The following is the IT Survey 2020 infographic data, captured in a text-only version.
CSUN IT Survey - Students
Respondents: 2361
Technologies Used in Academic Work
- Laptop: 48%
- Smartphone: 30%
Awareness of Funded Technology Resources
- Box (myCSUNbox): 51%
- Portfolium: 44%
- LinkedIn Learning: 24%
Does Canvas Improve Learning?
- Yes: 82%
- No: 18%
Top Five Software Programs Students Would Like to See Included in myCSUNsoftware at No Additional Cost
- Adobe Creative Cloud: 8%
- Microsoft Office: 7%
- Adobe Photoshop: 7%
- Final Cut Pro: 6%
- AutoCAD: 4%
Top Reason myCSUNsoftware is Used
- To complete academic coursework without having to purchase the software myself: 62%
- To complete academic coursework during a time that is convenient for me: 25%
Aware that Information Technology Provides a Self-Service Password Reset Tool
- Yes: 69%
- No: 31%
Top Technological Issues that Have Been a Challenge Since the Transition to Remote Learning
- My own discomfort/lack of familiarity with technologies: 10%
- My access to library resources: 11%
- My access to reliable internet/service: 15%
- Adequate digital replacements for face-to-face collaboration: 15%
- Instructor discomfort/lack of familiarity with technologies: 17%
Top Technical Accessibility Issues That Have Been Challenging
- I do not require accommodations: 40%
- Time on tests: 22%
- Integrating captioning into Zoom: 7%
- File converting: 9%
Top Teaching-Related Accessibility Issues That Have Been Challenging Since the Transition to Remote Learning
- I do not require accessibility accommodations: 32%
- Timed tests: 25%
- Instructors only holding synchronous classes: 19%
- Instructors using a tool that is not supported by the institution: 3%
- Instructors not using a tool that is supported by the institution: 7%
- Instructors not using Canvas: 14%
CSUN IT Survey - Faculty
Respondents: 776
Technology Challenges in Transitioning to Remote Learning
- 26% Student discomfort or lack of familiarity with required technologies or applications
- 18% Adequate digital replacements for face-to-face collaboration (e.g., whiteboards)
- 17% Lack of familiarity with required technologies or applications
- 13% Access to reliable internet service
- 10% Access to specialized software (e.g., Adobe products, statistical packages)
- 16% Other
Biggest Concerns with Transition to Remote Learning
- 38% Diminished student learning
- 20% Security/privacy in proctoring online exams
- 17% Not being able to communicate with my students
- 13% Online privacy, protection of my personal data
- 12 % Online privacy, protection of student data
Canvas Insights
- Of those aware, 75% agree or strongly agree that Canvas Insights is effective in providing positive feedback and encouragement.
How Students Have Adapted to Remote Learning
- Reasonably well 49%
- Struggling somewhat 30%
- Extremely well 13%
- Struggling a great deal 8%
Canvas
- 80% find Canvas easy to use
- 78% find Canvas critical to teaching
- 74% find Canvas increased their effectiveness as a teacher
Top Three Most Important Features of Canvas
- Distributing course files
- Grading
- Collecting assignments
Awareness of IT Software and Tools
- 36% are aware that LinkedIn Learning is available at no cost
- 63% are aware of CSUN’s electronic portfolio network for students and alumni
Box (myCSUNbox)
- 83% are aware of CSUN’s secure cloud-based storage and collaboration solution
IT Self-Service Software
- 64% are aware that IT provides a self-service option to install campus-wide software
Challenges in Adapting Course to Remote Learning
- 29% Personal preference is for face-to-face learning
- 21% Course lessons or activities haven't translated well to a remote environment
- 14% Uncertain how to best assess student learning in this environment
- 14% Students have not been adequately available/responsive
- 11% Limited personal time or energy to effectively adapt
- 6% Limited knowledge of options for online course delivery
- 5% Not familiar or comfortable with online applications/tools
Computing Devices Used
- Laptop computer 89%
- Smartphone 45%
- Desktop computer 41%
- Tablet 34%
- Wearable 5%
Zoom
- 92% used Zoom to attend a meeting
- 80% hosted a meeting on Zoom
- 76% conducted a course lecture on Zoom
- 73% held office hours on Zoom
CSUN IT Survey - Staff
Respondents: 810
Aware that LinkedIn Learning, Which Offers a Wide Range of Courses, is Available at No Cost
- Yes: 57%
- No: 43%
Aware of Adobe Sign, CSUN's Cloud-Based E-Signature Service
- Yes: 70%
- No: 30%
Aware that myCSUNbox is Available at No Cost
- Yes: 88%
- No: 12%
Aware that IT Provides a Self-Service Option to Install Software Directly From State-Owned Devices
- Aware: 68%
- Unaware: 32%
Aware that IT Provides a Self-Service Password Reset Tool
- Yes: 79%
- No: 21%
In Response to the COVID-19 Pandemic - Top Supplies or Services Needed to be Provided by the Institution to:
- Access to a meeting/communication application: 23%
- Laptop/desktop: 20%
- Additional monitors: 13%
- Access to the internet/hotspot: 11%
Able to Maintain the Necessary Collaboration with Colleagues While Working Remotely
- Yes: 97%
- No: 3%
Technological Issues that Have Been a Challenge Since the Transition to Remote Work
- Downloading/running my normal work-related software or application(s): 29%
- Access to reliable internet service: 28%
- Lack of familiarity or comfort using remote technologies/applications: 22%
- Access to a reliable computer device: 11%
- Access to reliable telephone service: 10%