Date: Saturday, August 16, 2014
Subject: Email Account Migration to Office 365
You are receiving this email because this is a CSUN email account that is about to be migrated to the new cloud-based email environment, Office 365. In addition to providing a more stable email environment, Office 365 offers an enhanced interface for Webmail users, especially for Mac users. This email outlines key information about the migration and its impact on this account.
The migration for this email account to Office 365 will occur between Wednesday, August 20 and Friday, August 22. If there is a large amount of email in this account, the migration may complete after business hours; in that case, the account will be available by following the directions below.
Prior to the migration, we recommend emptying the junk mail folder and any deleted items because this will help speed up the migration process.
How will you be impacted during the migration?
- During the upgrade/migration, you will be able to send and receive email; however, there are some changes you will need to make after the email account is migrated.
- If the account has voice mail, you may notice a delay in the delivery of voice mail messages to this email account; this will not impact accessing these messages through the campus phone system.
How will you be impacted after the migration?
- You will need to use the yout CSUN email address of this account to sign in; you do not have to change the password.
- If you use Webmail, you will need to access Webmail using the new Faculty & Staff Migrated to Office 365 button, logging in to your email with the full CSUN email address, and then selecting the Outlook link in the top right corner. Note that the old CSUN Webmail button will no longer work after the account has been migrated.
- If you use Outlook to access this email account, once the migration is complete you may see a one-time pop-up asking you to quit and restart Outlook before it successfully connects to the new mailbox.
- If you access this CSUN email account from an email client other than Outlook (e.g. Apple Mail, Thunderbird) or a mobile device (e.g. smartphone, tablet) , you will need to reconfigure the server name settings using the directions on the web page, Accessing CSUN Email After the Upgrade.
- You may experience temporary slowness immediately after this email account is migrated while it synchronizes with the new environment. However, if the email account remains slow for more than a day after it has been migrated, please contact the IT Help Center.
Click Here To Get Migrated (link has been removed)
Where can I get help?
Please contact the IT Help Center or your local technical support staff. For answers to frequently asked questions, visit the Faculty and Staff Email Upgrade page.