Emergency Management

  • EOC

    Emergency Operations

Building Marshal Program

The Department of Police Services is responsible for the implementation and maintenance of an emergency management system on campus and the development and implementation of programs and projects in emergency planning, training, response, and recovery. One of these programs is the Building and Floor Marshal Program.

The Building Marshal Program is designed to provide recruiting, training, and coordination of volunteers in every major building on campus. Their training and subsequent duties is representative of the participating volunteers’ commitment to the safety of students, faculty, and staff in the event of an emergency situation.

Help keep CSUN safe!

If you are interested in becoming a Building Marshal contact Jenny Novak at (818) 677-5973 or


  • Maintain active, trained, equipped, enthusiastic Building Marshals and Floor Marshals
  • Maintain control of emergency situations while awaiting the arrival of first responders and aid them in the execution of the duties, as directed, until excused.
  • Assist in evacuation of buildings in a safe, orderly  manner while accounting for students, staff, and faculty.
  • In compliance with CSU Executive Order No. 1056, the Building Marshal Program is to participate and aid in the facilitation of yearly campus building evacuation drills and emergency exercises as needed.


Training for the Building Marshal Program is available all year round. Training contains sessions on emergency evacuation/management information, Building Marshals and alternates must complete both modules. 

Additional training is available and includes: First Aid/CPR, Community Emergency Response Team, Fire Suppression, basic residential security, pepper spray training, identity theft workshops, and other assorted HR Professional Development classes. 

Emergency Notification Systems

As a Building Marshal, it is your responsibility to accurately and effectively gather information to both respond and make the correct decisions regarding emergency situation. CSUN utilizes multiple methods of reaching faculty, staff, and students through phones, data, and the internet. Any or all of the communication methods listed below may be used to gather and disseminate information.

  • Blackboard Connect – mass notification - capable of sending voice (6 phone numbers), email and text messages to all faculty, staff and students.
  • Carillon – Outdoor public address system
  • VOIP phones – Informacast System – blasts text messages and voice messages
  • Blast emails via CSUN email servers
  • Blast voicemail messages
  • Emergency information will stream on CSUN Home Page
  • Emergency Dial In Number for Faculty/Staff: 1-866-535-2786

Remember, there will be updates from the Emergency Operations Center and the Department of Police of Services. Maintain a periodic schedule of checking the various resources for updated information to make informed emergency management decisions.

Emergency Operations Center (EOC) / Marshal Command Structure

In the event of an emergency the Emergency Operations Center (EOC)  is activated to manage and coordinate resources and personnel to make decisions, and to coordinate the flow of information and strategy required to deal effectively with an emergency. The EOC is where campus emergency management staff are deployed to coordinate the response to an emergency event impacting the campus, the deployment of campus emergency response teams, and any requests from or to the City/County EOCs, if needed.  The EOC is the central command and coordination point for disaster response.

The Building Marshal Program utilizes a hierarchal system of management to accurately disseminate information up and down stream.

1. CSUN Emergency Management & Preparedness Coordinator

2. Building Marshalls (alternates as needed)

4. Faculty and Staff

EOC locations:

  1. Department of Police Services - training room (corner of Darby Ave. and Prairie St)
  2. PPM - training room (corner of Halsted St and Etiwanda Ave)
  3. Mobile EOC - Department of Police Services

Building Marshal Responsibilities

Building Marshals are the first line of defense against loss of life during mass casualty incidents on the university campus.

Before an Emergency/Drill:

  • Attend quarterly meetings and training sessions.
  • Maintain Building Marshal emergency supplies.
  • Be familiar with escape routes, dead ends, hidden rooms, potentially hazardous materials in your area.

During an Emergency/Drill Include:

  • Evacuate with the emergency supplies to the predetermined primary evacuation location. Should the primary location be obstructed or otherwise unsafe, proceed to the alternate location.
  • Check each room by quickly touching the door, feeling for heat. Scan the room and announce loudly to evacuate. Take notes of the incapacitated, injured, or otherwise immobile persons remaining in the building.
  • Proceed through your office area ensuring that all spaces have been evacuated.
  • Assist disabled persons remaining in the building to evacuate. Should they be immobile, assist them to a refuge stairwell and tell them someone will come back for them.
  • Once evacuated, report all information gathered to the Police Incident Command Post at the evacuation site.
  • If asked assist the first responders and other Building Marshal in the execution of their duties, as directed, until excused.

Building Marshal Evacuation Procedures

Building evacuation will occur via one of the following mechanisms:

  • When a building evacuation alarm is sounded: or
  • Upon notification by a University Police Officer, or by a Building or Floor Marshal.

When a signal to evacuate the building is sounded, get your assigned emergency supplies.

  • Clear your floor methodically and quickly.
  • DO NOT use elevators. 
  • If fire is suspected, check each room by quickly touching the door, feeling for heat.
  • Scan the room and yell loudly to evacuate.
  • Walk quickly to the nearest safe exit.
  • Assist people with disabilities in exiting the building. It may be necessary to leave them in a refuge stairwell away from hazards.
  • Take note of hazards, injured, and people unable to evacuate. Provide that information to the Building Marshal who will then provide all information collected to first responders.
  • Keep streets and walkways clear for emergency vehicles and personnel.
  • DO NOT return to an evacuated building unless directed to do so by a University Police Officer or other university official.

Under no circumstances should a faculty, staff or student unilaterally decide to ignore a fire alarm, fire drill or a request for evacuation in order to continue teaching, working or studying without interruption.

Building Marshal Equipment

Equipment used by the Building Marshals is issued by the Department of Police Services. 

It is the responsibility of each Building Marshal to maintain the equipment they are issued and to keep it in working order and available in their work location for use in an emergency.

The Building Marshal is also responsible to ensure that all of the equipment issued is to be returned upon separation from employment or a change in responsibility in emergency response duties.

Each Building Marshal is encouraged to have personal preparedness supplies at their work place.

University issued equipment includes: 

  • Hard Hat
  • Safety Vest
  • Lanyard with Whistle
  • Flashlight with batteries
  • Pen / Paper
  • Identification Card