Emergency Communication Methods
CSUN has developed a communication plan to foster a safe environment as well as provide real-time communication to alert the campus community in the event of a significant emergency or dangerous situation on campus. We use a layered communication approach with several technologies. Each communication method augments the others.
Our emergency communications systems will be used to immediately notify the campus community upon the confirmation of a significant emergency or dangerous situation involving an immediate threat to the health or safety or students, staff, or faculty occurring on the campus, unless issuing a notification would compromise efforts to contain the emergency.
The following will provide you with critical information about emergency communication methods.
Faculty, Staff and Student Responsibilities:
- Ensure your emergency contact information is up-to-date in the myNorthridge portal. This information is used with our mass communication system to notify you of a critical or emergency situation.
- Listen carefully when faculty, staff and emergency personnel direct you as to what to do.
- Take drills seriously and encourage others around you to do the same.
- Know the location and content of building evacuation maps, including the designated outside evacuation areas. Building evacuation maps are located near the elevators.
Emergency Communication Methods include:
Blackboard Connect - Mass Communication System. Can send messages to all faculty, staff and students. The Blackboard Connect system allows CSUN Police Services the ability to send all students, staff and faculty time-sensitive information about unforeseen events and emergencies using voice, email and text messaging. The system can be used to broadcast pertinent information and provide details on appropriate response.
Campus Carillon - Is an outdoor public broadcast system. It is intended to alert persons who are outdoors and is not designed to be heard inside buildings. Real-time messages and emergency instructions can be broadcasted.
CSUN Home Page - During a critical incident or emergency, information will be prominently displayed on the home page.
Informacast Phone Messaging System - The campus VOIP telephones allow CSUN administration or emergency response personnel to simultaneously send an audio and text message through the speaker and display screen of office phones.
Alertus Desktop Takeover System - Provides the University the ability to broadcast a desktop takeover pop-up message on all computers connected to the CSUN server. This includes the Matador Information Network Displays (MIND screens).
Emergency Signage - May be placed along the campus perimeter and within the campus to alert you to campus evacuation, closure, partial closure or testing of emergency communications. The signs include the LED message boards, the electronic marquee on Zelzah Avenue and laminated signs on sandwich boards strategically placed around the campus.
Radio Stations - Both KABC 790AM and KNX 1070AM participate in the Emergency Alert System, which will allow them to send and receive regional emergency information quickly and automatically during a disaster. CSUN Administration and emergency response personnel can also use our campus radio station KCSN 88.5FM to broadcast campus specific information.
Two-Way Radios - Are utilized for routine business (for example, Police, Physical Plant Management, etc.) and will also receive alerts and warnings via their radios.
Hand-Held Megaphones - Specially trained CSUN staff and faculty acting in the capacity of volunteer Building Marshal or CSUN CERT (Community Emergency Response Team) members have access to hand-held megaphones to assist in communicating information during an emergency or critical incident.
Vehicle Public Address Systems - In cases where an isolated or targeted message may be required, university vehicles equipped with public address speakers (i.e. CSUN police and parking vehicles) may be also be used to augment other methods of communication.
Blue Light Phones - To report an emergency, faculty, staff and students can utilize the blue light phones located on the campus (including parking structures). When activated, the phone connects directly to a CSUN police dispatcher. There are 94 Blue Light phones strategically placed on campus. There are also Yellow Emergency Call Boxes that are TTY compatible for the hearing impaired.
Campus Status Information - You may call toll free numbers during a campus emergency or critical incident for information ont he status of the campus, i.e., if the campus is closed, if classes have been cancelled, or other announcements.
Faculty/Staff Campus Status: 866-535-2786
Students and Community: 866-515-2786
Emergency/Non-Emergency Contact Numbers
24-hour Emergency (CSUN Police, Fire or Medical): 911
24-hour Non-Emergency: 818-677-2111
Useful Telephone Numbers at CSUN
Vehicle Jump starts or Key Lock-Out Assistance: 818-677-2111
Emergency Preparedness: 818-677-5973
Threat Assessment Unit: 818-677-3901
Office of the Chief of Police: 818-677-2201
Crime Prevention Unit: 818-677-5820
Matador Patrol (Personal Safety Escorts): 818-677-5042 or 677-5048
Environmental Health and Safety: 818-677-2401
Klotz Student Health Center: 818-677-3666
Physical Plant Management: 818-677-2222