• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

Beyond Silos: Hilton’s Cross-Functional Accessibility Model

Date & Time
Friday, March 22, 2024 - 9:20 AM PDT  
Grand JK  
When cross-functional teams embrace accessibility on its merits, silos cease to exist. Instead, team members build accessibility into their professional value systems and work together, creating user experiences that delight and impress. Program maturity and innovation are direct results. At Hilton, our culture is about collaboration not conformance. Within our delivery teams, we take our role as accessibility experts very seriously. We don’t just “call in” to ceremonies, provide checklists, and swoop in with bug reports after the fact. Instead, we commit to full engagement throughout the product lifecycle. We proactively seek ways to collaborate and improve the user experience for all our guests. Our designers, developers, content producers, and quality engineers are experts in their fields: We engender curiosity about accessibility and pave the way for their heartfelt embrace of it. In this session, we will share how we partner with our colleagues. We will describe some of the tactics we employ as embedded scrum team members to support delivery, including proofs-of-concept, adding accessibility requirements to a ticket’s functional AC, and operational best practices throughout the workday. We’ll supply real examples of how we educate our colleagues about a11y implications in their fields and offer suggestions for working effectively across disciplines as the work is happening. We hope that you’ll be able to draw on our experience to support work in your organization.  
Information & Communications Technology
Audience Level
Session Summary (Abstract)
Innovation is the result when an accessibility culture is built on collaboration rather than just conformance. Learn how in-context training, prototyped examples, and cross-discipline collaboration can advance accessibility maturity.  
Primary Topic
Digital Accessibility  
Secondary Topics
  • Design
  • Development
  • Leadership & Strategy
  • Web
Session Type
General Track  


  • Nicole Bergstrom
  • Zane McHattie
  • Adam Page

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