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Example of "Phishing" Email

Date: Thursday, August 21, 2014
Subject: IT Help Center

You are receiving this email because you are listed as the owner of the CSUN email accounts that are about to be migrated to the new cloud-based email environment, Office 365. In addition to providing a more stable email environment, Office 365 offers an enhanced interface for Webmail users, especially for Mac users. This email outlines key information about the migration and its impact on this account.

The migration for these email accounts to Office 365 will occur between Today Thursday, August 21 and Friday, Monday 25. If there is a large amount of email in these account, the migration may complete after business hours; in that case, the accounts will be available by following the directions below.
 
Prior to the migration, we recommend emptying the junk mail folder and any deleted items because this will help speed up the migration process.
 
How will you be impacted during the migration?

  • During the upgrade/migration, you will be able to send and receive email; however, there are some changes you will need to make after the email accounts are migrated.
  • If the account has voice mail, you may notice a delay in the delivery of voice mail messages to this email account; this will not impact accessing these messages through the campus phone system.

How will you be impacted after the migration?

  • You will need to use your full CSUN email addresses of these accounts to sign in; you do not have to change the password.
  • If you use Webmail, you will need to access Webmail using the new Faculty & Staff Migrated to Office 365 button, logging in to the email accounts with the full CSUN email address (as listed above), and then selecting the Outlook link in the top right corner. Note that the old CSUN Webmail button will no longer work after the accounts has been migrated.
  • If you use Outlook to access these email accounts, once the migrations are complete you may see a one-time pop-up asking you to quit and restart Outlook before it successfully connects to the new mailboxes.
  • If you access these CSUN email accounts from an email client other than Outlook (e.g. Apple Mail, Thunderbird) or a mobile device (e.g. smartphone, tablet) , you will need to reconfigure the server name settings using the directions on the web page, Accessing CSUN Email After the Upgrade. 
  • You may experience temporary slowness immediately after these email accounts are migrated while it synchronizes with the new environment. However, if the email accounts remain slow for more than a day after it has been migrated, please contact the ITHelpCenter.

Click Here To Migrate (link has been removed)

Where can I get help?

Please contact the ITHelpCenter or your local technical support staff. For answers to frequently asked questions, visit the Faculty and Staff Email Upgrade page.

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