HOUSING

Housing Mail Services

Our mission at California State University Northridge is to provide quality mail services to our campus community.  We pride ourselves in providing excellent customer service, along with efficient mail processing procedures to ensure proper handling of printed and packaged materials.

GENERAL INFORMATION

Mail Services Office Hours & Contact Information:

Mail Services Office Hours & Contact Information: The Mail Services Office is located in Pinon Hall, Building 9
We are open from 9am – 6pm Monday thru Friday; we are NOT open on weekends
Hours may vary during holiday seasons

The Mail Services Office is closed on the following holidays:
New Year’s DayIndependence DayThanksgiving Day
Martin Luther King, Jr. DayLabor DayChristmas Day
Memorial DayVeteran’s Day 
 
The Mail Services upcoming holiday/winter hours of operation:
  • Thursday, November 28 – Mail Services closed for Thanksgiving
  • Friday, November 29 – 9:00 am to 2:00 pm (reduced hours)
  • Monday, December 2 through Friday, December 20 – 9:00 am to 6:00 pm (regular hours)
  • Monday, December 23 – 9:00 am to 6:00 pm (regular hours)
  • Tuesday, December 24 – 9:00 am to 2:00 pm (reduced hours)
  • Wednesday, December 25 – Mail Services closed
  • Thursday, December 26 – 9:00 am to 2:00 pm (reduced hours)
  • Friday, December 27 – 9:00 am to 2:00 pm (reduced hours)
  • Monday, December 30 – 9:00 am to 2:00 pm (reduced hours)
  • Tuesday, December 31 – 9:00 am to 2:00 pm (reduced hours)
  • Wednesday, January 1 – Mail Services closed
  • Thursday, January 2 – back to normal Mail Services hours of 9:00 am to 6:00 pm
  • Tuesday, March 31 - 9:00 am to  2:00 pm (César Chávez Day reduced hours)

Phone: 818-677-2686
Email: housingmail@csun.edu

Mailing Address:

(Your Full Name – First Name and Last Name)
17950 Lassen St. Box #_________
Northridge, CA. 91325

Mail and Package Address Procedures:

Mail and packages must be addressed to you using your legal name as it is indicated on your housing application.  No abbreviations or nicknames.  If you have multiple last names, they must ALL be included on the mailing label.

Perishable Packages Are NOT Accepted

  • Deliveries of perishable items from grocery stores, restaurants, or other food delivery services CANNOT be received and distributed through the Mail Services Office. You must meet deliveries of perishable items at the front door of your building.

Notifications When You Receive a Package:

Email notifications are sent to your CSUN email when a package arrives addressed to you.  A valid picture ID is required to pick up your package. You must physically bring the accepted ID with you and present it to the Mail Services Office staff in order to pick up your package. We accept the following forms of ID:

  • CSUN Student ID
  • Driver’s License
  • State ID
  • Passport
  • Military ID
  • CSUN Meal Plan ID

Package Release Authorization Instructions:

If You Can’t Pick Up Your Package…you must do the following:

  • The student receiving the package must send an email or fax to the Mail Services Office staff authorizing a second party to claim the package.
  • Since email notifications are sent from Student Housing that state you have a package for pickup, do NOT hit reply to the email. You must email your authorization information to .
  •  In the email include:
    • Your name, a valid (unexpired) copy of your CSUN student ID, State ID, Military ID, Passport, or CSUN Meal Plan ID
    • AND the person you would like to pick up your package for you.
    • Mail Services Office email is: housingmail@csun.edu

Mail Box Locations:

For students living in the apartments/suites at University Park Apartments, mailboxes are located outside Pinon Hall (Building 9) and Heather Hall (Building 13).  For residents living in the University Village Apartments, you are assigned a mailbox with a key. The mailboxes are located in Building L. Check your Student Housing Portal to find out which mailbox and building you are assigned to.

Locating Your Mailbox Number and Combination:

To locate your mailbox number and combination using a desktop computer follow these steps.

  • Log into the Student Housing Portal
  • In the top right corner click on your name
  • Select my profile
  • Scroll down and select “Campus” from drop down menu and hit submit

To locate your mailbox number and combination using a smart phone follow these steps.

  • Log into the Student Housing Portal
  • Click menu
  • Click your name
  • Click on “My Profile”
  • Scroll down and select “Campus” from the drop down menu and hit submit

REMINDER: Check your mailbox regularly.  If your mailbox is full for more than 15 days, your mail will be returned to the sender.

Mailbox Combination Instructions:

  • Turn left at least 4 times - pass zero and stop at the first number
  • Turn right one full turn – pass first number and stop on second number
  • Turn left and stop at last number
  • Turn right (like door knob) and pull out to open box
  • After closing, turn left to reset

Frequently Asked Questions:

Q: What time does mail arrive from the Post Office and other delivery companies?
A:  We pick up mail from the Post Office at 10a.m. Monday thru Friday. UPS, FedEx, Amazon and the other delivery services do not a set time upon which the deliver packages.

Q:  How will I know the Mail Services Office has received a package in my name for me to pick up?
A:  If the Mail Services Office receives a package addressed to you, you will receive a package notification email telling you it has arrived and is ready for pickup. Do NOT go to the Mail Services Office when you receive a confirmation delivery email from the vendor (Amazon, UPS, FedEx, etc.) WAIT until you receive the CSUN Student Housing – You Have a Package email.

Q:  What time are package notifications sent out?
A:  After 2p.m.

Q:  What time is mail delivered to the mailboxes?
A:  After 2p.m.

Q:  If I move out will my mail be forwarded to my new address.
A:  Yes, if you provide us with a valid forwarding address we will forward your mail for 1 year.

Q:  Can I sent out mail through your office?
A:  Yes, we have outgoing mailboxes located in Pinon Hall (Building 9) and Heather Hall (Building 13)

Q:  Can I ship packages via UPS, FedEx etc.
A:  Yes you can, but you will need to go onto their website first and then print out a shipping label. After you have done that bring the package to us and we will give it to the appropriate shipping company.