NCOD

NCOD Operations for Virtual Learning Updates

 

 

 

NCOD Virtual Front Desk

NCOD Virtual Front Desk Zoom ID: 818 677 2054

NCOD Virtual Front Desk is open during normal business hours, 8:00 am - 5:00 pm.

Here are tips on Webcam Etiquette.

Do NOT pay for Zoom!  CSUN provides Zoom for CSUN students, faculty, and staff for free.

SERVICE PROVIDERS: The employee page has been updated.

Last updated: 8/27/2021

Using Zoom & Internet Connectivity Optimization

Using Zoom

Select here for Zoom Basics for Students, created by CSUN.

For the best experience, install Zoom (first option - Zoom Client for Meetings) on your device.

When Zoom is installed:

  1. Open Zoom
  2. Select “Sign in with SSO”
  3. Type “csun”
  4. Your web browser will prompt you to log in through CSUN portal.
  5. After signing in, click “open Zoom Meetings Application”
  6. That’s it!  You are all set in Zoom.

Zoom Personal Link & Personal Meeting ID (PMI)

Internet Connectivity Optimization

Due to the high volume of users in your area using Wi-Fi/Internet, you may experience issues such as slow internet connection, blurry video, etc.  Try these tips below.  If you still have issues, please email .

  • Reset/Reboot your Router.  Unplug your router from the power source for at least 30 seconds to give it time to reset the memory. Then plug it back in.  This will keep your internet running smoothly most of the time, especially since many people stream or have multiple devices connected to Wi-Fi.
  • Connect your computer/laptop to your router using an Ethernet cable instead of Wi-Fi.  This reduces the load on the Wi-Fi and connects you directly to the internet.

Advisement & Tutoring

Advisement

NCOD Advisors (Matthew Reinig & Aileen Rolon) are available via Zoom or email.  Please email us with your questions or to schedule an advisement meeting.

Tutoring

Check the NCOD tutoring page for updates.  NCOD tutors will keep their current tutoring schedule.  Tutoring will be provided online via Zoom and/or Bitpaper.  Please email aileen.rolon@csun.edu to schedule your appointments with your desired tutor.

Students

Please email ncod@csun.edu if there are any changes with your classes and questions about services.

Your professor is required to ensure all media (videos, YouTube videos, movies, etc.) are captioned.  If there are media not captioned, please email ncod@csun.edu which class and your professor's name and we will contact them.

If you need a laptop, webcam, hotspot (internet), visit CSUN's Device Loaner Program.

If you have an interpreter:

Your interpreter is scheduled to appear on Zoom if your professor will lecture via Zoom.  

Your professors should already be notified about assigning you Multi-Pin and assigning the interpreters co-host.  If you notice you aren't assigned Multi-Pin, send the professor a message via chat.  Here are the instructions for assigning Multi-Pin for your reference.

Zoom Video Guides

Using an Interpreter in Zoom [CC] 

Interpreter Switching/Teaming in Zoom [CC]

Hide Non-Video Participants: You can hide non-video participants, so you only see your team, the student (if their video is on) and the professor instead of everyone's name on a black background.  

Select here for instructions (instructions are at the bottom of the article).

If you have a transcriber:

For those of you who will be utilizing transcribing services via Zoom, you will be using StreamText and/or StreamCast.  Transcribers will provide you a StreamText link to open in a separate window and read the transcript.  For a better reading experience, we highly recommend you install StreamCast.  StreamCast provides a captioning "box" that will overlay/hover over your screen, similar to captioning on TV.

Please follow the instructions for using StreamText through StreamCast: StreamCast Installation Instructions.

StreamCast does NOT work on tablets or Chromebooks; only on laptops or computers.  If you have issues, please email ncod@csun.edu.

Your service provider will email you the “event name” for each class session, which you will need to know for in order to receive services through StreamCast. 

If you have multiple classes, you have to enter each “event name” prior to the start of your class.  If you have one class with transcribing, the “event name” will be saved until your next class meeting.

During Live Zoom lectures, you can inform your transcriber/captionist that you can or cannot see the captions through Chat. 

Please contact ncod@csun.edu should you have any questions.

--

Check Keep Learning for information on learning through virtual instruction.

There are also options for Internet Connectivity for Users Who Do Not Have It.

Interpreters

If you have received communication from professors about Zoom ID and passcode, changes to scheduled class meetings by the professor, please forward information to ncod@csun.edu

If one of your classes isn’t happening for whatever reason, please email dispatch ncod@csun.edu as you normally would if you were physically on campus and they can reroute you to another virtual/sub assignment.

Zoom Guides 

Using an Interpreter in Zoom [CC] 

Zoom Tutorial for ASL Interpreters [CC]

Hide Non-Video Participants: You can hide non-video participants, so you only see your team, the student (if their video is on) and the professor instead of everyone's name on a black background.  

Select here for instructions (instructions are at the bottom of the article).

Teaming

Option 1

  • Interpreter #1 leaves their video on, while interpreter #2 turns off their video. 
  • When it is time to switch, interpreter #2 turns on their video, interpreter #1 informs the student it is time to switch.  
  • Interpreter Switching/Teaming in Zoom [CC]

Option 2

  • Both interpreters leave their videos on. 
  • The student will pin the interpreter who is currently interpreting.  This allows for team support and feeding.

If you are interpreting/transcribing a Zoom session, rename yourself in Zoom as "Interpreter  - Your Name" for easy identification.  Here's a Zoom guide (search for "Rename" in the article) on how to rename.

Check Keep Working information on working in a virtual environment.

There are also options for Internet Connectivity for Users Who Do Not Have It.

Transcribers

If you have received communication from professors about Zoom ID and passcode, changes to scheduled class meetings by the professor, please forward information to ncod@csun.edu

If one of your classes isn’t happening for whatever reason, please email dispatch ncod@csun.edu as you normally would if you were physically on campus and they can reroute you to another virtual/sub assignment.

If you are transcribing a Zoom session, rename yourself in Zoom as "Transcriber/Captionist - Your Name" for easy identification.  Here's a Zoom guide (search for "Rename" in the article) on how to rename.

Check Keep Working information on working in a virtual environment.

There are also options for Internet Connectivity for Users Who Do Not Have It.

StreamText Teaming Guide

All transcribers are to use their CSUN email and log into Streamtext using the password provided (if you need the password, email Scott or Gabe).  All transcribers were also added as writers.

Here is an example of setting up an event with the following settings.

For a MATH 140 class on 3/27/20, 7:00-10:00 pm:

  • Login using CSUN email and NCOD password.
  • Select Schedule Event.
  • Event Name: Math 140
  • Start Date: Friday, 3/27
  • Start Time: 7:00pm
  • Time Zone: (PST, Los Angeles Time Zon)
  • Event Duration: length of the class.  If the class is 3 hours (7-10pm), put 180 minutes.

When scheduling an event, it only allows you to choose the START TIME.

If you need to start Streamtext a few minutes before the class start time, it will allow you to do so.

If the class ends a few minutes before its scheduled end time of 180 minutes, you can end the event by selecting STOP EVENT.

This ensures NCOD only gets billed for the time you are actually using Streamtext account.

3/30/20 - When creating an event, click on "Security Tab" and make sure "Retain Transcript after Event ends" is NOT checked.

When the system asks for “Writer”:

  • Whichever transcriber will start the class selects their name first and their Parsing Format.
  • If your team will start the class, select your team’s name and in Parsing, select “Writer’s Default.”  It will automatically select the team’s designated Parsing.

Under Advanced Settings, select:

  • [X] Multiple writer event (viewable by all writers without changing/adding roles).

When scheduling an event that is teamed you must check the box, “Multiple Writer Event.”  You do not need to do anything else. 

When it is your team’s turn to write, your team will click on “Change Writer.” A new screen will pop up and say: 

New Writer

[Transcriber Name]

New Parsing Format

[Use writer's default]

Don't Change Writer | Change Writer

The team taking over to write will choose their name from the drop-down list and select their parsing format.  Since they are all logged in through NCOD, their names will appear on the drop-down selection box.

Once they select their names and parsing format, they select “Change Writer.”  They will automatically take over and start writing.

When it is time to switch transcribers, the other transcriber repeats the instructions above to take over.  The transcriber who is currently transcribing will type, “Transcriber switching now.”  The students never know who is transcribing because the process is smooth when transitioning.

If you need to communicate with your team, you can use Zoom chat to send private messages.

StreamText / StreamCast Instructions

Download Stream Text Connectors:

If you are using your own device, you should be able to follow these steps without a problem. If you are a Typewell Transcriber and currently using one of NCOD’s devices, please follow up with Scott or Gabe individually as you will need to download VPN, then the connector through CSUNs Software Center…which may require our assistance.

When setting up the connector and it asks for your email address, make sure to always use your CSUN email address as this is the one associated with all accounts being utilized in this process.

Instructions and link for Connector download and configuration (Please follow precisely):

https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector

Please know that your setup for Stream Text varies depending on your Transcribing software, so please refer to the link above for the exact configuration or the help desk here: https://streamtext.zendesk.com/hc/en-us, based on your current software and needs.

Log into Stream Text:

Log In: https://streamtext.net/

  • If you work for another organization that utilizes Stream Text, be sure to select NCOD: Deaf and Hard of Hearing Services and not your other organization.
  • Set your default parsing format by going to Edit Profile  (TypeWell should be set to “TypeWell - Simple Serial Linking”)

  • When naming the event, you will need to give your consumer the exact event name in order for them to add the event to their StreamCast and receive transcription that way. Stream Cast works very similar to Text on Top for the consumers. Feel free to read, download, and/or test Stream Cast for yourself if you wish to see how it works (This is not something you need to download to do your work, this is for the students): https://streamtext.zendesk.com/hc/en-us/articles/209995746-StreamCast-instructions-and-overview
  • IMPORTANT: When your class session is complete, be sure to “STOP” the session or NCOD will be billed for minutes used after the class.

If you have any technical issues with Stream Text or have any questions regarding the software, you can contact Nick Wilkie at nick.wilkie@streamtext.net and he will resolve any issues you may be experiencing very quickly.

Using Zoom

Select here for Zoom Basics for Students, created by CSUN.

For the best experience, install Zoom (first option - Zoom Client for Meetings) on your device.

When Zoom is installed:

  1. Open Zoom
  2. Select “Sign in with SSO”
  3. Type “csun”
  4. Your web browser will prompt you to log in through CSUN portal.
  5. After signing in, click “open Zoom Meetings Application”
  6. That’s it!  You are all set in Zoom.

Zoom Personal Link & Personal Meeting ID (PMI)

Internet Connectivity Optimization

Due to the high volume of users in your area using Wi-Fi/Internet, you may experience issues such as slow internet connection, blurry video, etc.  Try these tips below.  If you still have issues, please email .

  • Reset/Reboot your Router.  Unplug your router from the power source for at least 30 seconds to give it time to reset the memory. Then plug it back in.  This will keep your internet running smoothly most of the time, especially since many people stream or have multiple devices connected to Wi-Fi.
  • Connect your computer/laptop to your router using an Ethernet cable instead of Wi-Fi.  This reduces the load on the Wi-Fi and connects you directly to the internet.


 

Advisement

NCOD Advisors (Matthew Reinig & Aileen Rolon) are available via Zoom or email.  Please email us with your questions or to schedule an advisement meeting.

Tutoring

Check the NCOD tutoring page for updates.  NCOD tutors will keep their current tutoring schedule.  Tutoring will be provided online via Zoom and/or Bitpaper.  Please email aileen.rolon@csun.edu to schedule your appointments with your desired tutor.


 

Please email ncod@csun.edu if there are any changes with your classes and questions about services.

Your professor is required to ensure all media (videos, YouTube videos, movies, etc.) are captioned.  If there are media not captioned, please email ncod@csun.edu which class and your professor's name and we will contact them.

If you have an interpreter:

Your interpreter is scheduled to appear on Zoom if your professor will lecture via Zoom.  

Zoom Video Guides

Using an Interpreter in Zoom [CC] 

Interpreter Switching/Teaming in Zoom [CC]

Hide Non-Video Participants: You can hide non-video participants, so you only see your team, the student (if their video is on) and the professor instead of everyone's name on a black background.  

Select here for instructions (instructions are at the bottom of the article).

If you have a transcriber:

For those of you that will be utilizing transcribing services via Zoom, please refer to the link below and download the software:

https://streamtext.zendesk.com/hc/en-us/articles/209995746-StreamCast-instructions-and-overview

Your service provider will email you the “event name” for each class session, which you will need to know in order to receive services.

During Live Zoom lectures, you can inform your transcriber/captionist that you can or cannot see the captions through Chat.  If you have issues, please email ncod@csun.edu.

--

Check Keep Learning for information on learning through virtual instruction.

If you need a laptop, webcam, hotspot (internet), visit CSUN's Device Loaner Program.

There are also options for Internet Connectivity for Users Who Do Not Have It.


 

If one of your classes isn’t happening for whatever reason, please email dispatch ncod@csun.edu as you normally would if you were physically on campus and they can reroute you to another virtual/sub assignment.

If you have received communication from professors about Zoom ID and passcode, changes to scheduled class meetings by the professor, please forward information to ncod@csun.edu

Zoom Guides 

Using an Interpreter in Zoom [CC] 

Zoom Tutorial for ASL Interpreters [CC]

Hide Non-Video Participants: You can hide non-video participants, so you only see your team, the student (if their video is on) and the professor instead of everyone's name on a black background.  

Select here for instructions (instructions are at the bottom of the article).

Teaming

Option 1

  • Interpreter #1 leaves their video on, while interpreter #2 turns off their video. 
  • When it is time to switch, interpreter #2 turns on their video, interpreter #1 informs the student it is time to switch.  
  • Interpreter Switching/Teaming in Zoom [CC]

Option 2

  • Both interpreters leave their videos on. 
  • The student will pin the interpreter who is currently interpreting.  This allows for team support and feeding.

If you are interpreting/transcribing a Zoom session, rename yourself in Zoom as "Interpreter  - Your Name" for easy identification.  Here's a Zoom guide (search for "Rename" in the article) on how to rename.

Check Keep Working information on working in a virtual environment.

There are also options for Internet Connectivity for Users Who Do Not Have It.


 

If one of your classes isn’t happening for whatever reason, please email dispatch ncod@csun.edu as you normally would if you were physically on campus and they can reroute you to another virtual/sub assignment.

If you have received communication from professors about Zoom ID and passcode, changes to scheduled class meetings by the professor, please forward information to ncod@csun.edu

If you are transcribing a Zoom session, rename yourself in Zoom as "Transcriber/Captionist - Your Name" for easy identification.  Here's a Zoom guide (search for "Rename" in the article) on how to rename.

Check Keep Working information on working in a virtual environment.

There are also options for Internet Connectivity for Users Who Do Not Have It.

StreamText Teaming Guide

All transcribers are to use their CSUN email and log into Streamtext using the password provided (if you need the password, email Scott or Gabe).  All transcribers were also added as writers.

Here is an example of setting up an event with the following settings.

For a MATH 140 class on 3/27/20, 7:00-10:00 pm:

  • Login using CSUN email and NCOD password.
  • Select Schedule Event.
  • Event Name: Math 140
  • Start Date: Friday, 3/27
  • Start Time: 7:00pm
  • Time Zone: (PST, Los Angeles Time Zon)
  • Event Duration: length of the class.  If the class is 3 hours (7-10pm), put 180 minutes.

When scheduling an event, it only allows you to choose the START TIME.

If you need to start Streamtext a few minutes before the class start time, it will allow you to do so.

If the class ends a few minutes before its scheduled end time of 180 minutes, you can end the event by selecting STOP EVENT.

This ensures NCOD only gets billed for the time you are actually using Streamtext account.

When creating an event, click on "Security Tab" and make sure "Retain Transcript after Event ends" is NOT checked.

When the system asks for “Writer”:

  • Whichever transcriber will start the class selects their name first and their Parsing Format.
  • If your team will start the class, select your team’s name and in Parsing, select “Writer’s Default.”  It will automatically select the team’s designated Parsing.

Under Advanced Settings, select:

  • [X] Multiple writer event (viewable by all writers without changing/adding roles).

When scheduling an event that is teamed you must check the box, “Multiple Writer Event.”  You do not need to do anything else. 

When it is your team’s turn to write, your team will click on “Change Writer.” A new screen will pop up and say: 

New Writer

[Transcriber Name]

New Parsing Format

[Use writer's default]

Don't Change Writer | Change Writer

The team taking over to write will choose their name from the drop-down list and select their parsing format.  Since they are all logged in through NCOD, their names will appear on the drop-down selection box.

Once they select their names and parsing format, they select “Change Writer.”  They will automatically take over and start writing.

When it is time to switch transcribers, the other transcriber repeats the instructions above to take over.  The transcriber who is currently transcribing will type, “Transcriber switching now.”  The students never know who is transcribing because the process is smooth when transitioning.

If you need to communicate with your team, you can use Zoom chat to send private messages.

StreamText / StreamCast Instructions

Download Stream Text Connectors:

If you are using your own device, you should be able to follow these steps without a problem. If you are a Typewell Transcriber and currently using one of NCOD’s devices, please follow up with Scott or Gabe individually as you will need to download VPN, then the connector through CSUNs Software Center…which may require our assistance.

When setting up the connector and it asks for your email address, make sure to always use your CSUN email address as this is the one associated with all accounts being utilized in this process.

Instructions and link for Connector download and configuration (Please follow precisely):

https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector

Please know that your setup for Stream Text varies depending on your Transcribing software, so please refer to the link above for the exact configuration or the help desk here: https://streamtext.zendesk.com/hc/en-us, based on your current software and needs.

Log into Stream Text:

Log In: https://streamtext.net/

  • If you work for another organization that utilizes Stream Text, be sure to select NCOD: Deaf and Hard of Hearing Services and not your other organization.
  • Set your default parsing format by going to Edit Profile  (TypeWell should be set to “TypeWell - Simple Serial Linking”)

https://www.csun.edu/sites/default/files/parsing.png

  • When naming the event, you will need to give your consumer the exact event name in order for them to add the event to their StreamCast and receive transcription that way. Stream Cast works very similar to Text on Top for the consumers. Feel free to read, download, and/or test Stream Cast for yourself if you wish to see how it works (This is not something you need to download to do your work, this is for the students): https://streamtext.zendesk.com/hc/en-us/articles/209995746-StreamCast-instructions-and-overview
  • IMPORTANT: When your class session is complete, be sure to “STOP” the session or NCOD will be billed for minutes used after the class.

If you have any technical issues with Stream Text or have any questions regarding the software, you can contact Nick Wilkie at nick.wilkie@streamtext.net and he will resolve any issues you may be experiencing very quickly.


 

If you have a Deaf/Hard of Hearing student in your class, please email ncod@csun.edu with information on how you will deliver your class content. 

If you are delivering via Zoom, please include your Zoom Personal Meeting ID (PMI) or link and password.  For example, https://csun.zoom.us/j/141701675  or Meeting ID: 141 701 675 passcode: 12345

Captioning Media 

Except for live Zoom sessions, faculty are strongly encouraged to caption their content including pre-recorded lectures and/or media that will be shown in any of the online instruction methodologies. For more information, please visit Keep Teaching - Accessibility.  

To submit a media request through NCOD, check our Media Captioning page for instructions.  Note: please be patient as we experience a higher volume of media captioning requests.  We will fulfill your request as soon as we can.

 

 

Faculty

If you have a Deaf/Hard of Hearing student in your class, please email ncod@csun.edu with information on how you will deliver your class content (in-person and/or online). 

If you are delivering via Zoom, please include your Zoom Personal Meeting ID (PMI) or link and password.  For example, https://csun.zoom.us/j/141701675  or Meeting ID: 141 701 675 passcode: 12345

If you change your Zoom information, please email and/or notify the interpreter/transcriber.

Please adhere to the established time period for your class.

The Service Providers have a set schedule of all the classes to attend and the Deaf/Hard of Hearing student will miss out if you go over time. Make sure time for questions, go over exam/homework, etc. is built into the scheduled class time, not left for the very end when questions will make the class run over.   

Please be aware that class overtime, spontaneous, or last-minute unscheduled sessions constitute discrimination against D/HH students who must be provided with pre-arranged Service Providers as their accommodations.

Connect with your Deaf/Hard of Hearing Students

Start a dialogue with your students and solicit feedback on any issues related to access and Zoom. They know what they need and what works best for them.

Partner with Service Providers

Add them to your Canvas so they can review and prepare before each class to effectively provide accommodation services. They are your CSUN colleagues in serving the students.

Please announce when the class is over/dismissed.

Zoom Tips

Breakout rooms: communicate with students and service providers to ensure everyone is assigned to the right breakout room. NOTE: automatic captioning does not work in breakout rooms.

Assign co-host/multi-pin (under “Allowing participants to multi-pin”) options for service provider and/or student

Allow the student to directly chat with the interpreter by:  

  1. Click on Chat  
  2. Click the student’s name   
  3. Click on ellipses 
  4. Participant can chat with: 
  5. Click “Everyone Publicly and Privately” 

- Reminder to make sure service providers have updated Zoom ID *and* password if it changes.

Captioning Videos

This is mandated under Federal Law section 508 and required under CSU’s Policy. (No chargebacks needed to caption instructional media)

There are two options for captioning your media: Panopto or NCOD media captioning.

Panopto

If you own the videos and want to caption your recorded lectures or other personal videos, Panopto is recommended because of its excellent automatic captioning.  You can upload your videos for automatic captioning and edit them for accuracy.  You must always double-check the automatic captioning.

Panopto can be found in your course navigation (Settings >> Navigation >> Panopto Video [if it isn’t already on your Canvas page]) or a direct link to Panopto.

More information about Panopto can be found on CSUN IT’s website.

NCOD Media Captioning

Submit your captioning service request at NCOD Media Captioning.  The current turnaround time is 7 days. 

Please feel free to email us at with any questions or concerns and we will address them within 24 hours M-F 8am to 5pm or within 48 hours on weekends and campus holidays.