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Clearing Browser Cache

Clearing your browser's cache is a simple way to resolve some of the viewing issues that may result after an application upgrade. Use the instructions below to clear your browser's cache. This will improve performance and should be done anytime you experience issues with the display of screens, buttons, fields, etc. 


  1. On your computer, open Chrome.
  2. On your browser toolbar, select More >The More button.  or Customize Customize.   (depending on your version) > More Tools > Clear Browsing Data.
  3. In the "Clear browsing data" box, select the checkboxes for Cookies and other site data and Cached images and files.
  4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything. Note: This option does not appear on all devices. 
  5. Select Clear browsing data.


  1. Select the menu button Menu button.  and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cached Web Content section, select Clear Now.
  4. Close the about:preferences page. Any changes you've made will automatically be saved. 

Internet Explorer

  1. In Internet Explorer, select the Favorites Favorites button.  button.
  2. Select the History tab, and choose how you want to view your history by selecting a filter from the menu. To delete specific sites, right-select a site from any of these lists and then select Delete. Or, return to a page by selecting any site in the list.

Microsoft Edge

  1. To view your browsing history, select Hub  History .
  2. Select Clear all history.
  3. Choose the types of data you want to remove from your PC, then select Clear.
  4. If you use Cortana and want to clear browsing history that's stored in the cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.


  1. Choose History > Clear History.
  2. Select the pop-up menu, then choose how far back you want your browsing history cleared.

If you have any questions, please contact the IT Help Center