Accessibility as a Driver of Innovation in Hospitality

Date & Time

Friday, March 17, 2023 - 2:20 PM PST  

Location

Platinum 6 (LIVESTREAM)  

Description

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising 7,000 properties and 1.1 million rooms, in 122 countries and territories and an award-winning Hilton Honors guest loyalty program with more than 139 million members. In 2022, Hilton was recognized as a Best Place to Work for Disability Inclusion in the United States by Disability:IN and The American Association of People with Disabilities (AAPD). At Hilton we leverage technology to create distinctive, high-quality, frictionless, and inclusive guest experiences. Accessibility innovation is one of those key differentiators driving delivery of customer value. Accessibility is integrated into every facet of our digital technology development. Our strategic partnerships throughout the enterprise helps us champion for and advance the understanding of the intersectionality between accessible technology and workplace disability inclusion. This presentation will highlight Hilton's Accessibility Center of Excellence and offer practical strategies for evolving the reach of an accessibility program. We will describe the innovation, agility, and approaches that have enabled a small team to advocate for people with disabilities and ensure our travel experiences are usable by, inclusive of, and delightful to everyone.  

Audience

• Information & Communications Technology
• Entertainment & Recreation
• Employment & Human Resources

Audience Level

Intermediate  

Session Summary (Abstract)

Guided by 100 years of purpose to fill the earth with the light and warmth of hospitality, Hilton is diverse by nature and inclusive by choice. Learn how accessibility drives our innovation and supports the guests and team members we serve globally.  

Primary Topic

Leadership & Strategy  

Secondary Topics

• Digital Accessibility
• Employment & Workplace
• Leisure & Travel
• Web

 

Session Type

General Track  

Presenters

• Nicole Bergstrom
  Hilton
• Zane McHattie
  Hilton
• Steven Fontaine
  Hilton
• Andrea Skeries
  Hilton

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