Update on UCS Services

Update: March 24, 2020, 9 a.m.

University Counseling Services (UCS) recognizes the impact that the novel coronavirus (COVID-19) outbreak, Governor Newsom’s “Shelter-in-Place” directive, and the recent “Safer at Home” order issued for Los Angeles County, can have on students.  UCS is committed to supporting students, their health and well-being, and academic success. In an effort to limit the spread of COVID-19, UCS has shifted all of our appointments to a virtual format and are providing telemental health services remotely by phone and Zoom Health (video conferencing).  In-person services at UCS are suspended for the remainder of the semester.  We encourage you to keep connected to your social support (e.g., family members, friends, and co-workers) through alternate methods such as phone calls, texts, and social media, and to utilize resources to help you cope during this time.  To access UCS services for support:

How to Initiate Services (New Clients):

  • If you are seeking counseling or psychiatry services, please call our office at (818) 677-2366 (select Option 1) and leave a message to schedule a phone appointment with one of our counselors.  It is important to note that telemental health services have differences from traditional in-person mental health services; our counselors will assess your particular needs and speak with you about their recommendations for your care.

Established Care (Current Clients):

  • Therapy Appointments:  Please call our office at (818) 677-2366 (select Option 1) to discuss scheduling a telemental health appointment with your counselor.
  • Psychiatry Services:  Please call our office at (818) 677-2366 (select Option 1) to discuss scheduling a telemental health appointment with your psychiatrist.  Psychiatrists will adhere to all federal, state, and medical mandates when prescribing psychiatric medication(s), and work to ensure students have adequate access to necessary medication whenever possible.
  • Groups & Workshops:  We have suspended our workshops and groups until further notice.  If you have been participating in one of our workshops or groups and would like information about alternative resources, please call our office at (818) 677-2366 (select Option 1) to arrange to speak to your workshop/group facilitator.
  • Case Management: Please call our office at (818) 677-2366 (select Option 1) to discuss scheduling a telemental health appointment for case management services.    

There are a variety of crisis intervention services available for students:  

  • Students can speak to a crisis counselor by phone 24-hours a day by calling UCS' main line at (818)677-2366 (select Option 3).
  • In addition, students can utilize the following crisis resources available 24/7 including:
    • National Suicide Prevention Lifeline at (800) 273-8255
    • Veterans Crisis Line at (800) 273-8255 (Press 1 or text to 838255)
    • Trevor Lifeline at (866) 488-7386, for those who identify as LGBTQIA+. 
    • If you are deaf or hard of hearing, you can chat with a Lifeline counselor 24/7 by video relay service (800-273-8255), TTY (800-799-4889), or voice/caption phone (800-273-8255).
    • Crisis Text Line: you can a send text message to 741741 for crisis support via text.  Text "HOME" in your message to have a Crisis Counselor respond to your text message.

For life-threatening emergencies, please call 911 or go to your nearest hospital emergency room or crisis-oriented health care facility in your immediate area for assistance.

UCS has developed resources for students that can be found on our new page, Mental Health Services and Resources for Students During COVID-19 State of Emergency.  These include resources on managing stress and anxiety during COVID-19; crisis and emergency resources, including 24/7 crisis hotlines; mental health apps; community mental health resources; and local hospital information.  We have additional resources available in our self-help library.

Campus Consultation Services:

UCS remains available via phone to provide consultation services for the campus community who have questions about clinical care or students of concern.  Please call our office at (818) 677-2366 (select Option 1) to discuss your questions and/or concerns with a counselor.