• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

KPIs for Accessibility

Date & Time
Wednesday, March 20, 2024 - 8:00 AM PDT  

Wednesday Featured Presentation LiveStream

In the world of digital accessibility, KPIs are the compass that helps organizations navigate towards inclusive products. Fable will share a selection of KPIs that focus on the practical aspects of how product teams work and the user’s experience. We want to help you make informed decisions on how to steer your organization towards more inclusive digital experiences.


  • Disability Specific
  • Research & Development
Audience Level
Session Summary (Abstract)
Key Performance Indicators (KPIs) for accessibility are important because they provide organizations with a quantifiable and measurable way to track their progress in making their digital products accessible. By defining and monitoring accessibility KPIs, organizations can prioritize accessibility efforts, allocate resources effectively, and hold themselves accountable for providing equitable access to all users. Without KPIs, it becomes challenging to gauge the impact of accessibility initiatives and ensure that they are making a meaningful difference. International WCAG standards can help you audit a product that is live, but due to the complexity and costs of audits, the knowledge required to audit, and the fast pace of modern development, they aren’t the most feasible metrics to measure progress on a weekly, monthly, or quarterly basis. Fable's work with large organizations on inclusive product development has shed light on the metrics that truly matter when it comes to accessibility. Fable has identified KPIs that are both meaningful and adaptable to diverse types of teams. These KPIs go beyond mere compliance with accessibility standards and regulations, focusing on how product teams work. This practical approach empowers organizations to make informed decisions, prioritize what’s working, pivot on what isn’t, and create digital experiences that are truly inclusive for all users.  
Primary Topic
Secondary Topics
  • Development
  • Evaluation & Remediation
  • Research
Session Type
General Track  


  • Kate Kalcevich

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