CSUN One Card

FAQ

General questions

Why do I need a MataCard?

A valid CSUN ID is your passport to a world of services and privileges on campus, and the new digital MataCard is a convenient way to always have your ID handy on a device we always have with us — our phone or watch!

As a CSUN student, you’ll be asked to show your CSUN ID when you want to:

  • Check out books or reserve services at the University Library
  • Visit the Klotz Student Health Center
  • Conduct official university business
  • Vote in Associated Students (AS) elections
  • Get tickets for CSUN sporting and stage events for free or at a discount
  • Enjoy student discounts from nearby merchants and restaurants

For faculty and staff, the benefits are similar, minus services and opportunities intended exclusively for students.

What do I need to get and set up my MataCard?

To receive a MataCard, you’ll need:

What are the hardware and system requirements for MataCard?

Hardware and System Requirements
iPhoneiPhone SE, iPhone 6, iPhone 6 Plus or later, iOS 12 or later
Apple WatchApple Watch Series 1 or later, Watch OS 5 or later
Apple IDSigned into iCloud; if two devices are used, both must be signed into the same iCloud account.
Android PhoneVersion 6.0 or later; NFC enabled device capable of supporting Google Pay or Samsung Pay
eAccounts Mobile AppDownloaded from Apple App Store or Google Play stores by searching Transact eAccounts

Where can I use the MataCard?

You can easily use your digital CSUN ID anywhere it’s requested as proof of your CSUN student or employee status.

If you choose to add money to your Transact eAccount, you can use your MataCard as a debit card for purchases at the Campus Store, at campus eateries, at Mercado locations and when using beverage vending machines on campus. You’ll even get a discount at campus eateries when you pay using your MataCard. Funds added to your account for general spending purposes are known as "CSUN Bucks." 

The following Matador Eats eateries offer a 5% discount when you pay using your MataCard CSUN Bucks:

  • Arbor Grill
  • Freudian Sip
  • Marketplace Grab 'N Go
  • Matador Mercado 

The discount is not available at third-party food vendors. (El Pollo Loco, Fry Shack, Panda Express, Sambazon Acai Bowls, Shake Smart or Subway.) 

How do I add funds to my MataCard?

Funds are added, stored and managed in your MataCard eAccount. You can add funds yourself or ask someone to deposit funds on your behalf using the "guest deposit" feature.

What should I do if I lose my device or if I believe there has been unauthorized activity on my MataCard?

If your device has been lost or stolen, or you believe your MataCard has been used fraudulently, log in to the MataCard eAccounts webpage and select Card Services to deactivate your MataCard. If you need help deactivating your card, contact the Office of the Registrar at csun_student_ID@csun.edu.

  • Be sure to select which version(s) of the card you want to deactivate; any device you do not select will remain active.
  • If you believe your card has been used fraudulently, identify the fraudulent activity and the account on which it appears. Then report the fraud to the Office of the Registrar at .

If you find your lost device, you can reactive your MataCard using the Transact eAccounts app.

My device doesn’t meet the minimum requirements listed above. What do I do?

If your device does not support using the new digital MataCard, you can purchase a physical CSUN ID card by contacting the Office of the Registrar at csun_student_ID@csun.edu or visiting the Student Services Center in the Bayramian Hall lobby (BH 100).

I already have a physical CSUN ID card. Do I still need a MataCard?

Your physical CSUN ID card will continue to be accepted as identification and to access services throughout campus. However, we encourage you to upgrade to the new MataCard for the convenience of having your CSUN ID easily accessible via your mobile device. As a bonus, if you choose to use your MataCard as a debit card, you’ll receive a discount at select campus eateries when you pay using your MataCard.

I’m a faculty or staff member and I’m having trouble. What should I do?

If you’re encountering an error message when setting up your MataCard, you might need to update your photo. This is likely the issue if you’ve had the same physical ID card for several years. To update your ID card photo, please visit the Student Services Center, open Monday through Friday from 10 a.m. to 4 p.m. If that doesn’t work, please contact us at csun_staffID@csun.edu for assistance.

iPhone and Apple Watch Users

How do I set up the MataCard on my iPhone or Apple Watch?

  1. Download the Transact eAccounts mobile app from the App Store.
  2. Open Transact eAccounts. Follow the startup screens and select Get Started.
  3. Search for CSU, Northridge and continue to the MataCard login screen.
  4. Sign in with your CSUN user ID and password.
  5. Once you have successfully authenticated in eAccounts, select Add to Apple Wallet to add your MataCard to your Apple Wallet. You can add your CSUN ID to one iPhone and one Apple Watch.
  6. Select iPhone and continue through the prompts (Next, Agree to Terms and Conditions).
  7. When the process is complete, the app will send a notification to verify your MataCard digital ID has been added to Wallet.
  8. Select Done in the upper-right corner to return to the Home screen of the app.

You can now add your Apple Watch using the same process.

Can I use my MataCard on both my iPhone and my Apple Watch?

Yes! To add your MataCard to a second device, follow the first five steps used to set up the initial device, outlined in the previous FAQ. Then:

  1. Ensure your second device is signed into the same iCloud account as the first device.
  2. From the Campus ID screen in Transact eAccounts, select the information icon in the upper-right corner of your MataCard digital ID display.
  3. Select Add or Remove Campus ID from Wallet.
  4. Choose your second device to add your MataCard digital ID.
  5. On the Add Card to Wallet screen, select Next in the upper-right corner.
  6. Follow the on-screen instructions to finish adding your card.

I’m having trouble setting up my MataCard on my Apple device, and I need help. Who do I contact?

Android Users

How do I set up the MataCard on my Android phone?

  1. Enable NFC on your phone in your Settings menu. NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices > Connection Settings. (If you don't find it there, use the Search option on the top right to double check.)
  2. Toggle the NFC setting to On.
  3. Open Google Pay and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Pay home page.
  4. Download the Transact eAccounts app from the Google Play Store.
  5. Open Transact eAccounts, continue through the startup screens and select Get Started.
  6. Search for CSU, Northridge, follow the setup prompts and continue to the MataCard login screen. Sign in with your CSUN student ID and password.
  7. Once you have successfully authenticated in eAccounts, select the Add to Google Pay button.
  8. Continue through the prompts and accept the terms of service.
  9. The next screen will confirm that the MataCard digital ID has been added to Google Pay.

I’m having trouble setting up my MataCard on my Android phone, and I need help. Who do I contact?