?
  25. When does the Bulk Purchase occur?

1. How do I log onto the computers in the Juniper Hall classrooms?

You use your Campus User ID and password. This is the same User ID/password combination that you use to access the Portal and your CSUN email. If you have any questions about your account, please complete a Service Request or stop by our office in JH 3117.

 

Return to Question 1

Last reviewed: (11/09/16)


2. I will be teaching at CSUN, but haven't officially started or signed in with Human Resources. How do I obtain an email account?

Although you haven't officially started at CSUN, you may still be able to obtain an account through sponsorship from your department.

For more detailed information about the requirements and procedures, please see the section entitled "Faculty Temporary User ID and Password " located at http://www.csun.edu/it/services/useridandpass.html.

 

Return to Question 2

Last reviewed: (11/09/16)


3. I'm teaching in a building other than Juniper Hall. How do I find out what equipment is in my classroom?

Media Equipment Services maintains a webpage that contains this information. It may be found at http://www.csun.edu/it/mediservequimain .

 

Return to Question 3

Last reviewed: (11/09/16)


4. What are the uDrive, vDrive and WebDrive? How do I access them?

"The UDrive is a document/file container that provides limited disk space for campus faculty, staff, and students to store coursework, work files, and research documentation, etc."

Configuration information may be found at http://www.csun.edu/it/training/guides/wkgremotely/udrive.pdf.

"The VDrive is an extra storage area resource at CSUN to provide additional disk space for faculty and staff who wish to use video on demand as an element in their web presence."

Configuration information may be found at http://www.csun.edu/it/training/guides/wkgremotely/vdrive.pdf.

"The university WebDrive is a dedicated drive to host all university web content."

Configuration information may be found at http://www.csun.edu/it/webdrive.

Return to Question 4

Last reviewed: (11/09/16)


5. Why should I use the uDrive?

The uDrive allows you to save documents to a central file server. By using this networked drive, you can publish web pages by simply dragging and dropping to the appropriate folder. Since this Udrive appears to your system as just another disk drive, you can organize your files by creating folders and subfolders. You can also copy, move and delete files from one folder to another.

This feature is especially helpful in accessing PowerPoint, Excel and other files in the Juniper Hall classrooms (or any other classroom with Active Directory computers). Once you copy files to your uDrive in your faculty office (or from your home), they are immediately available to you when you log on to your classroom computer.

The uDrive is also accessible from home or other off-campus locations. Appropriate configuration information is available at http://www.csun.edu/it/training/guides/wkgremotely/udrive.pdf.

Other guides are available

 

Return to Question 5

Last reviewed: (11/09/16)


6. What is the easiest way to access my files (PowerPoint, Word, Excel, etc.) in the Juniper Hall classrooms?

The easiest way to access your desktop/laptop files (other than using a flash drive) in the DNCBE Smart classrooms is by using the uDrive. Since you can access this drive from your office computer or any other system (laptop, home, etc.), you can copy/move the files you need into the uDrive and then have access to them in the DNCBE classrooms. You will not need to use a memory stick, floppy, or cd to move files back and forth.

Please Note: In some cases, the uDrive does not automatically appear when you log on to an Active Directory system. In this situation, you will need to manually "map" the drive (see FAQ #4).

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Return to Question 6

 

Last reviewed: (11/09/16)


7. How do I access CSUN services at home (aka work remotely)?

You can access CSUN computing services at home or from other off-campus locations. However, in order to help ensure the security and integrity of sensitive information passing across the internet or through the CSUN wireless network, you need to use the Virtual Private Network (VPN). Further details as well as configuration information about the VPN and working remotely may be found at the sites indicated below.

Remote Access @ CSUN: Virtual Private Network:

Working Remotely (Tips & Tricks):

Return to Question 7

 

Last reviewed: (11/09/16)


8. I have questions about the Juniper Hall (DNCBE) classrooms. Who can answer my questions?

REPAIR/SERVICE OF EQUIPMENT

Classroom problems should be reported to the Classroom Technology group. This may be done by either calling x1500 or completing a service request. Please make sure to include the room number.

USE OF ROOM

If you have questions on how to use the room (keys, connections, etc.), please contact Vic Catalasan at 818.677.3838.

Return to Question 8

 

Last reviewed: (11/09/16)


9. I want to create a webpage. How do I obtain an account and disk space?

If you have a CSUN User ID (CSUN email account), you already have an account and disk space for use with webpages. If you do not have a CSUN User ID and are Faculty or Staff within DNCBE, please consult with your department on how to obtain an account.

Information on Web Design and Publishing may be found at http://www.csun.edu/it/training/guides/dreambasics.html.

Please Note: This process is expected to change in the last half of 2017.

Return to Question 9

 

Last reviewed: (11/09/16)


10. I need to create/edit my webpage. What application should I use?

The supported application at this time is Dreamweaver.

To download this Macromedia product, go to https://www.csun.edu/itr/downloads/index.cgi. You will need to log on with your CSUN UserID and password. Make sure to read the corresponding instructions and download the license code for this application.

Further information about Dreamweaver may be found at http://www.csun.edu/it/training/guides/dreambasics.html.

 

Return to Question 10

Last reviewed: (11/09/16)


11. I want my webpage to have the same look and feel as the DNCBE website. How do I do this?

Please contact Kelly Smith (818.677.3103) if you would like help in obtaining the necessary files.

 

Return to Question 11

Last reviewed: (11/09/16)


12. I want to connect to the CSUN Wireless Network on campus. How do I do this?

In order to connect to the CSUN Wireless Network, please consult the page at http://www.csun.edu/it/wireless. The preferred wirelesss network is "eduroam."

Return to Question 12

 

Last reviewed: (11/09/16)


13. I have questions or problems with my home equipment. What should I do?

You are always welcome to call the office (818.677.2442) to see what type of advice we can provide, subject to the current workload. If you require support on your personal laptop, you may also stop by CSUN IT's Walk-in Support located on the main floor of the Oviatt Library.

Return to Question 13

 

Last reviewed: (11/09/16)


14. What are SMART Classrooms?

"SMART Classrooms create new opportunities in teaching and learning by integrating networking, digital, and audio visual technologies.

If you have any questions about the classrooms, please contact Vic Catalasan at 818.677.3838.

Return to Question 14

 

Last reviewed: (11/09/16)


15. What are CSUN's Policies and Procedures regarding Information Technology?

CSUN's Policies and Procedures regarding Information Technology may be found in the "Information Technology - Sector 500" portion at http://www.csun.edu/afvp/university-policies-procedures/.

Return to Question 15

 

Last reviewed: (11/09/16)


16. How do I report a problem (computer, printer, etc.) or do a service request?

Effective March 12, 2012, DNCBE IT has moved to the campus' Service Request/Case System. To report a problem, please complete a service request.

A guide on how to complete a service request is available at http://www.csun.edu/~busoit/pdf/case_guide.pdf.

Return to Question 16

 

Last reviewed: (11/09/16)


17. I'm a Part-Time Faculty. How do I log onto my faculty office computer?

In most cases, you log on to the computer using your CSUN UserID and password. This is the same account and password that you use to log onto the Portal.

If you still have problems, please call our office at 818.677.2442.

Return to Question 17

 

Last reviewed: (11/09/16)


18. What application should I use for email?

Various methods may be used to view your CSUN email. Please visit http://www.csun.edu/it/email for additional information on how you may do so.

Return to Question 18

 

Last reviewed: (11/09/16)


19. How can I obtain a copy of Microsoft Office for my home computer?

Information may be found at: http://www.csun.edu/it/microsoft-office.

Return to Question 19

 

Last reviewed: (11/09/16)


20. What other software is available for me to download?

Software that is available for download through CSUN licensing may be found at https://www.csun.edu/itr/downloads/index.cgi. You will need to log on using your CSUN User ID and password.

Return to Question 20

 

Last reviewed: (11/09/16)


21. What is myCSUNbox?

"myCSUNbox is CSUN's secure cloud-based storage and collaboration solution that gives students, faculty and staff the ability to access content at any time, from any device."

More information may be found at: http://www.csun.edu/it/mycsunboxReturn to Question 21

 

Last reviewed: (11/09/16)


22. What is the David Nazarian College of Business and Economics' computer refresh cycle??

DNCBE systems are typically refreshed every 5 years via a Bulk Purchase Refresh Cycle. Via this method, eligible faculty are given the opportunity to choose a desktop or laptop from a list of available Mac and Windows systems. The expectation is that the chosen system will meet their academic and research needs.

Staff and Part-Time Faculty Office systems are usally replaced with a desktop.

Return to Question 22

 

Last reviewed: (11/09/16)


23. How do I know when I am eligible to have my computer refreshed?

During the Bulk Purchase Cycle, an email is sent to each department with a list of eligible individuals as well as a list of what systems are available to be selected from. Department Chairs then notify their faculty about their eligibility.

You may also contact the Office of Information Technology at any time to see where you are in the 5-year refresh cycle.

Return to Question 23

 

Last reviewed: (11/09/16)


24. What systems can I choose from??

The list of available laptops and desktops (Windows and Mac) is evaluated before each Bulk Purchase cycle. This list is attached to the emails that Department Chairs receive of their faculty's eligibility.

 

Return to Question 24

Last reviewed: (11/09/16)


25. When does the Bulk Purchase Cycle occur?

The Bulk Purchase cycle is usually conducted during the Spring semester (March/April). Given the dates of the end of year purchase, most systems are not placed until the end of Summer. However, this placement may be coordinated for an earlier placement if the system is needed sooner. Please speak to either Michelle or Claudia at 818.677.2442 if you have any questions.

Return to Question 25

 

Last reviewed: (11/09/16)


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Last Reviewed: November 15, 2016