A Message to the Campus Community from President Harrison:
March 5, 2018
To the Campus Community,
Following the horrific shooting on February 14 in Parkland, Florida and the subsequent posting of a video on Snapchat that showed a gun on campus on February 16,individuals in our campus community were understandably shaken and fearful.
We have been actively listening to the campus community in the wake of the Snapchat video, which was a malicious deception by an employee of GardaWorld Armored Truck Transport. One thing we heard was many wished we would have alerted the campus sooner in the investigation of the video and that we should have disseminated more broadly my follow-up message from February 19. I agree and have asked pertinent colleagues to make changes in how we approach and communicate about social media posts that are potential threats.
We heard that many would like more information about the details of the events of the morning that the Snapchat video was posted. To that end, a summary of the incident and our response is available here.
Some students questioned the use of the word “hoax” in our description of the Snapchat video. In law enforcement, “hoax” is most often used to indicate malicious deception.Certainly, at no time was our use of the word “hoax” intended to trivialize the genuine concerns that individuals had about the potential threat.
We also heard that we need to remind the campus of the protocol of what would have happened if this had been an active shooter or life-threatening crisis. To that end, CSUN has a number of resources listed on the Emergency Preparedness and Management website. Everyone receives an email from me with the Emergency Desk Reference each semester — please familiarize yourself with these resources. CSUN Police, in partnership with our Department of Cinema and Television Arts, created a powerful active shooter preparedness video and other resources that everyone should review. We regularly test our Emergency Operations Plan, and I am confident our highly trained CSUN Police is prepared to respond in times of crisis.
We have learned that, in the wake of this incident, hundreds of Twitter bots were pushing out tweets to drive traffic to two news sites known for propagating fake or false news. This is something we will study, as it is a disturbing trend that social media networks are attempting to combat.
Since the February 16 incident, CSUN Police has been working with the Los Angeles City Attorney to file charges against the individual who caused such fear and consternation. In addition, we have been in regular contact with GardaWorld, which informed us that the individual is no longer employed with the company.
I want to again thank and recognize the members of the campus community who informed us of the video. We all play an important role in reporting suspicious or alarming activity to CSUN Police — whether you see something in person or on social media. In an emergency, you should call 911 or (818) 677-2111 for non-emergencies. I appreciate the time that people, especially our students, took to share their experience and their recommendations on how we can improve in similar circumstances.
CSUN Police and CSUN’s leadership team care deeply about the physical and mental well-being of our campus community. We will continue to do everything in our power to ensure CSUN has a safe environment in which to learn and thrive. We invite your recommendations about campus safety and related communications. Your ideas can be directed to Chief Glavin at
Dianne F. Harrison, Ph.D.
2018 Workshops Announced!
Many of our workshops are open to the community-at-large. Whether you're a student, staff member, alumni, faculty member or part of the community, we encourage you to sign up for our workshops to learn new tips and skills to keep you and your family safe. Want to learn how to safely use pepper spray? Learn self-defense? Create a disaster emergency kit? Minimize your risk of identity theft? Refer to the "Events" section below or view our printer-friendly flyer.
Text to 911 Capability to Reach CSUN Police Services
As members of our CSUN community may recall, last fall Police Services announced a major upgrade to our emergency 911 system, which now allows the CSUN community to dial 911 to reach the CSUN Police when using a cell phone on campus. We have been working with the State of California’s 911 Office of Emergency Services 911 unit and several major cell carriers to acquire the ability to enhance the ability of the CSUN community to reach 911 through texting via your cell phone and we can now can announce this capability!
Effective August 14, 2017 CSUN Police Services 911 center can accept text to 911 calls from the CSUN community. Here is how it works: Text to 911 is a free program for sending a text message addressed to “911” instead of placing a phone call. To use it, you address the message to 911 and enter the emergency in the body of the text, making sure that you also add your exact location, or else our dispatch center won’t be able to dispatch help your way. Since it is all text based, you will hear a response for more follow-up questions, or when help is on the way. Text-to-911 is useful for any situation in which it is dangerous or impossible to speak. It also allows for improved technology for our deaf population on campus.
Should you have any questions about this new feature to reach CSUN Police in an emergency, please contact public information officer, Christina Villalobos at (818) 677-7922.
CSUN Police Strengthen Positive Relationship with Campus Community
To enhance the California State University, Northridge Department of Police Services’ strong relationship with the community, officers began this week using body-worn cameras when in the field.
CSUN’s police department is one of the first in the CSU system to deploy the cameras. In addition to the transparency and accountability provided by the cameras’ recordings, numerous studies have shown they encourage respectful behavior by both officers and members of the public, said CSUN Chief of Police Anne Glavin. Members of the community will see the cameras on the upper center of the officer’s chest and a “red” light indicating the camera is active.
“We are proud of the positive relationship we have with the CSUN community and the level of trust that our community has in its police department,” Glavin said. “It is important that we always seek ways to improve the high-quality service expected of our department. This technology is being adopted by police departments across the country, and it’s our turn.”
Using body-worn cameras is just the latest example of CSUN police efforts to strengthen its relationship with and service to the campus community. Read More