Syllabus v.1.1    6/8/06 – Will be Revised

 

Course: MGT 498C - Management Internship                                                  Semester: Summer 2006

Tickets: #10774;                Prerequisites: Mgt. 302 & 302L, Mgt. 360 and Upper Division Writing Examination

Classroom: JH 2206  (originallyJH1204)               Meeting Times: T or W 4-6.45PM (listed as TWR 4.00-5.17PM)

Course website: http://www.csun.edu/~rk33883/498Home.htm            Course WebCT site: http://webct.csun.edu

 

Instructor: R. (Denny) Kernochan, Ph.D.

E-mail: kernochan@csun.edu (Put “Mgt.498” in subject line if you wish to be sure I receive it promptly)

Website: www: http://www.csun.edu/~rk33883/;     Office: BB 4208
Telephone: CSUN Office: (818) 677-2422; Home office: 310-452-5863 (9AM – 7PM only, please)

Office hours: Wednesdays & Thursdays, 2.45-3.45PM on class days; and by appointment.

 

COURSE DESCRIPTION

 

 The internship experience is designed to help students learn skills and knowledge that will have positive impact on their professional careers. It provides students with valuable opportunities, including the opportunity to observe and/or apply organizational management concepts learned in the classroom as well as the chance to “test drive” companies or careers that interest them. 

 

The internship experience usually involves one or more special, on-site projects in a sponsor organization. The special project must relate to issues found in Management or Human Resources and take at least 150 hours to complete. Completing the project(s) is an important requirement for successful completion of Mgt. 498C.

 

Students are responsible for finding their own internships. In some cases, the teacher may have referrals depending on the student’s particular interests. A "regular job" does not qualify for MGT 498C credit.  However, it is quite acceptable to design a special internship project with your current employer if it is entirely above and beyond your normal work duties.

 

Students are admitted to the internship course after the teacher has approved their internship and signed their completed application form. The approval process involves a brief personal interview in person or by telephone. Internships involving very small organizations or family members are usually more difficult to approve. Permission numbers are issued only after the instructor has received and approved the completed application form.

 

Acceptable internship projects involve learning about important issues of organizational management such personnel policies and procedures, employee recruitment & selection, leadership, motivation, employee satisfaction, strategic planning, business planning, reorganization, turnover, training needs assessments, training program design, project management and compensation surveys. For other ideas, review a Management 360 textbook. As noted above, the purpose of the project is to expose you to the practice of management concepts and principles that involve the principal functions of organizational management: planning, organizing, leading and controlling. Thus, your project should involve work with or exposure to one or more aspect(s) of these functions. Put differently, organizational management is about organizing the work of others and how that work is done. A good internship project exposes you to the organizational structures and processes that manage the work of others. Generally speaking, if your special project involves how things are organized (or planned, controlled or led), that’s management. If the proposed project concerns the actual doing or organizing of your own tasks or work, it’s not management.

 

Projects that involve accounting procedures, financial arrangements, sales or marketing proposals are not suitable for Management Department Internship. Also, internships in very small organizations (fewer than 10 employees) are usually less valuable for management internships.

 

TEXTBOOK(S)

 

1. Required of all students: any Management 360 textbook published in the last 5 years.

 

2. Required for students with fewer than 3 years work experience:

 

Green, M.E. 1997. Internship Success. Chicago, IL: VGM Career Horizons.

 

The Green textbook is optional for other students. If you want ideas about finding an internship, it is recommended that you pick up this book before you start looking. Pages 1-68 have potentially valuable information on how to find the best internship for you. Get the paperbook edition on-line.

 

 

 

 

COMMUNICATION - IMPORTANT

Because each student comes to class only a few times during the summer semester, the course WebCT site and CSUN email are the primary means of course communication. Students are therefore responsible for all requirements and assignments sent by email to their CSUN email account.  Students must therefore monitor their CSUN email frequently. Students who did not have failed the course. All communications will be considered delivered after 24 hours from the time of sending. Test your email arrangements now by sending yourself an email to your CSUN email address. If there are any problems, call the University Helpdesk at 818-677-1400.

 

COURSE REQUIREMENTS & GRADING

 

Grading for this course is credit/no credit. Students are responsible for (a) reading this entire document, (b) understanding the requirements of the course, (c) following the stated rules and policies, (d) submitting assignments before the deadline and (e) asking questions in advance if any clarification is needed. To earn “credit” for this course, a student must complete all of the following items on time and to course standards.

 

  1. Internship: Perform a minimum of 150 hours of work on a job or special project sponsored by an employer during the semester semester. The internship must take place during the dates of the semester in which you are taking the class.Make sure the internship/project meets the requirements of a management internship as noted above in course description. (If you are not certain if your internship project will qualify, be sure to consult with the teacher before accepting it.)
  2. Profile: Fill out a profile form and give it to the teacher at the first class or before the deadline.
  3. Internship Journal: Submit internship journal entries as per the schedule and in the correct format. See the Internship Journal section below and the Journal Sample for further details.
  4. Diagnostic Worksheets:  Fill out and submit the diagnostic worksheets as per instructions and schedule below.
  5. Feedback Surveys: When submitting each internship journal entry and diagnostic worksheet, you must fill out the appropriate WebCT survey indicating how important and urgent it is for you to receive feedback on that assignment. The instructor’s feedback will be prioritized as per your responses.
  6. Evaluation Surveys: evaluation surveys will accompany all assignments. They must be completed at the same time as the original assignment. 
  7. Student Case: Each student will submit a short case for class discussion as per the guidelines given below.
  8. Class Meetings: Attend class meetings as required in the “Class Schedule” section of this syllabus. See Class Meeting section below for further information.
  9. Supervisor Survey: Supervisors are sent a survey three weeks before the end of the course. They must fill out and return this survey directly to the teacher. Their responses must indicate that the student has successfully fulfilled their internship obligations.
  10. Course Evaluation: complete course evaluation survey on WebCT before the deadline.
  11. Deadlines: submit all assignments on time and to specifications. All assignments are due before Friday at 9.05PM. It is recommended that you consider the deadline to be Thursday at 9 PM. Students will automatically fail to earn credit for the course if (1) more than 2 assignments are submitted late OR (2) an assignment is not turned in or is turned in more than one week late. There are no acceptable excuses for late work, including computer problems. Assignments are considered late if they fail to meet specifications for the assignment and must be resubmitted after the deadline.

 

 Internship Journal (JE)

 

  1. The Internship Journal is your reflective thoughts on your management internship experience. The purpose of the journal is to create connections between events in your workplace and the management concepts you have studied at CSUN.
  2. Submit your journal on WebCT at intervals indicated in the “class schedule” that appears in this syllabus.  Your journal submission must precisely follow the specifications described here.
  3. Journal entry topics:
    1. Journal Entry #1: The following items must be addressed in your first journal entry ("journal entry #1" in the "class schedule" portion of this syllabus), and must be the only item addressed in your first journal entry:
      1. Describe your goal(s) for your internship as well as the main benefits you expect to achieve from it.
      2. List the characteristics of well-designed goals as outlined in your Mgt. 360 textbook.
      3. List your personal strengths and weaknesses relative to achieving those goals and explain how they might help or hinder your efforts.
      4. Name one management skill you would most like to work on, and present a very specific 4 week plan as to (a) how you will work on it and (b) how you will evaluate both your progress and your personal system for maintaining your effort.
    2. Journal Entry #2 (minimum 500 words):
      1. Describe your progress on your internship to date.
      2. How do you feel about your progress? What are you doing well? Which management concepts could be used to explain your success? How do they fit your situation?
      3. What obstacles have you encountered? What connections do they have to management principles or concepts?  What potential solutions did you devise?  What were the pros and cons of each potential solution?  What solution did you choose and why?  What would you do differently the next time you encounter such a problem (i.e. what problem-solving techniques would you use)?
      4. Will you still be able to meet your original internship goals? Do you need to change something to reach your original internship goals? If so, what will you change and what will be your new goals, action steps and deadlines?
    3. Journal Entry #3 (minimum 1,000 words): The following questions must be addressed in your final journal entry ("journal entry #3" in the "class schedule" portion of this syllabus), and must be the only questions addressed in your final journal entry. Write the entry in standard English, use paragraphs and use spell check. Don’t forget to check the formatting and specifications for journal entries below before you submit. 

       As preparation for answering these questions, read through your goal sheets and previous journal entries. 

      1. What were your original and, if any, revised goals and plans for this internship?
      2. What was your personal system for ensuring that you accomplished your goals? Describe it.
      3. What are your feelings about the results you achieved?
      4. What do you believe explains (are the reasons for) the results you achieved?
      5. What if anything would you do differently? 
      6. What are the most important skills and knowledge you have gained during your internship, and how will these help you in advancing your professional life? 
      7. What about your internship has been different than you expected?
  1. Required formatting & specifications for the journal.
    1. Submitting an “htm” document: Write your journal as a Microsoft Word document, then save it as a Microsoft Word htm document: 
      1. Instructions for a PC computer: In Word, go to the “File” menu, choose “Save as” and then pick the Webpage “ *.htm ” (not Filtered) document type. DO NOT send any other type of document file. Do not send “.doc” files. Do save a copy of the file as a backup.
    2. The format of the journal Web document must precisely follow the format (not the content) displayed in the sample journal. Download the sample journal document from WebCT or the course website. Format instructions include:
      1. Name, student ID number, Journal Entry # __ and textbook reference at the top of the first page.
      2. Use 12-point font, Times Roman or Arial only.
      3. Single space.
      4. 1-inch margins on all sides.
      5. Use multiple paragraphs; indent first line of each paragraph.
      6. Submit all previous journal entries each time.
      7. Put the most recent journal entry first. Thus, your final journal will have JE3 first, etc.
      8. Edit for proper English; use spell-check (zero tolerance for spelling errors).
    3. Prior to uploading your journal to WebCT, use the "word count" feature in the "Tools" menu in Microsoft Word to ensure that each of your journal entries contains the required minimum number of words.
    4. Journal entries will not receive credit if they fail to conform to these specifications. Students will be required to resubmit their journal entries until the formatting is correct. When journal entries receive a “0” grade, questions about the grade are answered in the comment section in WebCT. After two consecutive failures to submit an assignment that meets technical specifications, students will become ineligible to earn credit for the course.  

 

 Work products submitted by students for this course are private and will not be shown to any individuals working at the sponsoring company.

 

 

SECTION   MEETINGS

 

1.      Students will be randomly assigned to a Roundtable section of approximately 15 students each. The roundtable sections will be designated A or B, and each student will belong to one.

2.      Each section will meet 3 times during the course during the regularly scheduled class time and in the designated classroom. The number of meetings depends on the number of students in the course.

3.      Each section meeting will have a different theme/topic.

4.      Students should bring to their section meeting: (1) Most recent journal submission; (2) Diagnostic worksheets completed prior to the class meeting; (3) the completed Roundtable Preparation Questions if any; (4) Management 360 textbook; and (5) any other assignments communicated to you.

5.      Students will be asked to attend a different section meeting if they arrive late or without these materials or without their homework prepared.

6.      Students who miss both sections of a particular class session (thereby missing a particular theme/topic) will not earn credit for the course.

7.      Students may need to change the date of their section meetings because they cannot attend during their assigned day. To avoid overcrowding, students changing sections must trade places with a student in the other section before the meeting. Students are responsible for making this happen. If there are communication difficulties, the teacher will forward an appeal to the other students in the course.

 

DIAGNOSTIC  WORKSHEETS (DW)

 

  1. Diagnostic worksheets are intended to facilitate reflective and critical thinking about various aspects of management and organizations.
  2. Students are responsible for completing all diagnostic worksheets regarding their sponsor organizations. The deadline for submitting each worksheet is Friday, as per the schedule given below.
  3. Students are expected to consult their Mgt. 360 textbooks when they do not remember or understand any of the vocabulary, concepts or principles encountered in a diagnostic worksheet.  Worksheets will be returned for resubmission when management vocabulary, concepts or principles are misunderstood.
  4. Diagnostic Worksheets will be available for downloading at the course’s WebCT site approx. 2 weeks before they are due. 

 

STUDENT  CASE

 

1.     All students will write one short case and submit it on WebCT. The case will be due for and presented at one of their section meetings.

2.     Students are responsible for choosing the particular section meeting at which they wish to present. Instructions for reserving a particular section meeting are on the class WebCT site.

3.     The case should describe a challenging management situation encountered in the student’s workplace about which the student wishes to receive feedback or assistance. It should not involve a situation discussed either in class or any student submission.

4.     What’s a good case? A challenging management situation without any easy answers.  The case should clearly state the writer’s view of the challenge(s) and give sufficient information such that the other students can appreciate the issues and prepare their responses. 

5.     Follow formatting instructions for Internship Journal. Maximum length: one page, single-spaced.

6.     Students will read their section’s cases prior to class and be ready to discuss (a) the case situation, (b) the management principles and/or concepts that apply, (c) the range of possible solutions and (d) various methods for evaluating the alternatives including ethical considerations.

7.     As part of the discussion process, students will be asked which management concept(s) might be useful in understanding, diagnosing and/or resolving the situation.

8.     If case issues are sensitive, consult with teacher and/or disguise the company and the key players.

 

LEARNING  EVALUATION SURVEYS

  1. A learning evaluation survey will be completed and submitted with all journal and diagnostic worksheet assignments. Available on WebCT, it may be modified from time to time during the summer semester. This survey is for research purposes, both to evaluate the assignment and to investigate research questions about reflective learning. Your cooperation is most appreciated.
  2. It is important that the worksheet be filled out immediately following the completion of the assignment. If you cannot do so, please indicate the time elapsed since you completed the assignment in the space provided.

 

COBAE ETHICS STATEMENT AND CSUN ACADEMIC (DIS)HONESTY POLICY 

The College of Business and Economics at California State University, Northridge, prepares students to be ethical decision makers. The college maintains high standards of ethical conduct that students are expected to maintain throughout their academic and professional careers.  Please view the "core values" at http://www.csun.edu/busecon/CoreValues.pdf

          The CSUN policy on academic dishonesty will be strictly enforced. A statement of the policy can be found in the CSUN 2004-2006 Catalog.  Anybody found violating the academic dishonesty policy with respect to any aspect of this class will not receive credit for the course and will be reported to University authorities.

 

MGT. 498C  PRELIMINARY CLASS SCHEDULE  (TO BE REVISED):

 === ALL ASSIGNMENTS DUE FRIDAY before 9.05 PM ===

 

Legend:  DW = Diagnostic Worksheet    JE = Internship Journal Entry      RT = Roundtable Section (meeting)

 

Class

Date

Who needs to attend class or turn in assignments

What's due before Friday at 9.05PM

1

June 7, 2006

Everyone

Profile form

 

June 9

 

Journal Entry #1 (JE1);

Feedback & Learning evaluation surveys.

 

June 16

Everyone

Diagnostic Worksheet 1 (DW1); Feedback & Learning evaluation surveys.

RT1 Cases due 

2

June 20

Roundtable 1, Section B (RT1)

 

June 21

Roundtable 1, Section A (RT1)

 

 

June 30

Everyone

Diagnostic Worksheet 2 (DW2); Feedback & Learning evaluation surveys.

 

July 7

Everyone

Diagnostic Worksheet 3 (DW3); Feedback & Learning evaluation surveys.

 

July 14

 Everyone

 Journal Entry #2 (JE2);

Feedback & Learning evaluation surveys.

RT2 Cases due

3

July 18

Roundtable 2, Section B (RT2)

 

July 19

Roundtable 2, Section A (RT2)

 

 

July 28

 Everyone

Diagnostic Worksheet 4 (DW4); Feedback & Learning evaluation surveys.

 

August 4

Everyone

Diagnostic Worksheet 5 (DW5); Feedback & Learning evaluation surveys.

 

August 11

Everyone

Diagnostic Worksheet 6 (DW6); Feedback & Learning evaluation surveys.

 

Finish WebCT survey re Supervisor contact information;

RT3 cases due

4

August 15

Roundtable 3, Section B (RT3)

 

August 16

Roundtable 3, Section A (RT3)

 

 

August 18

Everyone

Journal Entry #3 (JE3);

Feedback & Learning evaluation surveys.