• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

Are Quality Customer Experiences for the Deaf Possible?

Date & Time
Thursday, March 21, 2024 - 2:20 PM PDT  
Platinum 8  
This session will spotlight the gap between the experiences the Deaf community has with current customer service offerings and what businesses think they are offering and believe are successful. Next, we will show current technologies that provide equitable and impactful customer experiences through WebRTC technology and incoming technologies such as AI sign language recognition, signing avatars and more. Additionally, we will include how technology is one piece of the puzzle in providing accessible customer support, but others such as employing Deaf individuals and providing quality assurance are necessary too.  
  • Disability Specific
  • Government
  • Finance & Banking
  • Employment & Human Resources
  • Retail & Wholesale
Audience Level
Session Summary (Abstract)
What does a quality customer experience include for the Deaf community? How many deaf customers are contacting you? Learn what most businesses are doing and the gaps in access being experienced. Learn how to reach your customers in an equitable way.  
Primary Topic
Deaf and Hard of Hearing  
Secondary Topics
  • Artificial Intelligence (AI) & Machine Learning (ML)
  • Emerging Technologies
  • Employment & Workplace
Session Type
General Track  


  • Vannessa LeBoss
    360 Direct Video + AvodahAI
  • Craig Radford
    360 Direct Video + AvodahAI

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