Main menu (IT)

Keep Working - Communication

It is critical that you understand the preferred communication method for students, faculty, and staff so you can communicate quickly if needed. Please speak with others in your department or college to confirm the best way to communicate. 

CSUN App

The CSUN app can be used to keep in touch by accessing the campus directory and staying on top of news. 

Email

  • CSUN Webmail
  • Listservs
    • Be sure to have a list of the commonly used listservs on hand so you can communicate with a group if needed. 

File Storage & e-Signatures

  • myCSUNbox
    • CSUN's secure cloud-based file storage and collaboration solution that gives students, faculty and staff the ability to access content at any time, from any device.
  • OnBase 
    • OnBase is CSUN's secure solution for providing users with a complete view of information from a single system. Data and documents can be stored in one location and processed according to CSUN business rules. 
  • Adobe Sign
    • Adobe Sign is a cloud-based e-Signature service that lets you send, sign, track, and manage signature processes using a browser or mobile device. Documents can be sent instantly to receive a quick turnaround on required signatures.

Phones & Voicemail

  • Call Forwarding
    • From your CISCO office phone, there is a soft button called CFwdALL. This button can be used to forward calls to another number within the (818) area code. The number you forward to must include 9 + 1 + (area code). If you need to forward calls to a number outside of the (818) area code, submit a request through the IT Help Center. Note: On Campus users will be able to detect the phone number you forwarded your calls to. 
    • If you are off campus and need to forward your line, some users have automatically been granted access to the Call Manager User Page (President, President's cabinet, MPPs). To use this service, review the Call Manager User Page quick guide (.pdf).  If you need access to this page, submit a request through the IT Help Center
  • Calls Made from Personal Devices
    • If you need to make a call from a personal device and wish to block your number, dial *67 before placing the call. 
  • Virtual Desktops / Machines
    • If you are in need of a virtual desktop setup, this can be managed through myCSUNsoftware but administrative rights are required to download the Citrix receiver. For a complete guide, visit How to Access Virtual Desktops (.pdf).
  • Virtual Phones / Soft Phones
  • Voicemail

Remote Access

To access some CSUN resources, such as department file shares, you'll need to install a a Virtual Private Network (VPN). Staff can download VPN to their computers from the IT Downloads Page, or to their mobile devices from the iOS app store or Google Play store. The VPN software is available for no additional cost and downloading only takes a few minutes.

Web Conferencing 

Zoom offers synchronous video web-conferencing and is available to all CSUN students, faculty, and staff. If needed, Zoom can be used to virtually meet with students, instructors, or colleagues. For more information or to get access, visit the Zoom page.

 

 

 

Last Update: 04/21/20 - 9:26 a.m.