Usability is Everything for Accessible Documents

Date & Time

Tuesday, March 14, 2023 - 2:20 PM PST  

Location

Platinum 6 (LIVESTREAM)  

Description

This session will explore the challenges and opportunities of making system-generated, high-volume documents, otherwise known as “transactional documents,” accessible at scale. Workflows to remediate transactional documents, which are highly variable from a data perspective, but also uniform from a layout perspective (i.e., bank statements, explanations of benefits, invoices, pay stubs, transcripts, tuition bills, tax bills, etc.), are ideal candidates for automated remediation and quality assurance. In addition to presenting a real-world enterprise use case for high-volume transactional document remediation, the session will also compare different approaches to automated remediation and their respective impacts on compliance and usability. The session will also outline three distinct ways in which automated testing at scale can help ensure compliance and usability •AI-assisted remediation template development •Automated validation workflows •Automated regression testing of remediation templates Finally, the session will share the best practices the Crawford Technologies organization has learned working with enterprises and large organizations to enable automated high-volume transactional document remediation at scale.  

Audience

• Higher Education
• K-12 Education
• Government
• Insurance

Audience Level

Beginning  

Session Summary (Abstract)

The session will compare different approaches to automate document remediation at scale and each approach's respective impacts on compliance and usability.  

Primary Topic

 

Secondary Topics

• Blind/Low Vision
• Evaluation & Remediation
• Information & Communications Technology (ICT)
• Product Demonstration

 

Session Type

General Track  

Presenter

• Scott Baker
  Crawford Technologies

Add to Outlook/iCal (How it works)

Back to Session List