• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

Creating an Empathy Lab

Date & Time
Friday, March 22, 2024 - 3:20 PM PDT  
Orange County 1-2  

We find ourselves in an ever-changing and expanding remote and digital world, where the expectation is that services and resources should be available online. Unfortunately, having accessible online experiences is not always available for people living with disabilities. Understanding more about the digital experience of people with disabilities or other historically marginalized communities can help inform organizations on where they can improve accessibility of their online experiences. Through grant funds, the State of Colorado’s Office of Information Technology was able to conceptualize and implement an empathy lab to help inform technologists throughout the state on how to better meet the needs of these historically underserved groups.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of March 26, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

  • Higher Education
  • Information & Communications Technology
  • K-12 Education
  • Government
  • Research & Development
Audience Level
Session Summary (Abstract)
Creating an empathy lab can help inform how digital products and user experiences can be made more accessible and equitable. During this session, learn about how the lab was created and how leading with empathy helped improve digital accessibility.  
Primary Topic
Digital Accessibility  
Secondary Topics
  • Design
  • Development
  • Research
Session Type
General Track  


  • Kate Miller
    State of Colorado - Governor's Office of IT

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