• Consumer Affairs Undergrad_Banner_2017

Consumer Affairs

Consumer Affairs Program Overview

The Consumer Affairs program focuses on theories and principles from consumer behavior and education, government and public policy, management, finance, law and communication as they apply to consumers. Graduates find careers in government agencies, combating fraud or monitoring consumer trends; in corporations, improving the quality of customer service; in public relations and advertising agencies; in product marketing; and in financial institutions. The department provides leadership opportunities through the student chapter of the Society of Consumer Affairs Professionals, as well as internships in a variety of business and nonprofit agencies.

Consumer Affairs professionals protect consumers’ rights and enhance resource management among consumers. Our undergraduate program offers two patterns of study to meet your academic and professional interests: Business and Family Financial Management. In both patterns, students gain a comprehensive background in theory, principles, and practicality of the discipline from a variety of perspectives.

Consumer Affairs-Business (Pattern A):
Every individual and family interacts with some type of organization, business, non-profit organization, or government entity, and in some way or another, we are all consumers. The Consumer Affairs professionals with the Business focus ensure availability of information, such as through watching business practices and trends, keeping lines of communication open. The Consumer Affairs professionals let people know their rights and help them avoid predatory business practices.

Consumer Affairs-Family Financial Management and Counseling (Pattern B):
The Consumer Affairs professionals with the Family Financial Management focus provide guidance to individuals and families in the area of money management. Our program prepares students to be certified as financial/credit, housing, or bankruptcy counselors. It is also ideal for students who seek careers in the financial services field or family services where an understanding of basic money management practices and policies will assist them in better serving their clientele.

AFCPE LogoAFCPE Approved Education Program

CSUN Department of Family and Consumer Sciences, Consumer Affairs offers an AFCPE Approved Education Program that offers the opportunity to seek accreditation   as an AFC® at a discounted price.

Simply complete the following courses and register with the Association of Financial Counseling, Planning and Education (AFCPE®) verifying course completion  to be able to sit for the AFC Certifying exam:

*FCS 323 Family and Individual Money Management (GE)

*FCS 324 Consumer Rights, Issues and Problems (GE)

*FCS 422 Family Financial Counseling

*FCS 423 Analysis of Family Economic Issues

FCS-Consumer Affairs and Family Studies (Graduate Program):
The graduate program in Family and Consumer Sciences, Consumer Affairs and Family Studies is designed to educate students to synthesize and apply pertinent information, theories, literature and arguments toward designing evidence-based solutions within their professional areas of interest in Family and Consumer Sciences (FCS).

For more information please visit the Graduate Programs in FCS.

Student Advisement
Consumer Affairs students receive guidance from full time faculty advisors who assist students in the selection of courses needed for timely completion of their degree (B.S. or M.S.) and that align with their chosen career.

The academic internship is a valuable part of the Consumer Affairs undergraduate program. Through the internship, students obtain professional experience and credit toward the degree. Students find opportunities for networking and potential lifelong professional relationships through internships. Opportunities are available in and around Los Angeles.

We work with:

Local businesses

Major corporations


Public relations, market research, and advertising firms

Non-profit organizations such as:
 * County of Los Angeles, Department of Consumer Affairs
 * State of California, Department of Justice, The Office of the Attorney General
 * The Better Business Bureau
 * CSUN Consumer Resource Center (CRC)

CSUN Consumer Resource Center

The mission of CSUN Consumer Resource Center is to enhance and promote consumer wellbeing and empowerment through research, education, and outreach. If you are interested in being involved, please contact us. Students majoring a variety of academic disciplines are welcomed to join us.

Consumer Affairs Student Organizations
Consumer Affairs students may join the student and professional chapters of the Society of Consumer Affairs Processionals in Business (SOCAP) where they meet professionals and future colleagues.

Career Opportunities
Consumer Affairs graduates build careers in:

* Financial services such as banking, insurance and real estate
* Corporations
* Financial and credit counseling
* Housing counseling
* Bankruptcy counseling
* Family services
* Government agencies
* Non-profit organizations
* Marketing research
* Product marketing