A look at the rise in retail return culture and who benefits from liberal returns policies

Kristen Walker, professor of marketing, Cal State Northridge, discusses liberal retail return policies and consumer etiquette when it comes to buying and returning.

https://www.cbsnews.com/losangeles/video/a-look-at-the-rise-in-retail-return-culture-and-who-benefits-from-liberal-returns-policies/

CBS News