• 39th Annual CSUN Assistive Technology Conference - March 18 - 22,2024 at the Anaheim Marriott

    The Premier AT Conference

38th Annual CSUN Assistive Technology Conference Has Concluded

Evolving the Design Process with Accessibility Annotations

Date & Time
Wednesday, March 15, 2023 - 1:20 PM PST  
Grand JK  
CVS Health has started to adopt accessibility annotations in the digital design process. Doing so has had innumerable benefits on the enterprise and customer experiences. Thinking about annotations in the design process influenced the design philosophy, and teams made design decisions that were rarely considered prior. This has improved the experiences of our customers by making digital products more accessible, inclusive, and usable. Join accessibility designers Daniel and Kevin in traversing CVS’s journey from relying solely on visual designs, to early adoption of annotations, all the way through to using annotations kits built for individual platforms. See how documenting design intent at earlier stages improves the experiences of real people by encouraging deeper design thinking and reducing overall prevalence of defects caused by design and through bad designer-developer communication. Learn how eventually tailoring accessibility annotations to each platform (Web, iOS, and Android), adds even more value and potential for evaluation to this toolset. By embracing the culture of platform-first design and development, teams are enabled to create products designed for the capabilities and assistive technologies of that platform, as well as the expectations of all the users who leverage them. Ultimately come away with some general steps to follow within your own product organization, whatever stage of maturity it may be at or the size of your teams.  
  • Information & Communications Technology
  • Healthcare & Rehabilitation
  • Finance & Banking
  • Research & Development
  • Retail & Wholesale
Audience Level
Session Summary (Abstract)
Accessibility annotations enable teams to think deeper about user experiences in the design process. Learn how CVS Health is using annotations to change our culture and create a new wave of more accessible, inclusive, and usable digital products.  
Primary Topic
Digital Accessibility  
Secondary Topics
  • Design
  • Development
  • Mobile Technology
  • Web
Session Type
General Track  


  • Daniel Henderson-Ede
    CVS Health
  • Kevin Oliveira
    CVS Health

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