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Development Training

Stellar Customer Service the CSUN Way: De-escalating Interactions

Monday, October 3, 2016 - 10:00am to 11:30am

Location:
Human Resources Training Room, Oviatt Library 16, Garden Level

Facilitated By:

Juana Maria Valdivia, Director of Student Outreach and Recruitment
Marieanne Quiroz, Interim Associate Director, SOAR

Description:

The educational journey is filled with policies and procedures, and ripe for opportunities of heightened stress, misplaced paperwork, missed deadlines, and unnecessary frustration. Join the staff of Student Outreach and Recruitment for a discussion of the foundation departments must establish in order to provide stellar customer service, and the tools and resources that should be available to students and staff on the front line so as to avoid or de-escalate unfortunate interactions.

With this workshop, you will::

    • Gain an understanding of the basic philosophy and practices of good customer service,
    • Learn about different stressors our current student population (and their parents) face, and
    • Know how to prepare and equip yourself and/or your staff with the resources to make every interaction, a positive one.

Registration Information:

Faculty & Staff - Register for this session in Three Easy Steps:

  1. Visit CSUN's Employee Learning & Training site via the myNorthridge Portal: https://ds.calstate.edu/?svc=skillsoft&org=csun;
  2. Select the "Instructor Led Training Sessions" link under Upcoming Events, and scroll until you find the name and date of the program;
  3. Select "Actions," and select "Enroll in this Session."

Shortly after you successfully enroll, you’ll receive an email notification. If you click on the calendar icon in the message, your outlook calendar will open allowing you to place the item as an appointment on your calendar.

If you require an accommodation to attend this program, please contact the Human Resources at x 6566 at least 7 business days in advance of the program.

If you are interested in attending this session but unable to because of a conflict in when it is being offered; or have a topic for a suggested workshop or training, please let us know by accessing and completing this FORM.

Return to CSUN's Professional & Personal Development Training Calendar at: http://www.csun.edu/development/training.

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