• 39th Annual CSUN Assistive Technology Conference - March 18 - 22,2024 at the Anaheim Marriott

    The Premier AT Conference

38th Annual CSUN Assistive Technology Conference Has Concluded

Native Mobile - Leading Through Complexity and Confusion

Date & Time
Thursday, March 16, 2023 - 1:20 PM PST  
Orange County 3-4  
As CVS matures its digital mindset we have found that Mobile is viewed as a complex daunting challenge. From designers, stakeholders, to engineers there is collective confusion around evolving from Mobile as a companion to web, to designing for Mobile First. Native mobile is just complicated and different enough to create genuine confusion, while not different enough to force stakeholders to see the importance of dedicated Native Mobile experience in these categories, let alone the time and resources it takes to acquire that expertise. How does an Accessibility Organization lead through this complexity? How do we turn a team of Humble Accessibility Designers into thought leaders speaking out for Native Mobile Accessibility First design thought? Our answer: - A focus on a deeper understanding of the fundamentals. - Correlating AT issues to usability and design issues. - Finishing it off with a focus on user empathy. More simply: Accessibility and Usability are the same! By focusing on the truth of this statement we are able to utilize the strengths of our Accessibility Experts and their knowledge of users with disabilities to teach other disciplines about how their choices effect all users!  
  • Healthcare & Rehabilitation
  • Finance & Banking
  • Retail & Wholesale
  • Insurance
Audience Level
Session Summary (Abstract)
Learn how CVS is leveraging the empathy and accessibility knowledge of its Inclusive Design team to push for Native First design thinking. How a focus on fundamentals and Accessibility and is driving a push towards more modern usable apps for all.  
Primary Topic
Secondary Topics
  • Development
  • Digital Accessibility
  • Healthcare & Rehabilitation
Session Type
General Track  


  • Chris McMeeking
    CVS Health

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