Update on UCS Services

Update: May 11, 2020, 5 p.m.

University Counseling Services (UCS)

is open and operating remotely during regular business hours (Monday to Friday 8 am to 5 pm), providing all services through telemental health.

24/7 crisis/urgent care services are always available by phone at (818) 677-2366 (Option 3).

UCS is committed to supporting CSUN students’ mental health, well-being, and academic success.  While in-person services at University Counseling Services (UCS) have been currently suspended in an effort to limit the spread of COVID-19, UCS has shifted all of our appointments to a virtual format.  We are providing telemental health services remotely by phone and Zoom Health (video conferencing).  This includes initial brief screening appointments, crisis/urgent care services, individual and couples counseling, groups and workshops, psychiatric services, case management, consultation, and outreach programming/workshops. 

We recognize that the novel coronavirus (COVID-19) pandemic impacts all of us differently and that it is normal to experience a range of reactions (e.g., stress, worry, sadness, fear, uncertainty, etc.) during these times.  We encourage you to be kind to yourself and engage in self-care:

  • Take care of your body and physical wellness (e.g., establish a regular sleep schedule, eat mindfully, engage in physical activity you enjoy, etc.)
  • Take care of your mind and emotional wellness (e.g., deep breathing, meditation, mindfulness, engage in an enjoyable activity, self-reflection, gratitude, etc.) 
  • Create structure and develop routines (e.g., dedicate time each day to study, to get organized, plan ahead, walk your dog, etc.)
  • Take a break from the news and social media
  • Focus on what you have control over (e.g., your daily routine, practicing self-care, limiting your social media, your kindness and grace, etc.)
  • Utilize coping skills (e.g., listen to music, herbal tea, pray, read a book, journal, do a puzzle, yoga, engage with a pet, try a mental health app, etc.)
  • Maintain social, spiritual and cultural connections (e.g., family members, friends, partners, spiritual/religious leaders, practices, traditions, etc.) through alternate methods such as phone calls, texts, and social media
  • Reach out for help/access support services and resources

To access UCS services for support:

New Clients:  How to Initiate Services

  • If you are seeking counseling or psychiatry services, please call our office at (818) 677-2366 (select Option 1) to schedule a brief screening (phone appointment) with one of our therapists.  It is important to note that telemental health services have differences from traditional in-person mental health services; our therapists will assess your particular needs and speak with you about their recommendations for your care.

Current UCS Clients: Established Care

  • Therapy Appointments:  Please call our office at (818) 677-2366 (select Option 1) to discuss scheduling a telemental health appointment with your counselor.
  • Psychiatry Services:  Please call our office at (818) 677-2366 (select Option 1) to discuss scheduling a telemental health appointment with your psychiatrist.  Psychiatrists will adhere to all federal, state, and medical mandates when prescribing psychiatric medication(s), and work to ensure students have adequate access to necessary medication whenever possible.
  • Groups & Workshops:  We will be offering select telemental health groups and workshops via Zoom Health during the summer.  Please visit our Virtual Groups - Summer 2020 page and/or contact UCS’ Groups Coordinator, Dr. Elizabeth Poloskov at (818) 677-2366 (select Option 1) if you are interested in learning more about our groups and workshops. 
  • Case Management: Please call our office at (818) 677-2366 (select Option 1) to discuss scheduling a telemental health appointment for case management services.    

There are a variety of crisis intervention services available for students:  

  • Students can speak to a crisis counselor by phone 24-hours a day by calling UCS' main line at (818)677-2366 (select Option 3).
  • In addition, students can utilize the following crisis resources available 24/7 including:
    • National Suicide Prevention Lifeline at (800) 273-8255
    • Veterans Crisis Line at (800) 273-8255 (Press 1 or text to 838255)
    • Trevor Lifeline at (866) 488-7386, for those who identify as LGBTQIA+. 
    • If you are deaf or hard of hearing, you can chat with a Lifeline counselor 24/7 by video relay service (800-273-8255), TTY (800-799-4889), or voice/caption phone (800-273-8255).
    • Crisis Text Line: you can a send text message to 741741 for crisis support via text.  Text "HOME" in your message to have a Crisis Counselor respond to your text message.

For life-threatening emergencies, please call 911 or go to your nearest hospital emergency room or crisis-oriented health care facility in your immediate area for assistance.

UCS has developed resources for students that can be found on our new page, Mental Health Services and Resources for Students During COVID-19 State of Emergency.  These include resources on managing stress and anxiety during COVID-19; crisis and emergency resources, including 24/7 crisis hotlines; mental health apps; community mental health resources; and local hospital information.  We have additional resources available in our self-help library.

Outreach Presentations 

UCS remains available to provide outreach workshops on a variety of academic, mental health, interpersonal, and wellness topics, as well as workshops specifically related to the impact of COVID-19 (e.g., How to Cope with Stress During COVID-19, Managing Social Isolation and Anxiety, How to Stay Positive and Productive During Quarantine, etc.). Please call UCS’ Outreach Coordinator, Dr. Steve Silver at (818) 677-2366 (select Option 1) to schedule a presentation. 

Let's Talk

Let’s Talk is an outreach program that provides easy access to informal consultations with counselors from University Counseling Services. Counselors provide virtual drop-in consultation hours at various days/times throughout the week. Students can meet for a consultation on a first-come, first-serve basis; no appointment is needed. A Let’s Talk counselor is available to listen, offer support, and provide resources and problem-solving tools.  To learn more about Let’s Talk and identify the days and times this service is offered, please visit our Let's Talk page.

Campus Consultation Services

UCS remains available via phone to provide consultation services for the campus community who have questions about clinical care or students of concern.  Please call our office at (818) 677-2366 (select Option 1) to discuss your questions and/or concerns with a counselor.