• 39th Annual CSUN Assistive Technology Conference - March 18 - 22,2024 at the Anaheim Marriott

    The Premier AT Conference

38th Annual CSUN Assistive Technology Conference Has Concluded

The Inclusive Closed Captions Iceberg

Date & Time
Wednesday, March 15, 2023 - 4:20 PM PST  
Grand JK  
Creating closed caption might seem like a straightforward task. In practice, you need to be more intentional to create the best experience for users using closed caption. We will reflect this sentiment through the discussion on compliance versus inclusion (the iceberg metaphor); we will discuss how inclusive closed caption can benefit all users, not just users with disabilities. Then, we will highlight common mistakes that can worsen the user enjoyment of closed caption through sample videos. At the same time, we will propose recommended solution to overcome these common mistakes. After the presentation, attendees should feel confident in preventing potential barriers for users consuming your closed caption. This presentation is useful for content creators who want the same experience for all people when viewing video content, while seasoned accessibility pros will get good reminders as well. Long has delivered over 200 technical trainings for Fortune 500 clients. He is also the creator of the current Design training curriculum at Level, which has an average rating of 4.7 out of 5 and covers closed caption in Multimedia Accessibility. Owen is the video accessibility Subject Matter Expert at Level Access. He is the go-to expert for consultation on video player, platform, and content accessibility. He is a core contributor to the video.js open-source web video player framework, helping to make it one of the most accessible, broadly used HTML video players online.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of May 1, 2023, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

  • Information & Communications Technology
  • Entertainment & Recreation
  • Media & Publishing
Audience Level
Session Summary (Abstract)
Closed caption can be easily created, but do your users have a good experience? This presentation will discuss how inclusion is different from compliance, common mistakes to avoid when creating closed caption, and proposed solutions for inclusion.  
Primary Topic
Captions & Transcription  
Secondary Topics
  • Deaf and Hard of Hearing
  • Digital Accessibility
  • Video & Live Streaming
Session Type
General Track  


  • Long Nguyen
  • Owen Edwards
    Level Access

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