• 39th Annual CSUN Assistive Technology Conference - March 18 - 22,2024 at the Anaheim Marriott

    The Premier AT Conference

38th Annual CSUN Assistive Technology Conference Has Concluded

Benchmarking Accessibility in User Research

Date & Time
Tuesday, March 14, 2023 - 10:20 AM PST  
Grand JK  
How do you know if your website or app is accessible? You can audit it against the Web Content Accessibility Guidelines. You can test with users of assistive technology and people with disabilities. But how do you quantify your accessibility? In the world of UX, we have the System Usability Scale to measure experiences. Now, we have a new tool, the Accessible Usability Scale, to measure the experience of assistive technology users. It's a 10-question survey that will give you a numeric score that you can use to compare and evaluate experiences across different digital products, websites and apps. This adapted version of the System Usability Scale better captures the lived experience of assistive technology users in task-oriented research. With hundreds of AUS results reviewed and synthesized since 2020, Fable researchers have been building a practice of evaluating UX with the AUS as a key tool. This presentation will explore why a new measurement tool was needed to effectively capture assistive technology user experiences, and the usability trends that have been uncovered since its implementation.  
  • Disability Specific
  • Research & Development
Audience Level
Session Summary (Abstract)
UX researchers employ the System Usability Scale to measure usability, but it doesn't effectively capture data for assistive technology users. Fable’s Accessible Usability Scale fills this gap. Presenters will explore the usability trends uncovered.  
Primary Topic
Digital Accessibility  
Secondary Topics
  • Development
  • Evaluation & Remediation
  • Research
Session Type
General Track  


  • Elana Chapman
  • Abid Virani

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