Due to the intensity of threats noticed in the recent days, we are accelerating the need for campus-wide Duo adoption. As of April 30, 2021, Duo is required for any student accessing the myCSUNsoftware environment. You can begin to use Duo today, and you are encouraged to enroll in Duo as soon as possible in order to gain the benefits of extra layers of security. Once you are enrolled in Duo, you will be prompted to enter a second factor generated by Duo when you log in to myCSUNsoftware.
You may elect to receive a push notification (like an alert from a smartphone app) asking you to approve or deny the log-in attempt. Or, you may use the Duo app on your smartphone to generate a unique passcode that you input to authorize the log-in. Alternatively, you may have Duo call your phone and ask you to verify the authenticity of the log-in using your telephone keypad.
How Do I Sign Up for Duo?
Signing up for Duo takes just a few minutes and you can do it yourself by visiting the Duo page. The website contains videos and answers to frequently asked questions about Duo. If you have any questions or encounter problems using Duo please contact the IT Help Center.
myCSUNsoftware Users Who Are Registered with Duo Will See These Screens at Log-In
Enter your CSUN credentials and select the Log On button.
Select the notification method.
- Send Me a Push will send a notification to your smartphone. From your smartphone, select Approve to complete the log in process.
- Call Me will call the phone number you enrolled with. Follow the instructions given.
- Enter a Passcode will provide a passcode for you to use at log in.
For full instructions on how to use Duo, visit the Duo page.
User Experience for myCSUNsoftware Users Who Are Not Registered with Duo
If you get this screen upon login, you need to enroll in Duo. Signing up for Duo takes just a few minutes and you can do it yourself by visiting the Duo page.
If you have any questions or encounter problems using Duo please contact the IT Help Center.