Facilitating Challenging Conversations: Managing Hot Moments | CSU CCC Class

Friday, October 27, 2023 - 11:00am to 12:30pm

Online via Zoom; Connection details provided upon registration


This session is offered by San Diego State, participating with Northridge in a Professional & Personal Development Cross Campus Collaboration program.

Colleagues attending this session may hail from the Chancellor’s Office, Bakersfield, Channel Islands, Chico, East Bay, Fresno, Fullerton, Humboldt, Long Beach, Monterey Bay,  Pomona, Sacramento, San Bernardino, San Diego, San Francisco, San Luis Obispo, San Marcos, Sonoma, and Stanislaus. 


Even with extensive preparation and structure, sometimes people say or do things that offend or hurt others so it is also important to plan how you might respond in those moments. In this workshop, we will discuss strategies for facilitating productive group interactions and for responding with compassion when those interactions go astray. Although no prior experience or knowledge is required, participants are encouraged to attend the other sessions in the Facilitating Challenging Conversations series.
Participants will: Discuss strategies for heading off disruptions before they escalate. Discuss strategies for intervening directly with disruptive individuals.

Facilitated by:

Jennifer Imazeki

CSUN Faculty & Staff – To register for this Workshop/Session:

  1. When ready, select the CSU Learn button below.
  2. Log into with your myNorthridge Portal credentials.
  3. Select the “Register” button.
  4. Click on the bullet next to the CSUN HR icon, and select “Submit” to enroll in this session.

If a reasonable accommodation is needed, please contact L&D@ in advance (minimum of 72 hours is requested) and we will connect you with the workshop facilitator..

Withdraw from Session: If you need to cancel your registration, select the “Self” icon in CSU Learn.  Select “Learning,” then “Registrations.”  Select the box next to the session you need to cancel, and select “Cancel Registration.”  In the next window, select “Confirm Cancellation.”

Return to CSUN's Professional & Personal Development Training Calendar at:

To view a complete accessible listing of Fall 2023 programming, select the image below