Emergency Management

  • EOC

    Emergency Operations

Emergency Desk Reference for Students, Faculty, and Staff

The Emergency Desk Reference provides information that will help you respond to the most critical incident situations that may occur on the CSUN campus. We encourage you to read this guide BEFORE an emergency occurs. Preparation and knowledge will greatly enhance your chances of protecting yourself and others in an emergency situation. To request a printed copy of the Desk Reference contact Kimberly Bridenstine.

Reporting an Emergency

  • 911 (From a Campus Phone)
  • 818-677-2111 (From a Cell Phone to Reach CSUN Police)
  • Emergency "Blue Light" Phones and Yellow TTY Emergency Call Boxes (Activate the phone and you will be connected to CSUN Police)

Where to get information during emergencies?

  • Call 1-866-515-2786 for status updates.
  • Check the CSUN Home Page for emergency information updates
  • Check CSUN Twitter and Facebook accounts
  • Listen to KABC 790 AM: Emergency Alert System (EAS)

STUDENT responsibilities in emergency management and preparedness include:

Student responsibilities in emergency management and preparedness include:

  1. Ensure your Emergency Contact information is up to date in the web portal for the campus mass communications system.
  2. Listen carefully when faculty, staff and emergency personnel tell you what to do.
  3. Take drills seriously and encourage others around you to do the same.
  4. Know the location and content of the building evacuation maps including the designated outside meeting area for your classes. Building evacuation maps are located near the elevators.
  5. Learn what to do in an emergency before-hand: Know about campus emergency procedures such as how to respond to a medical emergency, fire/explosion, hazardous materials spill, bomb threat, earthquake, evacuation, etc.
  6. Be informed about appropriate safety information relevant to any hazards encountered in your classrooms and labs.
  7. Be Prepared - how well you and your family will survive in an emergency often depends upon how well you prepare beforehand.

FACULTY responsibilities in emergency management and preparedness include:

Faculty responsibilities in providing a safe learning environment for students in their classrooms include informing students at the first class meeting and throughout the semester about appropriate safety information relevant to any hazards encountered in their classroom. Faculty are required to provide the following safety information to their students:

  • Students should be informed about the location of the fire alarms, telephones and building emergency exits closest to the classroom. 
  • Students should be told about the location and content of the building evacuation maps, including the designated outside meeting area for the class. 
  • Building evacuation maps are located next to the elevators. Information on assembly areas can be found online here . 
  • Students should be informed that they should Dial 911 on all campus phones to contact University Police and dial 818-677-2111 from a cell phone to contact University Police. Students should also be instructed to use "Blue Light" phones to report an emergency. 
  • Students should be informed about campus emergency procedures. These include how to respond to a medical emergency, fire/explosion, hazardous materials spill, bomb threat, earthquake, evacuation, etc. 
  • Students should be advised to make sure emergency contact information is up to date, by checking the CSUN web portal for The CSUN Emergency Notification System.

STAFF responsibilities in emergency management and preparedness include:

  • Be familiar with your College/Department or unit's Emergency Action Plan
  • Identify your Building Marshal. 
  • Be familiar with your building's floor plan. Know where the stairs, fire extinguishers and first aid kits are located. 
  • Know the location and content of the building evacuation maps including the designated outside meeting area. Building evacuation maps are located near the elevators. 
  • Know about campus emergency procedures such as how to respond to a medical emergency, fire/explosion, hazardous materials spill, bomb threat, earthquake, evacuation, etc. 
  • Be informed about appropriate safety information relevant to any hazards encountered in your work place. 
  • Ensure your emergency contact information is up to date in the web portal for the campus Emergency Notification Communications system.

ACTIVE SHOOTER

If you find yourself involved in a situation where someone or some people are shooting or potentially shooting a gun, try to remain calm and use these guidelines to help you plan a strategy for survival.

If you are in a room and the shooter is outside the door:

  1. Take cover behind something that will stop a bullet.
  2. Hide (look for a chance to escape)
  3. Get out if possible (i.e. windows)
  4. If you cannot leave, be still and silent - turn cell phone off
  5. Play dead.

If a shooter is outside your building:

  1. Proceed to a room that can be locked, enter and use furniture to block the door(s).
  2. Turn off lights and get down on the floor below window level.
  3. Dial 911 from a campus phone or 818-677-2111 from your cell phone and report to police. Keep your phone on silent so you don't alert the suspect to your location.
  4. Advise the dispatcher of what is taking place, and;
  5. Inform him/her of your location.
  6. Remain in place until the police gives the all clear.
  7. DO NOT respond to any voice commands until you can verify with certainty that they are being issued by a police officer.

BOMB THREAT/SUSPICIOUS OBJECT

Report ALL bomb threat calls to the University Police at 911 from a campus phone or 818-677-2111 from a cell phone. Any person receiving a phone call that a bomb or other explosive device has been placed on campus is to ask the caller:

  1. When is the bomb going to explode?
  2. Where is the bomb located?
  3. What kind of bomb is it?
  4. What does it look like?
  5. Why did you place the bomb?

Remain calm. Keep the caller on the line for as long as possible. Listen carefully to the caller and try to determine and record the following:

  •  Date and time of the call.
  •  Exact words of the caller.
  •  Age and sex of the caller.
  •  Speech pattern and/or accent.
  •  Emotional state.

University Police Officers will conduct a detailed bomb search. Faculty and Staff are requested to make cursory inspections of their areas for suspicious objects and report their location to the University Police at 911 from a campus phone or 818-677-2111 from a cell phone.

IF YOU FIND A SUSPICIOUS OBJECT, DO NOT TOUCH THE OBJECT - REPORT THE LOCATION TO UNIVERSITY POLICE!

EARTHQUAKE

Should an earthquake strike while you are at an indoor location, do the following: 

  1. DROP – Drop down to the floor. 
  2. COVER - Take cover under a sturdy desk, table or other furniture. If that is not possible, seek cover against an interior wall and protect your head and neck with your arms. Avoid danger spots near windows, hanging objects, mirrors or tall furniture. 
  3. HOLD ON - If you take cover under a sturdy piece of furniture, hold on to it and be prepared to move with it. 
    • If you are in a hallway, drop to the floor against an interior wall - protect your head and neck with your arms.
    • If you are with others - faculty, staff, students, or visitors, shout "Earthquake! Drop Cover and Hold On"
    • DO NOT enter or exit the building during the shaking - there is danger from falling debris. 
    • DO NOT use the elevators. 
    • If you are outdoors, find a spot away from buildings, trees, streetlights and power lines. 
    • Drop to the ground and stay there until the shaking stops. 
    • DO NOT return to your building until authorized to do so by emergency personnel.
    • WAIT - 60 to 90 seconds after the shaking to make sure there are no major aftershocks. Hold the position until the ground stops shaking and you think it is safe to move.
    • CHECK YOURSELF FOR INJURIES. Often in an emergency situation, we can be injured and not realize it. Check to make sure you or others near you require medical assistance.

4.  If you are driving, stop in the safest place away from the underpasses/overpasses, bridges, etc. Stay in the vehicle until the shaking stops.

EVACUATION

Building Evacuations will occur via one of the following things happen:

  • When a building evacuation alarm is sounded;
  • Upon notification by a University Police Officer, or by a Building Marshal to evacuate the building.

When a signal to evacuate the building is sounded,

  • walk quickly to the nearest marked exit and ask others to do the same.
  • Direct visitors and students to the closest stairwell for prompt evacuation to the assembly point outside. 
  • Building Marshals will be required to report on whether any staff are missing or are known to have remained in the building due to disability or injury.
  • If you can, assist persons with disabilities in exiting the building.  
  • Once outside the building, move to your designated evacuation area. Stay at least 100 feet away from any affected buildings or structures.
  • Keep streets and walkways clear for emergency vehicles and personnel.
  • An Incident Command Post (look for CSUN police vehicle with a green flag) may be established near the emergency site.
  • DO NOT return to an evacuated building unless directed to do so by a University Police Officer or by a Building Floor marshal.

UNDER NO CIRCUMSTANCES SHOULD ANY ONE UNILATERALLY DECIDE TO IGNORE A FIRE ALARM, FIRE DRILL OR A REQUEST TO EVACUATE IN ORDER TO CONTINUE WORKING WITHOUT INTERRUPTION.

FIRE AND/OR EXPLOSION

What do you do if you discover fire or smoke? Gather the following information and call University Police at 911 from a campus phone or 818-677-2111 from a cell phone, or directly from a Blue Light emergency phone, identify yourself and report the following:

  • Building name and address 
  • Room/location of the fire 
  • Type of fire 
  • Smoke of flame 
  • Smoke odor

For MINOR fires, such as smoke in a waste basket, locate the fire extinguisher and follow these instrucitons:

  • P - PULL safety pin from handle
  • A - AIM nozzle at the base of the fire
  • S  - SQUEEZE the trigger handle
  • S  - SWEEP from side to side - watch for re-flash.

For LARGE fires, evacuate the building and pull a fire alarm. If you are the last person out of a room, close the door behind you - DO NOT LOCK THE DOOR!

If you become trapped inside a building during a fire?

  • Call University Police 911 from campus phone; 818-677-2111 from cell phone.
  • Tell them your location and that you need Fire Department assistance to get out.
  • Stay near a window and close to the floor. 
  • If possible, signal for help.

HAZARDOUS MATERIAL SPILL

In case of hazardous material spill or exposure to infectious material, remain calm and proceed as follows:

Chemical and Solvent Spills: 

  • If spill involves personal injury, remove clothing and flush with warm tap water for 15 minutes. 
  • Call 911 from a campus phone or 818-677-2111 from a cell phone.
  • If immediate hazard exists, or medical assistance is required, call 911 from a campus phone, or 818-677-2111 from a cell phone. 
  • Immediately evacuate and limit access to the affected area. 
  • All evacuations should be upwind from the release location.

For small spills/those not involving immediate danger to lives or property:

  • Confine the spill.
  • Evacuate and secure the immediate area; limit access to authorized personnel. 
  • Contact Environmental Health & Safety (EHS) at: 818-677-2401. 
  • Identify yourself and report the information. 
  • Be as specific as possible about the type, amount and location of material released.

Unless immediate medical attention is needed, all persons who have been potentially exposed should report to emergency personnel at the Incident command Post site (look for police vehicle with green Incident Command flag on top of car) and notify the incident commander that they have been exposed. 

MEDICAL EMERGENCY

Injury and illness are the most common of all campus-related emergencies. If there is a serious injury or illness occurs, remain calm and proceed as follows:

Call University Police at 911 from a campus phone or 818-677-2111 from a cell phone.

  • Give your name.
  • Describe the nature and severity of the medical problem.
  • Give the location of the victim.
  • Provide an estimated age and gender of the victim.
  • Describe whether or not the victim is conscious and breathing. 
  • Look for emergency medical ID and give all information to the Police. 
  • Administer first aid to the extent possible based on your level of training.

Note: All University Police Officers are trained in basic first aid, CPR and AED. During normal working hours (8-5) Monday through Friday,
a nurse and/or a doctor from the Klotz Student Health Center will also be summoned.

  • In case of minor injury or illness, an injured person may go to the Klotz Student Health Center
  • If in doubt, contact University Police!
  • All injuries must be reported to a faculty or staff supervisor.

SHELTER IN PLACE

Some emergencies may require you to take shelter in your classroom. If you are notified to shelter-in-place or you find you cannot exit because of greater dangers outside the classroom:

  1. Move to an interior room or building space away from as many windows as possible.
  2. DO NOT use elevators.
  3. Bring everyone into the room.
  4. If available, take a radio or television with you to monitor the news.
  5. Shut and lock all windows and doors.
  6. Make a list of who is there and call University Police to report who is in the room with you.
  7. Keep calm and review evacuation procedures with others that are with you.
  8. If available, check your CSUN email regularly for messages giving you further instructions.
  9.  DO NOT leave the room/area until notified to do so by emergency personnel.
  10.  Follow instructions of emergency personnel.