NCOD

Media Captioning

Request media captioning

To request media captioning click here:

Per federal and state law, and CSU policy, instructional media (e.g., videos, captured lectures, recorded presentations) must have captions. This includes instructional media used in classrooms, posted on websites or shared in Canvas.

Communication Access Services (CAS) is NCOD’s online service request system for media captioning requests.  Through CAS, you will be able to request media captioning for any media (DVD, YouTube, media file, etc.) you will use in your classrooms.

Faculty/Staff Instructions for Requesting Media Captioning through CAS

  1. On myCSUNbox, create a folder named “NCOD Captioning – [Faculty/Staff Last Name]” and give ncod@csun.edu access as “Co-Owner.” 

  2. Upload media and supporting files to this folder.  If you don't have anything to upload and have a media link instead (i.e., YouTube), skip this step (include the media link in the "Notes" box in the Media Request).

  3. Complete a “New Media Request” through CAS (or click the button above) at least 6 weeks in advance whenever possible.  Log in CAS using your CSUN email and password.  Click on "Requests," then "New Media Request" to submit your media request.  

If you are unable to access the system or encounter issues, email ncod@csun.edu or call (818) 677-2054.

Media Captioning FAQ

When should I submit my request(s) for media captioning?

At least 6 weeks in advance whenever possible.

Are there any costs to making a request for media captioning?

Faculty: No. There is no cost to the faculty since it is part of their classroom material.

Staff:  Yes, there is a cost through the chargeback process for CSUN staff who do not provide classroom material.  For information on chargebacks, email ncod@csun.edu.

What is the turnaround time for captioning my media?

Turnaround time can be one to six weeks, depending upon the volume of incoming requests.

Can I put in one request for all the media I want to be captioned (i.e., one request for 5 videos)?

No – you can only submit one media request per video So if you have 5 videos, you must submit 5 different media requests.