MataCare Grant Frequently Asked Questions

1) How do I apply?
Click on the application link. Make sure to have your documents combined into a PDF file ready for upload.

2) Do I have to submit documentation?
Yes. You must include a detailed statement explaining why you need the emergency assistance (explain the emergency) and upload documentation to support the amount you are applying for.

3) What kind of documentation will you accept?
Documentation can include police reports, hospital release papers, bills, receipts, separation letters from an employer, check stubs that document reduction in hours, apartment leases, a letter from a counselor, employer, teacher, or family member who can verify your situation, etc.  Do not submit documents that do not support your statement.  Applications without documentation are usually not approved.

4) What kind of situations qualify for a grant?
Current unexpected situations such as car accidents, hospitalizations, deaths in the family, job loss or significantly reduced work hours that make it difficult to meet your normal bills such as rent, car payments, and other financial commitments.  Some situations are very unexpected such as losing your housing and you need funds for short term housing to get back on your feet.  Your statement must clearly explain your current emergency and your documentation must support your statement.

5) How much can I receive?
The amount approved by the Committee will depend on the nature of the individual request, documentation provided and the availability of funds. The maximum amount of assistance that can be provided is $1,100.

6) How will I know if I am approved to receive the Grant?
Students will receive a communication via CSUN email. The email will confirm the amount, if approved.

7) If the grant is approved, how will I receive the funds?
The grant will be disbursed electronically to your banking account if you are already signed up for eRefund or via check to the address on file with Admissions and Records.

8) When will I receive the funds if my application is approved?
It may take up to 14 business days to receive the funds once your application has been approved.

9) If my grant is denied, can I appeal the decision?
All grant decisions are final and cannot be appealed.

10) Will this affect my financial aid award?
If approved, the grant will not affect your financial aid package.

11) Do I have to pay it back?
The MataCare Emergency Grant does not have to be paid back.

12) Are students enrolled through Tseng College eligible for the Grant?
Matriculated students in programs that are approved for federal financial aid are eligible for the Grant, regardless of whether they are receiving financial aid.  Students in Open University and some certificate programs are not eligible.  If you have a question regarding eligibility you can contact the Financial Aid office in Tseng College at (818) 677-7523.

13) Can I receive the grant if I am an International student?
Yes, International students are eligible for the MataCare Emergency Grant.

14) Will the information I share be confidential?
Yes. Your application will be reviewed by a select committee of staff who will keep your information confidential and will not discuss outside of committee review.

15) What if my emergency situation does not resolve or I need more funds?
Please meet with a financial aid counselor if you have ongoing need for financial support.  You will be advised of your options and additional resources that may exist.

16) Can I apply for the Grant again?
No. If approved, this is a ONE-TIME emergency grant. Students can only receive one emergency grant for the 2021-2022 academic year.

17) Who can I talk to if I have other questions?
You can speak with a financial aid representative or counselor in the Bayramian Hall Student Lobby on the first floor or by telephone at (818) 677-4085.