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Application Access Request FAQs

The following provides answers to the most frequently asked questions regarding the Application Access Request module. 

How do I get "request" access in the Application Access Request module?

A. To submit an access request for the users in your department, you will need "request" access. Contact a requestor in your department to begin the request process online. If you do not know who that person is, contact the IT Help Center at (818) 677-1400. 

The application/role needed is noted below:

  • Application = System Admin/Security
  • Role Name = NR IT AppAccess Requester

Note: If you need to be a requestor for people outside of your department or area, you need an additional role:

  • Application = System Admin/Security
  • Role Name = NR IT AppAccess COL XXXX (xxxx=College Code)

Add roles section of the Application Access Request module.

If you have questions about any other roles, contact the appropriate Gatekeeper

How do I get "approve" access in the Application Access Request module?

A. Administrators and supervisors are granted "approve" access automatically. If you navigate to the myNorthridge portal > Information Security pagelet and do not see the "Application Access Approve" option, contact the IT Help Center at (818) 677-1400.

I don’t see users whom I need to request access for. How do I request access for users outside of my department/area?

A. You may submit an access request for users in your college, area, or division. If you need to access users outside of your area, you must request the following role/s:

For specific colleges or areas (example: CAMC or HR), select the following application and role:

  • Application = System Admin/Security
  • Role = NR IT AppAccess COL XXXX (xxxx = college or area code)

If you need to access everyone in your division. select the following application and role:

  • Application = System Admin/Security
  • Role Name = NR IT AppAccess DIV xxxx (xxxx = division code)

Who are the Gatekeepers for each area?

A. The Gatekeepers are referenced on the SOLAR Support page, but they are also noted here: Gatekeepers

How do I create a request?

A. Log in to the myNorthridge portal. Navigate to the Information Security pagelet, and then select Application Access Request. For complete instructions, view the Application Access Request  - Requestor User Guide (.pdf).

How do I approve a request?

A. Log in to the myNorthridge portal. Navigate to the Information Security pagelet, and then select Application Access Approve. For complete instructions, view the Application Access Request - Approver User Guide (.pdf).

When will my access be granted?

A. Access is granted once all the approvers have approved the request. Once approved, a notification email is sent to the employee and the person who requested the access on the employee's behalf. 

How do I check the status of a request I submitted?

A. Log in to the myNorthridge portal. Navigate to the Information Security pagelet, select Application Access Request, and then select View/Update Request. 

  • Select the request you wish to view. 
  • Once the request displays, select the Review tab. At the bottom of the page, the approval workflow displays in the Approval Status section. 

Approver workflow.

I don't see the role I need in the dropdown list?

A. If the employee already has the role, the role will not be listed in the dropdown list. If you need further assistance, contact the IT Help Center at (818) 677-1400.

Will I get an email notification when the request is approved?

A. Yes. When the request has been approved by all approvers, both the requestor and employee will receive an email notification. 

Are there user guides to assist me?

Can I delegate approvals to someone else if I am on vacation?

A. Yes. Approvers have the option of delegating approval responsibilities to a supervisor in their chain of command or a manager in their college or area.

Log in to the myNorthridge portal. Navigate to the Information Security pagelet, select Application Access Approve, and then select Delegate Approvals. 

 

Need Help?

If you have a question about a specific module (Student Administration, HR, etc.) please contact the appropriate Gatekeeper for assistance. 

All other questions, please contact the IT Help Center at (818) 677-1400.