Harness Technology to Increase Engagement, Business Productivity and Cost Savings

Students using technology in front of the Oviatt Library.

Technology 2022-Vision: CSUN will become an administratively paperless University generating efficiencies while providing personalized, online services and communications to highly mobile constituents. Constituents include students, faculty, staff, and alumni.

The CSUN “eProcess+” initiative will streamline and redesign processes and use technology to become paperless, and move more services online with automated workflow and digital signatures.
CSUN will continue to leverage the Internet of Things and artificial intelligence (e.g., chat bots) to help administrative units gather data about their services, anticipate the needs of students and present multiple ways to access services, and optimize the use of campus space and resources.
CSUN will support use of web analytics and constituent data to measure the effectiveness of communication campaigns and tailor outreach to students, alumni and other external stakeholders.
CSUN will employ a user experience centered approach to the design (and refresh) of processes, web sites and mobile applications.

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