• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

Accessibility Maturity Model for Sustainable Accessibility

Date & Time
Thursday, March 21, 2024 - 11:20 AM PDT  
Platinum 1  
Accessibility Maturity Model (AMM) is a framework for establishing a robust accessibility program across an organization. Our session describes the process we adopted for developing an AMM internally to help establish a sustainable and extensible accessibility program to guide our organization toward maturity and excellence. Through secondary research on existing Accessibility Maturity Models, we selected 16 models based on their relevance to our operational processes and business functions directed at building digital experiences. Through primary research with internal product development teams, we identified themes that drive our product process. A comparative analysis of these models with respect to the themes helped us select a base model and develop it into the first iteration of our organizational AMM. By iteratively developing it, we will have a tool to measure accessibility performance and progress over time and guide our organizational transformation in accessibility practice to integrate accessibility into our culture, business strategies, competency building, product development and overall organizational functioning consistently and measurably.  
  • Higher Education
  • Information & Communications Technology
  • Government
  • Research & Development
  • Administration & Business Support
Audience Level
Session Summary (Abstract)
We will present a case study of how our company is developing our Accessibility Maturity Model internally through secondary and primary research to establish a sustainable accessibility program to guide our company toward maturity and excellence.  
Primary Topic
Information & Communications Technology (ICT)  
Secondary Topics
  • Design
  • Development
  • Leadership & Strategy
  • Research
Session Type
Journal Track  


  • Kate Wilhelm
    D2L Corporation
  • Sambhavi Chandrashekar
    D2L Corporation

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