• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

Establishing a Sustainable, System-wide Caption Program

Date & Time
Tuesday, March 19, 2024 - 3:20 PM PDT  
Orange County 1-2  

Learn how Utah State University (USU) created a centrally supported caption system to professionally caption 85% of 11,422 videos across 74 campus YouTube channels.

Over a four year period, the process to develop a campus wide system has included: identifying public video content on YouTube, creating campus wide awareness of video content in need of captions, establishing and implementing a Video and Audio Accessibility Standard with campus partners, and finding and developing resources to support captioning across campus.

Once a standard and resources were in place, we used various tools to audit all campus YouTube channels to find essential information about the caption status of each video. We met with representatives from every college and division to share that information and help them identify funding.

The first audit of our YouTube channels was completed in 2020 and showed that only 22% of our videos were captioned. Since the standard took effect in July of 2022, we have increased the number of professionally captioned videos to 85%, and all newly published videos have been captioned.

Initially this work was a manual, time-consuming process, but over time we have created tools to automate almost every aspect of that process. We are excited to share how a combination of awareness, policy, technology, and relationship-building have been used to create a sustainable culture of accountability around inclusive and accessible video content.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of March 26, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

  • Higher Education
  • Government
  • Media & Publishing
  • Marketing
Audience Level
Session Summary (Abstract)
Learn how the Digital Accessibility Services team at Utah State University (USU) created a centrally supported caption system by establishing a policy, developing training resources, creating auditing tools, and fostering campus partnerships.  
Primary Topic
Captions & Transcription  
Secondary Topics
  • Deaf and Hard of Hearing
  • Development
  • Digital Accessibility
  • Education
Session Type
General Track  


  • Megan Cox
    Utah State University
  • Christopher Phillips
    Utah State University

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