• 39th CSUN Assistive Technology Conference - March 18-22, 2024 at the Anaheim Marriott

    The Premier AT Conference

39th Annual CSUN Assistive Technology Conference Has Concluded

Building an Internal Accessibility Program

Date & Time
Friday, March 22, 2024 - 11:20 AM PDT  
Orange County 1-2  

With thousands of employees and 50+ internal tools, it is critical to understand how accessible your organization is. This information has helped us assess risks and focus our energy on the tools and processes that would improve accessibility within the company the most. This session will cover how we evaluated the organization's maturity and the accessibility of the tools our people use regularly. From there, we will talk about how we worked to improve the accessibility of our organization and create a more accessible environment for everyone.

This process included creating an inventory of all our applications and prioritizing those tools based on use and impact. Once we knew what we had to focus on, we worked through the applications by evaluating their accessibility and team maturity. After getting a sense of where we were, we contacted the teams and encouraged training. Then, we worked with the stakeholders, designers, developers and QA to create processes to improve the accessibility of their tools.

Along the way, we realized there was a need for an accessible procurement process and further training to up-skill our people. We also discovered that while evaluating tools is relatively easy, much more is required to ensure that applications and teams work toward improving accessibility.

While we have made progress, more work is still required, and I will talk about our plans for the future and how we intend to improve the internal accessibility of our organization.

This Presentation Link is provided by the Presenter(s) and not hosted by the Center on Disabilities at CSUN. The Center on Disabilities has confirmed, as of March 26, 2024, content linked is relevant to the presentation, but has not been reviewed for accessibility nor will the Center on Disabilities attempt to remediate any accessibility issues in the linked content. Please contact the Presenter(s) with any accessibility concerns.

  • Information & Communications Technology
  • Government
  • Employment & Human Resources
  • Administration & Business Support
Audience Level
Session Summary (Abstract)
Are you trying to make your organization accessible? This talk covers how we improved our organization's accessibility. We cover how we created an internal accessibility program to enhance the inclusivity for everyone regardless of ability.  
Primary Topic
Digital Accessibility  
Secondary Topics
  • Employment & Workplace
  • Evaluation & Remediation
  • Information & Communications Technology (ICT)
  • Leadership & Strategy
Session Type
General Track  


  • Robert Carr
    Publicis Sapient

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