It can be very tricky to identify a phishing scam, but here are some common traits:
- Ask for sensitive information (e.g. click here to verify your username and password)
- Ask you to download something (e.g. click here to get the necessary virus update file)
- Contain spelling and/or grammatical errors (e.g., thank you, from trusted administrator)
- Threaten you (e.g. do this or else your account will be deleted)
- Contain suspicious web addresses/URLs (e.g. visit the CSUN page by visiting: http:// www. csunorg31.com/account)
- Contain unexpected/inaccurate content (e.g. you've exceeded your email quota)
- Are generically addressed (e.g. dear CSUN customer)
- Expresses an urgency (e.g. you must click here immediately to avoid having your account terminated)
For more information, visit the CSUN Spam Prevention page.
Phishing emails typically follow a certain structure so here are some tips for you to use when sending your own emails:
- When possible, use the proper salutation, such as 'Dear John' instead of 'Dear Employee'.
- Do use the subject line. Be sure to include a short, descriptive subject for your email.
- Use the appropriate capitalization, punctuation and spelling. Emails or subject lines written in all caps, spelled incorrectly or lacking punctuation appear to be suspicious in nature.
- Refrain from using specialized formatting such as non-standard fonts, sizes or colors.
- Do not embed background graphics, logos or URLs. This embedded content is often used to propagate viruses and additional spam. If you need to point readers to a specific site, spell out the navigation. Example: Go to the CSUN homepage > Select Inside CSUN, etc.
If you learn of an active phishing website that is not already warning users, notify the three main browsers that it is deceptive and should be blocked. When a site is reported as deceptive the browser will display a warning before showing the page.
Visit How to Report Phishing Websites
Ransomware is a type of malware that prevents or limits users from accessing their system, either by locking the system's screen or by locking the users' files unless a ransom is paid. More modern ransomware families, collectively categorized as crypto-ransomware, encrypt certain file types on infected systems and forces users to pay the ransom through certain online payment methods to get a decrypt key. Visit the Ransomware page for more information.