• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

Inclusive User Experience Research in Accessibility

Date & Time
Friday, March 22, 2024 - 11:20 AM PDT  
Platinum 1  

This presentation highlights the importance of inclusion of people with disabilities in user experience research. The AURC employs the “consumer network model” of user engagement, which is ideal to both consumers with disabilities and the companies seeking to improve their products and services. For companies, we have pre-screened and validated participants that results in a high response rate and quicker turnaround time, which result in cost-efficient projects. For our consumers with disabilities, they engage in a community and generate a network of people with disabilities, test out new technology in the accessibility world, and provide direct feedback to companies to improve products for themselves and other people with disabilities. We will also discuss phases of product development that benefit from feedback from consumers with disabilities, such as defining accessibility barriers and user needs, ideating solutions to those problems, and testing prototypes and final products for accessibility. In order to gather this data researchers must know how to engaged disabled consumers to retrieve product feedback. These methods include surveys, focus groups, in-depth interviews, and usability studies. Each of these methods have strengths and weaknesses at gathering specific data. The Accessibility User Research Collective (AURC), which maintains a national network of over 1300 individuals with all types of disabilities, connects product developers with the disability community.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of March 27, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

  • Information & Communications Technology
  • Research & Development
Audience Level
Session Summary (Abstract)
Review the “network model” of user engagement for user experience (UX) research for accessibility and usability of consumer technology and other consumer projects with a focus on the Accessibility User Research Collective at Shepherd Center.  
Primary Topic
Secondary Topics
  • Design
  • Development
  • Digital Accessibility
  • Information & Communications Technology (ICT)
Session Type
General Track  


  • Delaney Cowart
    Shepherd Center

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