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Office of Information Technology

Department

How to Get IT Help
Office of Information Technology - COBAE


General
OIT Contact Information
Faculty & Staff Support
Student, Smart Classroom, Gateway & Lab Support
Server Support
Additional Information

Other On-Campus Resources

The Office of Information Technology (OIT), located in California State University, Northridge's College of Business and Economics (COBAE), is a technology resource for the College. Please review our webpage at www.csun.edu/cobaeit .

Our office should be the first point of contact for any technology issues unless otherwise specified in this document. If the issue involves an area supported outside of our office, we will provide the appropriate contact information.

Starting on Monday, March 12th, COBAE OIT will move to the Service Request/Case System used on campus. To request service, click here. A guide on how to complete the online service request form is available at http://www.csun.edu/cobaeit/pdf/case_guide.pdf.

A copy of the email which describes the move and answers a few common questions is available at http://www.csun.edu/cobaeit/pdf/CaseSystemMove.pdf.

For additional information, please visit our Frequently Asked Questions: http://www.csun.edu/cobaeit/faq.html.


Contact Information

Faculty & Staff Support
JH 3117; 818.677.2442

Claudia Garcia and Michelle Harrington should be contacted for College of Business and Economics Faculty, Staff and Administrator technology issues.

For the Spring 2012 semester, our Student Assistants are Kris Smith and Kasey Smith. Michelle Harrington assigns all of their work. If you have any work requests, please submit a service request.


Student, Smart Classroom, Gateway & Lab Support
JH2129; 818-677-3838

Please contact Vic Catalasan for student computing needs. He is in charge of the college computer labs.

Vic Catalasan; vic.catalasan@csun.edu
Instructional Computing Supervisor

Server Support
JH2129; 818-677-3103

Kelly Smith; kelly.smith@csun.edu
Operating Systems Analyst

The Office of Information Technology reports to Cathleen Fager, COBAE- Manager of Academic Resources.

Contact information:

cathleen.fager@csun.edu
818.677.2831

Additional Information

Priorities:
Work is normally handled on a first-come, first-served basis. Depending on the nature of the problem, some issues will take precedence over others.

Example:
If someone is completely without use of computing equipment they are raised to higher priority.

Other Resources:

Accessibility

Kelly Smith (kelly.smith@csun.edu; 818.677.3103) is the current COBAE Accessibility representative.


CSU, Northridge Help Center

CSUN IT's Help Center (helpcenter@csun.edu; 818.677.1400, http://www.csun.edu/it/helpdesk) oversees campus technology issues. (Reminder: Please contact OIT first by completing the online service request form. If you need assistance in completing the form, the CSUN Help Center can complete the form for you.)


Equipment Loans

NOTE: First check with your department.

Media Equipment Services
818.677.6363
http://www.csun.edu/it/services/media

“Meet Me” Conference Calls

COBAE contact:
Ken Rappe
ken.rappe@csun.edu
818.677.2455

Room/Computing Lab Reservations

NOTE: Professors should first contact their department.

COBAE Room contact:
Marilyn Johnson
marilyn.johnson@csun.edu
818.677.2455
Computing Lab contact:
Vic Catalasan
vic.catalasan@csun.edu
818.677.3838

SMART Classroom/Gateway Classroom Support:

To Report Problems: Any problems with classroom technology should be reported by either calling x1500 or submitting a Service Request.

Software Installations: Please consult with Vic Catalasan for software application installations. Allow several weeks for testing and installation. Not all applications will work in our restricted systems and this may require you to bring your own laptop.

Classroom Support:
818.677.1500
http://www.csun.edu/at/classroomtechnology.html
Software/Classroom Support:
Vic Catalasan
vic.catalasan@csun.edu
818.677.3838

Video Taping

CSUN IT contact:  http://www.csun.edu/it/services/media


Moodle

Moodle information is available at http://www.csun.edu/at/teaching/tools/moodle.html.

 

Last Reviewed: March 5, 2012

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