• 39th Annual CSUN Assistive Technology Conference - March 18 - 22,2024 at the Anaheim Marriott

    The Premier AT Conference

38th Annual CSUN Assistive Technology Conference Has Concluded

Accessible Transactional Documents Made Easy for the Masses

Date & Time
Tuesday, March 14, 2023 - 11:20 AM PST  
How do you make transactional documents accessible easily to the consumer? Informational documents, letters, statements, invoices that contain personal and confidential information are delivered either via the email or digitally to consumers daily. Typically, these documents contain time critical payment, and personal information. Document types include banking, wealth, telecom statements and billing, health documents, communications from local, state and federal governments and information from health providers. An example could include credit card statements that are regulated and have a payment date that, if past, include monetary penalties. These communications are time critical. With millions to billions of these documents posted or sent, many consumers request these documents be accessible. Documents are systematically generated and typically were printed and mailed or made into digital formats. The print ready file that is generated for traditional print and mail contains all the information required to convert a document to an accessible PDF, HTML, braille, large print, eText or Audio. Print ready files like PDF, PostScript, AFP, Xerox, HP contain information that include fonts, text positioning and the critical style sheet. Using business rules and templates that have logic that programmatically applies tagging information allows for conversion to an accessible PDF and then to an alternate format can be used effectively to make billions of on-line and printed d  
  • Information & Communications Technology
  • Government
  • Healthcare & Rehabilitation
  • Finance & Banking
  • Insurance
Audience Level
Session Summary (Abstract)
Service organizations must make the billions of statements, invoices and letters accessible. We will discuss how to easily do this at scale and show tools that will help large organizations provide digital and accessible alternate formats.  
Primary Topic
Information & Communications Technology (ICT)  
Secondary Topics
Law, Compliance, and Policy  
Session Type
General Track  


  • Dennis Quon
    Crawford Technologies
  • Karol Krzywon
    Crawford Technologies

Add to Outlook/iCal (How it works)

Back to Session List