Panopto: Closed Captions Self-Service
What this means
Panopto now allows faculty and staff to request professionally produced closed captions themselves, directly from within the Panopto interface.
Self-Service means
- You no longer need to contact NCOD: Deaf and Hard of Hearing Services
- No manual file uploads or email exchanges
- Requests happen entirely inside Panopto
- Improved accessibility compliance
How it works
1. Open your video in Panopto in My Folder
2. Select the Settings
3. Captions
4. Request Captions / Service Level
5. Order
6. Confirmation*
* There is no cost to submit captions using self-service.
7. Status of Completion
There will be no email notification when captions are completed, so please check Panopto within 48 hours.
Status: Captions Requested means that the request has been made and the request has been sent to Verbit.
Status: Captioned Imported means Panopto will automatically make the Verbit captions the default captions that will be used.
- Faculty and staff can get support for Panopto through the Faculty Technology Center (FTC) by sending an email to ftc@csun.edu or through the Faculty Virtual Walk-in Center.
- The Universal Design Center (UDC) offers training and resources to make videos accessible or email to udc@csun.edu or Make An Appointment via Bookings.
- If a class has a student with a relevant approved accommodation - whether the class will be taught live or feature pre-recorded videos - contact NCOD: Deaf and Hard of Hearing Services or email ncod@csun.edu.
- Tseng College Distance Learning faculty should contact their assigned Instructional Designer.